Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery to Tesco store of your choice.”

Helpful Report

Posted 7 years ago

“I had a delivery and items were out of date by 4 days. I spoke to a man called Chris who was very helpful and tried to resolve the problem but I got a call from manger of store it came from who practically called me a liar was so aggressive in his response to what I was saying ; because of this situation I will no longer order my food from Tesco seems to me the mangers don’t value the customers I phoned to make them aware this had happened and stated I have been a loyal customer for 40 years but this has now shown me it not good to be loyal bye bye tesco many more stores that treat customers better your loss !,,,”

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Posted 7 years ago

“Love to buy my corn flakes there. My children love the taste of their cornflakes, candies and next clothes.”

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Posted 7 years ago

“Excellent service as the staff are always helpful and happy to help me find things.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“they dident”

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Posted 7 years ago

“Staff not paying attention too busy chatting with other staff. Long waiting time for food to arrive but no mention of this when I ordered. This was a shame as the food was good when delivered but I don't know that I will use this service again”

Helpful Report

Posted 7 years ago

“The staff are always friendly and happy to help.”

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Posted 7 years ago

“Click and collect no extra day is Bullsh## I’ve used this service over 5 times and not once has it arrived on time”

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Posted 7 years ago

“Ordered a wine cooler fridge should have been delivered Saturday didn't turn up then should have been delivered Monday didn't turn up then told order had gone missing had paid a kitchen fitter £270 tescos would only compensate us £15 and had to wait for a week for fridge to be redelivered would not recommend them at all we are really out of pocket would not recommend you use them will never use them again”

Helpful Report

Posted 7 years ago

“Four promised of delivery: not one adhered to. Tesco don't seem to realise that using inferior couriers reflects very badly on them. They apologise and apologise but no wine shows up. I clearly will not be buying wine from Tesco again and nor should anyone else until they have sorted themselves out.”

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Posted 7 years ago

“Quick delivery . Good choice for products”

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Posted 7 years ago

“Always good value and products”

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Posted 7 years ago

“Feed me good food long time”

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Posted 7 years ago

“The pre packed aromatic duck is rubbish in comparison to Aldi . The duck was like plastic”

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Posted 7 years ago

“Very helpful and friendly stuff...”

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Posted 7 years ago

“I love shopping in my local Tesco... The staff ALWAYS have a smile on their faces and are very happy to help you with anything you need.”

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Posted 7 years ago

“took the time to help was friendly and courtious”

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Posted 7 years ago

“Discusting customer service, waited 3 weeks for my item to be told each week its in Stock then its out of stock,then to be told someone would phone then they wouldn't, cancelled order in the end to be offered 3.50 for the inconvenience what a joke never shopping with tesco again”

Helpful Report

Posted 7 years ago

“Slogan is every little helps, but I didn't see any help in my store.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews