Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took the time to help was friendly and courtious”

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Posted 7 years ago

“Discusting customer service, waited 3 weeks for my item to be told each week its in Stock then its out of stock,then to be told someone would phone then they wouldn't, cancelled order in the end to be offered 3.50 for the inconvenience what a joke never shopping with tesco again”

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Posted 7 years ago

“Slogan is every little helps, but I didn't see any help in my store.”

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Posted 7 years ago

“The good price with good products and very handy to my home!”

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Posted 7 years ago

“I had Issues when using there online home delivery service! The whole Team gave a great resolution. Many Thanks.”

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Posted 7 years ago

“over priced on everything pretty much”

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Posted 7 years ago

“good value.”

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Posted 7 years ago

“I had reason to complain about a food product that I didn't like. I sent an email at 8pm on the Thursday before Good Friday. At 8.30pm, (said they closed at 8pm on website!), I had a phone call from Tesco Customer Services requesting more information about the product, bar code etc, offering me their apologies and offering me a £5 Tesco gift card. Can't get better customer service than that!!”

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Posted 7 years ago

“A few days ago I was shopping at Tesco in Clitheroe, Lancs, and struggling with the pain from sciatica in my legs. When asked how I was by Yvonne Melville, for once I said that I was in pain. Both Yvonne and her colleague took over the management of my shopping, did everything for me, packed, and put my bags in the trolley. I'd like to say thank-you to both of thm, and to say how much I appreciated their help.”

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Posted 7 years ago

“They stock what I need and staff are very helpful always happy”

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Posted 7 years ago

“So you order wine on line. You get quoted a price. However the wine goes up by 2 pounds per bottle between ordering and delivery and you aren't informed. I wont be using TESCO again”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“because me and me mate paddy Doherty had a right laugh with one of the members of staff”

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Posted 7 years ago

“Tesco, wishaw have recently introduced an automatic meat slicer at the deli counter, the assistants have no control of what comes out this monstrous machine.often the cold meat does not even come out in whole slices.Did it not occur to Tesco that some customers like meat at a thickness of their choice. I will not be using this counter again until the old method of the assistant cutting cold meat for me is back in place. Terrible idea !!!!”

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Posted 7 years ago

“Tesco's Moto is "Every Little Helps......!!!". So. As a 80 year old pensioner. Why do I have to spend £70 in order to take advantage of discount vouchers Tesco send me.....??? Why cant Tesco give me a proportional discount for spending say £20...??? Otherwise I would call it discrimination against people who cannot afford to spend £70.”

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Posted 7 years ago

“Terrible customer service from Stacey at the NE5 Chapel House store. Can't be bothered to smile, say hello or goodbye.”

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Posted 7 years ago

“Member of staff took considerable time to find an item which I could not find at a time when the supermarket was extremely busy.”

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Posted 7 years ago

“Your staff DO NOT say hello, good morning, good afternoon anymore. Its just do you want a bag. No manners. If people want a bag they will ask, not need to ram it down our throats. I always bring my own bag and even when your staff see me with my own bag they say "do you want a bag" give the bag sentence a rest now. WE ALL KNOW. Try teaching your staff some basic customer services questions now. No one has any manners anymore. Its just bag bag bag. The whole world is aware so STOP now.”

Helpful Report

Posted 7 years ago

“Ordered a TV a week in advance to be delivered on specific date. The hours for delivery were between 7am and 7pm and the order had been dispatched the previous night. Got up early on my day off and remained house bound for 12 hours to make sure I don't miss the delivery. 7PM finally comes around and still no sign and with no updates that the order would be delayed. Rang through to Tesco help service and they first off had no record of my order with finally getting it after using my name. Said there was nothing they could do because the carrier service was now closed for the day, and I would just have to wait until the Monday which does not suit for me to be there to receive it. It will be the first and last time to order from Tesco Direct, they are an incompetent service compared to their competitors.”

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Posted 7 years ago

“Products good value for money website easy to use for ordering quick delivery and response helpful customer service staff good returns policy”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews