Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a TV a week in advance to be delivered on specific date. The hours for delivery were between 7am and 7pm and the order had been dispatched the previous night. Got up early on my day off and remained house bound for 12 hours to make sure I don't miss the delivery. 7PM finally comes around and still no sign and with no updates that the order would be delayed. Rang through to Tesco help service and they first off had no record of my order with finally getting it after using my name. Said there was nothing they could do because the carrier service was now closed for the day, and I would just have to wait until the Monday which does not suit for me to be there to receive it. It will be the first and last time to order from Tesco Direct, they are an incompetent service compared to their competitors.”

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Posted 7 years ago

“Products good value for money website easy to use for ordering quick delivery and response helpful customer service staff good returns policy”

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Posted 7 years ago

“they are, by far and away, the best supermarket in Britain”

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Posted 7 years ago

“Can not thank Tesco opticians at Burnley enough they have gone above & beyond making sure my husband receives his order Well done !”

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Posted 7 years ago

“Tescos new customer service slogan is obviously over promise and under-deliver - if you ever even had the product in the first place - I use you because I have no choice not because you are any good. Fed up with promotions not being fulfilled latest being a coal delivery Homefire national price beater but it doesn't exist. Don't use unless you have to.”

Helpful Report

Posted 7 years ago

“Delivery cancelled last minute due to weather, which would have been fair if the snow had actually started! Took our money though! Was told it would be a week before the refund would reach us, they forgot! Yet another week goes by! We get an apology and a voucher. We told them to give the voucher to charity or food bank , they said they couldn’t and if we didn’t want it they would take it back! Not used Tesco since and will make a serious effort not to in the future!!!”

Helpful Report

Posted 7 years ago

“I ordered a toy of there when it arrived it wouldnt stop making noises 3 hours later i took it back to the shop and it was still going. So they ordered me a new one. 2 days later it arrived and it did the exact same thing for hours on end. Took it back to the shop and got a refund. The toy was clearly faulty i ordered it as a gift for my 7 month old godson. I was not impressed at all”

Helpful Report

Posted 7 years ago

“Take your money, cancel your order and make you wait 5 days to get it back I would like to start with mentioning, if i could give no stars id be happier. I ordered an online grocery shop and the weather changed and roads became snow filled. I understandably expected a delay to my order but no.... a voicemail to tell me i wouldn't be getting my order today then at near 6pm on a sunday a text message to say : "We are extremely sorry to let you know we have had to cancel your order today due to severe weather conditions. Your refund will be processed immediately, Please allow 3 to 5 days for your card issuer to process this onto your account, although this is often sooner. To reschedule your order, go to past orders, add all of your items to a new basket and checkout as usual" Now fortunately, I was in a position to re order groceries however the sheer lack of regard for families who may not be in a position to re order is a joke. Then when I raise my concerns I recieve what can only be described as typically poor customer service from Tesco: Dear John, Thank you for contacting Tesco Home Shopping. I'm very sorry to hear about these issues you had with your last delivery, I understand this isn't ideal. We would always try to deliver shopping during bad weather as best we can but when we are receiving red and amber alerts, we feel this is when the driver lives become at risk and crashing is more likely to happen. I can fully understand your disappointment and frustrations and we would never do this to intentionally upset our customers. I am sorry this happened. Moving forward, providing the weather stays reasonable, we will be up and running again smoothly and always aim to provide the best service we can. We care about the service our customers receive, your feedback is important to help us improve our service in future and you are valued so again, I am sorry this has happened and I'm sorry you may be leaving us due to these issues. If there's anything else at all you wish to further discuss or that I can help you with, please let me know and I'll be able to assist. Kind regards Corey Shepherd Grocery Customer Service Tesco Customer Engagement Centre IDEAL??? what would have been ideal would have been informed immediately and they change their process of taking customers money before a service is completed. DO YOURSELF A FAVOUR......USE ASDA, Sainsburys, LIDL, ALDI, Ocado, Waitrose even if it means walking through broken glass a a lemon foot bath following if it means avoiding these corporate fraudsters I hope this highlights TESCO and if you have similar experiences... Ensure you rate them Every little helps”

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Posted 7 years ago

“VERY HELPFUL TO AID SHOPPING FOR DISABLED & ELDERLY CLIENTS”

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Posted 7 years ago

“good selection [but not enough people on tills and half the self serve machines not working!]”

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Posted 7 years ago

“They don't test customer contact details. So, if something is wrong with the order, or just if they try to order and they can't call you but could email you, they simply don't deliver, don't tell you they weren't delivering and don't give you your money back immediately so you can order from elsewhere. Their customer service is rude and unhelpful. I'm now stuck without enough money to do my shopping, and my plans for my days off this week are now ruined. Thank you so much Tesco's.”

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Posted 7 years ago

“Very good.”

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Posted 7 years ago

“Range is limited and could not find what I needed”

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Posted 7 years ago

“Tesco staff at Lincoln wragby road store are always so happy to help”

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Posted 7 years ago

“Brilliant shopping experience”

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Posted 7 years ago

“The shelves are often empty, not attempt is made to correct the problem, cheese buns on the bread counter are missing from the bread counter at 4 Tesco shops within 15 miles of home so now don't bother with Tesco. No wonder they complain about not selling enough products. If you haven't got the products you cannot make a sale and therefore you cannot make money. Even the monkeys in London Zoo might tell the buyers that!!!!!!!”

Helpful Report

Posted 7 years ago

“Don’t order from Tesco if you want any guarantee it will arrive. We placed an order a week in advance for some soft drinks for our wedding - all confirmed without an issue. On the day, nothing arrived and it turned out the store manager had decided he didn’t fancy delivering it so cancelled the whole order without telling us. No way to now get it delivered from them - unbelievably poor service.”

Helpful Report

Posted 7 years ago

“Purchased a t-shirt from Tesco using the Click & Collection function - item was dispatched in good time despite interruption from the 'Beast from the East'. However it was not clear to me why the t-shirt varied in price varied from £8 in black to £10 in pink, and then the pink t-shirt arrived with an £8 label attached (despite costing £10).”

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Posted 7 years ago

“HELPFUL, GOOD VALUE FOR MONEY, AN EXPERIENCE EVERY TIME I VISIT. CHEERS!”

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Posted 7 years ago

“Having been a Tesco customer for years shopping on line for my weekly grocery. Tesco have switched my online place of shopping to Crediton .In my favourites I had over 40 items that were unavailable or temporally out of stock, I thought temporally meant what it says not bloody weeks. I have spoken to the manager about the useless stock they have and the despicable delivery times my shopping has arrived. First time arrived 1 hour 10 minutes late, next time over 1hour early. Every time poor substitutes, items missing. This last time NO ham, NO Tesco beef burgers, and NO stilton cheese. They have discontinued so many items that I used to be able to buy it is stupid. They no longer stock my cat’s favourite food. The stupid manager who seemed like a wet weekend admitted some were good sellers. With my last order, I cashed in all my vouchers and they can get stuffed. I have switched to Asda.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews