Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, delivery information excellent. Delivery on time. All good.”

Helpful Report

Posted 7 years ago

“A recent visit to the Tesco Cafe at Salisbury 2 Extra on 9 April at 10.30 very disappointing. Eight units for cakes etc. only three had stock - one had a Madeira type cake slices, another one scone and the other four croissants which did not appear fresh of the day - I purchased one! The young man serving seemed totally disinterested in his job, tables were uncleared from used crockery (the store or cafe was not busy). Finally having counted four members of staff in that area the young lady in the kitchen area could be seen through the window area of the kitchen flat handed wiping across the nostrils of her nose! Value for money - No, well managed - No, would I visit again - probably not.”

Helpful Report

Posted 7 years ago

“Placed an order, delivery scheduled for particular day 12hour window. But didn't receive delivery or any update on it. When I called to find out, no reason for not delivering and informed will be rescheduled another 12 hour window. When requested for a specific time or shorter window, refused. Also drivers decide on the day according to their wish. Customer service is very robotic. Attitude was like take it or leave it including manager.”

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Posted 7 years ago

“Item was supposed to be next day collection, 2 days later before it was ready.”

Helpful Report

Posted 7 years ago

“Tesco used to be full of great value but now it's just full of marketing scams making people think it's cheap. You add the few things up in your head and their prices dont tally with rivals too well even tho it says it does with the brand shopping. Their own brand stuff is even getting to an extortionate amount. Employees could do with being a little more friendly. I'm not saying it's every employee but a fair few. I have been in other frachised stores that give me a positive happy shopping experience just because of the employees. I'm not exactly short of a pound but I don't have an unlimited supply either. I know theres other's getting it hard compared to me so every little helps.”

Helpful Report

Posted 7 years ago

“Next day delivery to Tesco store of your choice.”

Helpful Report

Posted 7 years ago

“I had a delivery and items were out of date by 4 days. I spoke to a man called Chris who was very helpful and tried to resolve the problem but I got a call from manger of store it came from who practically called me a liar was so aggressive in his response to what I was saying ; because of this situation I will no longer order my food from Tesco seems to me the mangers don’t value the customers I phoned to make them aware this had happened and stated I have been a loyal customer for 40 years but this has now shown me it not good to be loyal bye bye tesco many more stores that treat customers better your loss !,,,”

Helpful Report

Posted 7 years ago

“Love to buy my corn flakes there. My children love the taste of their cornflakes, candies and next clothes.”

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Posted 7 years ago

“Excellent service as the staff are always helpful and happy to help me find things.”

Helpful Report

Posted 7 years ago

“Good service”

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Posted 7 years ago

“they dident”

Helpful Report

Posted 7 years ago

“Staff not paying attention too busy chatting with other staff. Long waiting time for food to arrive but no mention of this when I ordered. This was a shame as the food was good when delivered but I don't know that I will use this service again”

Helpful Report

Posted 7 years ago

“The staff are always friendly and happy to help.”

Helpful Report

Posted 7 years ago

“Click and collect no extra day is Bullsh## I’ve used this service over 5 times and not once has it arrived on time”

Helpful Report

Posted 7 years ago

“Ordered a wine cooler fridge should have been delivered Saturday didn't turn up then should have been delivered Monday didn't turn up then told order had gone missing had paid a kitchen fitter £270 tescos would only compensate us £15 and had to wait for a week for fridge to be redelivered would not recommend them at all we are really out of pocket would not recommend you use them will never use them again”

Helpful Report

Posted 7 years ago

“Four promised of delivery: not one adhered to. Tesco don't seem to realise that using inferior couriers reflects very badly on them. They apologise and apologise but no wine shows up. I clearly will not be buying wine from Tesco again and nor should anyone else until they have sorted themselves out.”

Helpful Report

Posted 7 years ago

“Quick delivery . Good choice for products”

Helpful Report

Posted 7 years ago

“Always good value and products”

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Posted 7 years ago

“Feed me good food long time”

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Posted 7 years ago

“The pre packed aromatic duck is rubbish in comparison to Aldi . The duck was like plastic”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews