“Never thought I'd see the day that tesco would no longer have my custom! To say I'm utterly disappointment and disgusted would be an understatement. A tesco delivery driver attended my address before my booked time slot and because I was not at home he was rude to me on the phone, barking at me to "hurry up!". When I got home he threw the boxes down at my door, before I started unloading them, I simply stated that he should not speak to a customer in that manner. To that he responded by taking back my groceries throwing them back in his van and driving off but not before coming back on my doorstep to tell me I am wrong and what am I going to do about it.
After immediately making a complaint with Tesco customer service, they dealt with the situation by invalidating a £5 gift voucher they previously offered me, cancelling my groceries order completely without notifying me when they initially said they would reattempt delivery that day and making no contact with me even though 5 different agents kept telling me a manager would be in touch. I never received my groceries and was told to rebook for another day and pay again!
Only after a week and emailing the CEO's office was I offered an apology and a £15 e-voucher. Sadly in this case, from the evil little sorry excuse of a delivery man with a bruised ego to the customer service team to the management, Tesco's motto was VERY LITTLE HELPS!”
“Not always available when I want to shop. I reserved one time and they didn’t reserve for me they apologised but I live around trip 15 miles so love your delivery service”
“THE STAFF ARE ALWAYS WILLING TO HELP ME FIND THE THINGS ON THE 'LIST' AND SO NOT GET THE WRONG THING (AND EARACHE)..........................MAN ALONE MISSION. IF A PROBLEM ITEM OR NOT ON THE SHELF THEY WILL INEVITABLY OFFER TO 'LOOK FOR ME' TO GET ME OUT OF TROUBLE AND INTO BROWNIE POINTS. THEY'RE ALWAYS COURTIOUS AND KIND AND NOTHING SEEMS TOO MUCH BOTHER - EVEN WHEN THEY'RE BUSY.”
“1.service received on the shopfloor, an enquiry made as to how long an offer was on with a product. 2.The guy on the check out was particularly friendly, built rapport and made my visit worthwhile, as I got the best deal with my favourite prosecco!”
“Very helpful with delivery, i'm currently disabled, the gentleman helped me with all the shopping and even started putting bits away in the fridge, he was a local man and we had a bit of small talk about the area before he wished me better on my recovery.”
“Bought a Tablet for an elderly customer from Tesco Direct partner 'Time2 Technology'.
It was faulty in manufacture (SD card was stuck inside case), and was previously used (had unknown Auto-fill data coming up, and also had a Browser Redirect Virus and Porno Pop-ups!!).
Both Time2 and Tesco agreed it was faulty.
Returns took 2 months to achieve and I was 'forced' to pay more for an unwanted 'upgrade' that wasn't really an upgrade!
Eventually I managed a full refund, but after all the time spent on calls, emails, visits to Tesco, the Post Office etc, and driving over to my customer to try to rectify things and passify her over it all, Tesco dismissed my claim for small amount of compensation!”
“I PLACED AN ORDER ON THE 29TH OF MARCH FOR A MICROWAVE AND STILL NOT RECEIVED MICROWAVE ON 21ST APRIL. CUSTOMER SERVICE IS A DISGRACE. I WAS MESSED AROUND AND TREATED BADLY HAVING TO CALL DIFFERENT NUMBERS . FINALLY TODAY I HAVE BEEN PROMISED A REFUND. VERY DISAPPOINTED AT POOR SERVICE.I WONT BE USING TESCO DIRECT AGAIN!!!”
“A recent visit to the Tesco Cafe at Salisbury 2 Extra on 9 April at 10.30 very disappointing. Eight units for cakes etc. only three had stock - one had a Madeira type cake slices, another one scone and the other four croissants which did not appear fresh of the day - I purchased one! The young man serving seemed totally disinterested in his job, tables were uncleared from used crockery (the store or cafe was not busy). Finally having counted four members of staff in that area the young lady in the kitchen area could be seen through the window area of the kitchen flat handed wiping across the nostrils of her nose!
Value for money - No, well managed - No, would I visit again - probably not.”
“Placed an order, delivery scheduled for particular day 12hour window. But didn't receive delivery or any update on it. When I called to find out, no reason for not delivering and informed will be rescheduled another 12 hour window. When requested for a specific time or shorter window, refused. Also drivers decide on the day according to their wish. Customer service is very robotic. Attitude was like take it or leave it including manager.”
“Tesco used to be full of great value but now it's just full of marketing scams making people think it's cheap. You add the few things up in your head and their prices dont tally with rivals too well even tho it says it does with the brand shopping. Their own brand stuff is even getting to an extortionate amount.
Employees could do with being a little more friendly. I'm not saying it's every employee but a fair few. I have been in other frachised stores that give me a positive happy shopping experience just because of the employees. I'm not exactly short of a pound but I don't have an unlimited supply either. I know theres other's getting it hard compared to me so every little helps.”
