Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered furniture over 1 month ago and still no delivery. pathetic!”

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Posted 7 years ago

“The online delivery process was easy. Reasonable replacements were made, and we were okay with that. The only issue was that no one called to mention that the card used for the purchase failed, until they were outside of the house.”

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Posted 7 years ago

“Delivery always on Time, good organisation.”

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Posted 7 years ago

“I am disabled and use my local large Tesco's Mobility Scooter. The staff are also very helpful but last time I visited the lady on the checkout went above and beyond for me. She was so polite and friendly and not only did she pack all my shopping for me but she came out from her checkout to put them back on the scooter for me. They don't always pack for me or ask if I need help and this lady was a credit to the store.”

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Posted 7 years ago

“Tesco small disposable BBQ Tray, AVOID!! Ended up using the oven. AVOID this product what a shambles!”

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Posted 7 years ago

“Ordered a sofa which I not only waited five weeks for, due to the incompetence and appalling service of their courier (giving delivery slots of 3-6 and then arriving at 12.45 when I am at work despite being told when booking the delivery that I would not be in before the slot time and reassured that this would not be a problem!) and when it finally arrived without even so much as an apology, despite my measuring using the sizes provided on the website, then did not fit through my door so had to be returned! I have moved into a new home 5 weeks ago and still have nothing to sit on! Nothing but stress and poor communication from start to finish without even a product to console me at the end of it! I expect I will be waiting for weeks to a refund as well! Will never be ordering from Tesco Direct again.”

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Posted 7 years ago

“Almost 2 years ago we switched from using Tesco and their delivery service to Asda. It was an unmittigated disaster. We have now returned to Tesco and use their home delivery. yes you pay a few pennies more, but the quality of the service is far far superior. Decent sell by dates, few substitutions (and those there are have been reasonably thought out). On time deliveries, some even arrive early! One delivery suffered a vehicle breakdown. We received a very apologetic phone call from the driver, but at our suggestion we went to the van and collected our shopping. We took the opportunity to take a cuppa to the driver, who was appreciative. Tesco have clearly majored on customer service and all is good!”

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Posted 7 years ago

“You cannot describe Cadbury chocolate as chocolate. I can remember how it used to taste!”

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Posted 7 years ago

“Found a condom in the curly Kale. After chasing the complaint for several weeks I was told the supplier report was that it wasn’t added during manufacturing process. Angered I asked to have dna tests to prove it wasn’t us and that it had indeed been added prior to purchase. I was told they would answer after the weekend but then they just destroyed the evidence so we could no longer prove our innocence. A shameful cover up by Tesco and their supplier and a shameful disregard for customers health and safety in food products. Disgusting.”

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Posted 7 years ago

“Online order process one of the best.”

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Posted 7 years ago

“The most of the products are damaged. Bananas old, tomatoes squashed and many other things that went wrong during my last visit. I have a feeling that ASDA pices are lower.”

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Posted 7 years ago

“Tesco customer service is excellent and using club card helps customers a lot in different ways to use those points.The quality of products is remarkable.Everything about Tesco is amazing and to have a superstore like Tesco is beyond our imagination.Without a Tesco supermarket I cant think what would I have done. I love Tesco superstore to bits.”

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Posted 7 years ago

“service was great”

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Posted 7 years ago

“Excellent costumer service. Good quality products and competitive pricing.”

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Posted 7 years ago

“Good product variety at a reasonable price. Great weekly discounts and always fresh products”

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Posted 7 years ago

“the lady was very friendly and very helpful”

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Posted 7 years ago

“very good”

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Posted 7 years ago

“I'm fed up of the poor quality of their finest steaks range. Unless they are a fillet steak (which are great btw) the last 5 or 6 times I've bought anything other than fillet from the finest range all ive got is fatty, tough and inedible pieces of meat. Nothing to do with how I prepare it either. And you wonder why your company is dying a slow death? First you start compromising on customer service, now the quality of your food.....sort it out Tesco.”

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Posted 7 years ago

“The changing rooms were disgusting and made the clothes i was trying on dirty.”

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Posted 7 years ago

“Super promocje.dobre ceny.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews