Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most of the products are damaged. Bananas old, tomatoes squashed and many other things that went wrong during my last visit. I have a feeling that ASDA pices are lower.”

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Posted 7 years ago

“Tesco customer service is excellent and using club card helps customers a lot in different ways to use those points.The quality of products is remarkable.Everything about Tesco is amazing and to have a superstore like Tesco is beyond our imagination.Without a Tesco supermarket I cant think what would I have done. I love Tesco superstore to bits.”

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Posted 7 years ago

“service was great”

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Posted 7 years ago

“Excellent costumer service. Good quality products and competitive pricing.”

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Posted 7 years ago

“Good product variety at a reasonable price. Great weekly discounts and always fresh products”

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Posted 7 years ago

“the lady was very friendly and very helpful”

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Posted 7 years ago

“very good”

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Posted 7 years ago

“I'm fed up of the poor quality of their finest steaks range. Unless they are a fillet steak (which are great btw) the last 5 or 6 times I've bought anything other than fillet from the finest range all ive got is fatty, tough and inedible pieces of meat. Nothing to do with how I prepare it either. And you wonder why your company is dying a slow death? First you start compromising on customer service, now the quality of your food.....sort it out Tesco.”

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Posted 7 years ago

“The changing rooms were disgusting and made the clothes i was trying on dirty.”

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Posted 7 years ago

“Super promocje.dobre ceny.”

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Posted 7 years ago

“Never thought I'd see the day that tesco would no longer have my custom! To say I'm utterly disappointment and disgusted would be an understatement. A tesco delivery driver attended my address before my booked time slot and because I was not at home he was rude to me on the phone, barking at me to "hurry up!". When I got home he threw the boxes down at my door, before I started unloading them, I simply stated that he should not speak to a customer in that manner. To that he responded by taking back my groceries throwing them back in his van and driving off but not before coming back on my doorstep to tell me I am wrong and what am I going to do about it. After immediately making a complaint with Tesco customer service, they dealt with the situation by invalidating a £5 gift voucher they previously offered me, cancelling my groceries order completely without notifying me when they initially said they would reattempt delivery that day and making no contact with me even though 5 different agents kept telling me a manager would be in touch. I never received my groceries and was told to rebook for another day and pay again! Only after a week and emailing the CEO's office was I offered an apology and a £15 e-voucher. Sadly in this case, from the evil little sorry excuse of a delivery man with a bruised ego to the customer service team to the management, Tesco's motto was VERY LITTLE HELPS!”

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Posted 7 years ago

“Great value BBQ”

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Posted 7 years ago

“Not always available when I want to shop. I reserved one time and they didn’t reserve for me they apologised but I live around trip 15 miles so love your delivery service”

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Posted 7 years ago

“THE STAFF ARE ALWAYS WILLING TO HELP ME FIND THE THINGS ON THE 'LIST' AND SO NOT GET THE WRONG THING (AND EARACHE)..........................MAN ALONE MISSION. IF A PROBLEM ITEM OR NOT ON THE SHELF THEY WILL INEVITABLY OFFER TO 'LOOK FOR ME' TO GET ME OUT OF TROUBLE AND INTO BROWNIE POINTS. THEY'RE ALWAYS COURTIOUS AND KIND AND NOTHING SEEMS TOO MUCH BOTHER - EVEN WHEN THEY'RE BUSY.”

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Posted 7 years ago

“They didn't I ordered in shop when I went to collect it ha't be en reserved for me”

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Posted 7 years ago

“1.service received on the shopfloor, an enquiry made as to how long an offer was on with a product. 2.The guy on the check out was particularly friendly, built rapport and made my visit worthwhile, as I got the best deal with my favourite prosecco!”

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Posted 7 years ago

“Staff are always helpful and polite. Always happy to help and recommend an alternative if you can't find what you're looking for.”

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Posted 7 years ago

“Easy to navigate, easy to place order.”

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Posted 7 years ago

“Very helpful with delivery, i'm currently disabled, the gentleman helped me with all the shopping and even started putting bits away in the fridge, he was a local man and we had a bit of small talk about the area before he wished me better on my recovery.”

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Posted 7 years ago

“The staff was very helpful and supportive. I had taken a group of elderly people in who I care for .”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews