Name: Tesco Direct
Rating: 3.24

“Max the manager at Queensway Ingoldmells is so polite and helpful. he shows a special interest in charities and looks after me very well, this week donating 10 easter eggs to the children! Well done Max and all of the staff at Tesco Express Ingoldmells”

Helpful Report

Posted 7 years ago

“Excellent service from Tesco home delivery service. The delivery driver was so helpful even unloading the goods in my kitchen after carrying them up two flights of stairs. The products are always so fresh and are great value.”

Helpful Report

Posted 7 years ago

“David McGregor at Tesco Direct phone help line is without a doubt employee of the month in my opinion. I was having problems getting an order online and he helped out without any hesitation. Top marks”

Helpful Report

Posted 7 years ago

“Delivery to store delayed. Re delivery will not be attempted over the weekend so items are 4 days late so miss when I needed them by. No communication whatsoever about this. Really poorly managed.”

Helpful Report

Posted 7 years ago

“Getting to me on time”

Helpful Report

Posted 7 years ago

“Being a father of three infant it's really difficult to go Tesco and do shopping By using online grocery shopping I get the goods in time at home. Thanks Tesco!”

Helpful Report

Posted 7 years ago

“I ordered a set of drawers and delivery was organised for the Saturday. That Saturday I waiting in all day with no delivery of text/email to let me know what was happening and when I called I was told they were on route. 2 days later, with no pre-warning the company delivered the drawers and a neighbour kindly took them in for me. Drawers arrived scratched. I telephoned to ask for a replacement and they confirmed they would collect the faulty ones at the same time and I would receive a text/email to give me a timeslot instead of me having to stay in all day. I received no text/email prior to the day of delivery and when I called to try and gain this information the customer service was awful and basically said sorry can't help. When they delivered the replacement drawers they then refused to take faulty ones away. The replacement ones where also damaged. So now I have two sets on faulty drawers waiting to be collected and I cannot get a refund until these have been collected. I will never order anything from Tesco again and would never recommend this company.”

Helpful Report

Posted 7 years ago

“Everything, no stock in the frozen department, unhelpful staff. A nightmare!!”

Helpful Report

Posted 7 years ago

“Absolute complete and utter lower COLONS you are liars and your service is useless I have nothing but issues with you don't tell customers their items will be at 1 place at the a time you state for it to not actually be arriving until another date and time this will be the last time I order with you you're a disgrace”

Helpful Report

Posted 7 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 7 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 7 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 7 years ago

“I went to Tesco esso in Dartford with my mother and the gentleman that served us was amazing while I was filling up the car my elderly mother had to pick up some shopping, the kind gentleman had packed all her bags and assisted her in carrying her shopping to the car, which doesn't happen in many stores. We both feel he should get some recognition he was cheery and polite complete true gentleman. We noticed on his name badge as Steve and would like to say a big thank as you sure don't get this service anywhere else”

Helpful Report

Posted 7 years ago

“We ordered lovely red wine but one box was missing. This was discovered and dealt with within a day and refund given. The service was excellent - as was the wine !”

Helpful Report

Posted 7 years ago

“Click and collect worked well. Food was waiting and bagged and the person serving us was very polite. Will always shop this way now.”

Helpful Report

Posted 7 years ago

“Bang on”

Helpful Report

Posted 7 years ago

“Waited for my order which was due 10-11 today at 12 30 phoned up and was told it was cancelled - no email phone call or txt to advise. The custome service agents attitude made it very clear she had had this conversarion several times alredy and sh couldnt careless. She said she would rebook but there wa no slots - so why offer ???? Tesco are going right down the pan with their service and customer sevice especially”

Helpful Report

Posted 7 years ago

“They just make shopping simple”

Helpful Report

Posted 7 years ago

“At our store we have a fantastic staff very friendly and helpful it’s a pleasure to shop there"””

Helpful Report

Posted 7 years ago

“I treid on three items, two of them had wrong label on or were badly sized. I told the chanigng room assistant as leaving the changing rooms and she was disinterested in my helpful advice about the wrong label; she evidently only wanted to take the items that I was not going to buy off me. Later I accidentally left the security tag on (even though the item was only £5) and realised when leaving the self checkout area. I went back to have it removed and the member of staff was talking to a colleague and did not try to engage with me. This shopping trip I felt that my custom was not appreciated”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews