Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered lovely red wine but one box was missing. This was discovered and dealt with within a day and refund given. The service was excellent - as was the wine !”

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Posted 7 years ago

“Click and collect worked well. Food was waiting and bagged and the person serving us was very polite. Will always shop this way now.”

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Posted 7 years ago

“Bang on”

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Posted 7 years ago

“Waited for my order which was due 10-11 today at 12 30 phoned up and was told it was cancelled - no email phone call or txt to advise. The custome service agents attitude made it very clear she had had this conversarion several times alredy and sh couldnt careless. She said she would rebook but there wa no slots - so why offer ???? Tesco are going right down the pan with their service and customer sevice especially”

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Posted 7 years ago

“They just make shopping simple”

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Posted 7 years ago

“At our store we have a fantastic staff very friendly and helpful it’s a pleasure to shop there"””

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Posted 7 years ago

“I treid on three items, two of them had wrong label on or were badly sized. I told the chanigng room assistant as leaving the changing rooms and she was disinterested in my helpful advice about the wrong label; she evidently only wanted to take the items that I was not going to buy off me. Later I accidentally left the security tag on (even though the item was only £5) and realised when leaving the self checkout area. I went back to have it removed and the member of staff was talking to a colleague and did not try to engage with me. This shopping trip I felt that my custom was not appreciated”

Helpful Report

Posted 7 years ago

“I understand the weather has been bad and i have made three different delivery dates.iI was supposed to have delivery today sunday 4/3/18 between 10-11am.at 12 midday i still hadnt recieved goods.looked on my order details on line said they had been delivered !!!!phoned tesco they said this meant the order had been cancelled-weather fine raining road clear.no text or email message.very poor service.”

Helpful Report

Posted 7 years ago

“GI placed an order to be delivered between 3-4pm on Saturday earliest time lot available, whilst it was raining the snow had cleared and roads OK When the order didn't arrive I phoned to be told all weekend orders had been cancelled, We were not informed. To make matters worse knowing that my husband was just out of hospital and I am elderly in poor health my neighbour offered to pick up anything I needed, I told her we were OK as I had done an online shop. I was only desperate for Bread and milk, but by the time we had been let down all our local shops and our nearest Tesco superstore had no milk or bread left on the shelves, and apparently no deliveries were expected until Monday or Tuesday. To say unhappy withe Tesco would be putting it way too mildly. I was offered an e voucher for fifteen pounds which when it arrived was for ten pounds, and seems to require printing or a PIN number However it does not solve my currant problem and I am now likely to try shopping elsewhere”

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Posted 7 years ago

“TESCO ONLINE HAS ALWAYS BEEN A VERY GOOD WEBSITE, EASY TO USE AND VERY EFFICIENT.”

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Posted 7 years ago

“Easy to use online ordering with fast efficient delivery to local store for collection - in spite of extremely poor weather conditions !!”

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Posted 7 years ago

“cgvjhbjnhbgvfcd drfghjjhgfrdesw reswaserdrtftguyhnj szdxcfvgbhjnhgftyrdtes”

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Posted 7 years ago

“Didn't expect a delivery on Wed. However I really think Tesco's could have sent a text or email to let customers know so we could have made other arrangements. We are both disabled and rely totally on our shopping deliveries. Not a happy customer.”

Helpful Report

Posted 7 years ago

“They gave me quality products for value of money”

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Posted 7 years ago

“I didn’t expect my delivery tonight due to the snow however it would have been nice for tesco to phone me and have the courtesy to let me know it had been cancelled, like the customer service message says Tesco would- rather than me having to spend 25 minutes holding on the phone to be told it had been cancelled! Not impressed”

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Posted 7 years ago

“Too much plastic on their products”

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Posted 7 years ago

“Everything in one place!”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“I shop on line, driver always on time with normally no more then 2 substitute items. All food is well wrapped and fresh. I've only had the odd occasion where the substitute items have had to be sent back as they were totality unsuitable and the driver has been quite happy to take them .I have tried other shops but have found Tesco to be the most suitable for my family needs”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews