Name: Tesco Direct
Rating: 3.24

“Delivery to store delayed. Re delivery will not be attempted over the weekend so items are 4 days late so miss when I needed them by. No communication whatsoever about this. Really poorly managed.”

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Posted 7 years ago

“Getting to me on time”

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Posted 7 years ago

“Being a father of three infant it's really difficult to go Tesco and do shopping By using online grocery shopping I get the goods in time at home. Thanks Tesco!”

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Posted 7 years ago

“I ordered a set of drawers and delivery was organised for the Saturday. That Saturday I waiting in all day with no delivery of text/email to let me know what was happening and when I called I was told they were on route. 2 days later, with no pre-warning the company delivered the drawers and a neighbour kindly took them in for me. Drawers arrived scratched. I telephoned to ask for a replacement and they confirmed they would collect the faulty ones at the same time and I would receive a text/email to give me a timeslot instead of me having to stay in all day. I received no text/email prior to the day of delivery and when I called to try and gain this information the customer service was awful and basically said sorry can't help. When they delivered the replacement drawers they then refused to take faulty ones away. The replacement ones where also damaged. So now I have two sets on faulty drawers waiting to be collected and I cannot get a refund until these have been collected. I will never order anything from Tesco again and would never recommend this company.”

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Posted 7 years ago

“Everything, no stock in the frozen department, unhelpful staff. A nightmare!!”

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Posted 7 years ago

“Absolute complete and utter lower COLONS you are liars and your service is useless I have nothing but issues with you don't tell customers their items will be at 1 place at the a time you state for it to not actually be arriving until another date and time this will be the last time I order with you you're a disgrace”

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Posted 7 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 7 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 7 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 7 years ago

“I went to Tesco esso in Dartford with my mother and the gentleman that served us was amazing while I was filling up the car my elderly mother had to pick up some shopping, the kind gentleman had packed all her bags and assisted her in carrying her shopping to the car, which doesn't happen in many stores. We both feel he should get some recognition he was cheery and polite complete true gentleman. We noticed on his name badge as Steve and would like to say a big thank as you sure don't get this service anywhere else”

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Posted 7 years ago

“We ordered lovely red wine but one box was missing. This was discovered and dealt with within a day and refund given. The service was excellent - as was the wine !”

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Posted 7 years ago

“Click and collect worked well. Food was waiting and bagged and the person serving us was very polite. Will always shop this way now.”

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Posted 7 years ago

“Bang on”

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Posted 7 years ago

“Waited for my order which was due 10-11 today at 12 30 phoned up and was told it was cancelled - no email phone call or txt to advise. The custome service agents attitude made it very clear she had had this conversarion several times alredy and sh couldnt careless. She said she would rebook but there wa no slots - so why offer ???? Tesco are going right down the pan with their service and customer sevice especially”

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Posted 7 years ago

“They just make shopping simple”

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Posted 7 years ago

“At our store we have a fantastic staff very friendly and helpful it’s a pleasure to shop there"””

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Posted 7 years ago

“I treid on three items, two of them had wrong label on or were badly sized. I told the chanigng room assistant as leaving the changing rooms and she was disinterested in my helpful advice about the wrong label; she evidently only wanted to take the items that I was not going to buy off me. Later I accidentally left the security tag on (even though the item was only £5) and realised when leaving the self checkout area. I went back to have it removed and the member of staff was talking to a colleague and did not try to engage with me. This shopping trip I felt that my custom was not appreciated”

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Posted 7 years ago

“I understand the weather has been bad and i have made three different delivery dates.iI was supposed to have delivery today sunday 4/3/18 between 10-11am.at 12 midday i still hadnt recieved goods.looked on my order details on line said they had been delivered !!!!phoned tesco they said this meant the order had been cancelled-weather fine raining road clear.no text or email message.very poor service.”

Helpful Report

Posted 7 years ago

“GI placed an order to be delivered between 3-4pm on Saturday earliest time lot available, whilst it was raining the snow had cleared and roads OK When the order didn't arrive I phoned to be told all weekend orders had been cancelled, We were not informed. To make matters worse knowing that my husband was just out of hospital and I am elderly in poor health my neighbour offered to pick up anything I needed, I told her we were OK as I had done an online shop. I was only desperate for Bread and milk, but by the time we had been let down all our local shops and our nearest Tesco superstore had no milk or bread left on the shelves, and apparently no deliveries were expected until Monday or Tuesday. To say unhappy withe Tesco would be putting it way too mildly. I was offered an e voucher for fifteen pounds which when it arrived was for ten pounds, and seems to require printing or a PIN number However it does not solve my currant problem and I am now likely to try shopping elsewhere”

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Posted 7 years ago

“TESCO ONLINE HAS ALWAYS BEEN A VERY GOOD WEBSITE, EASY TO USE AND VERY EFFICIENT.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews