Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allways great service.Super delivery drivers and follow all instructions. And the saving on fuel for the car is a great bonus.”

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Posted 7 years ago

“VERY GOOD”

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Posted 7 years ago

“Very helpful service when I needed help and professional approach, always with a smile.”

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Posted 7 years ago

“I brought A TV from tesco on November 28th,2017 the TV in one word useless, kept turning itself off, but the picture quality I just cannot believe, there seems to be a haze over the screen, the contrast is none existent, picture is very pixelated especially in dark area's, and I have to say Tesco customer care is the worst I have ever experienced, you would think this is a two bit company instead of a multi million pound one,in comparison I brought a air fryer from studio online, it stopped working after 10 months, they collected it within two days and refunded me in a week, Tesco should be ashamed of itself,,,, will I shop here again? not a chance”

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Posted 7 years ago

“Ordering two dresses on the website was easy, free store collection is handy and I received a text and email to inform me when ready. Good system, lovely dresses.”

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Posted 7 years ago

“Excellent customer service, helping us solve a problem in store.”

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Posted 7 years ago

“Well why dos certain stores take stock off too soon my partner went today Valentine's Day to get me some gifts and quess what they had emtyied the shelves of all valentines goods and said its now going to be stocked for Mother's Day. How can a store emty shelves on the day in question so I ended up with no valentines gifts. Tesco in question is the store in greenfield do not rate it at all”

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Posted 7 years ago

“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including Laptops Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response at Laptop Direct was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”

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Posted 7 years ago

“My delivery was due between 9pm and 10pm tonight. Just after 9pm I got a text to say driver delayed, delivery now due between 9.55 and 10.25pm. It’s now 11.40 and no groceries have been delivered and no message to say when they will be delivered! Customer services is now closed and I’m wondering how long I have to wait up for my groceries? Terrible customer service!!!”

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Posted 7 years ago

“Shop well planned out, good choice. Helpful efficient staff.”

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Posted 7 years ago

“I purchased a pair of shoes for my step sons wedding. this has been a rushed wedding due to the fact that he has had a transplant after being diagnosed with liver cancer. he spent a long time in a coma and that in critical care. the day was very beautiful with many tears shed.”

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Posted 7 years ago

“The man who was doing reductions on bread,was not very approachable he looked down his nose at me and my husband because we were waiting for a bargain.phaps he wanted them all to his selve,haydock”

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Posted 7 years ago

“Asda is amazing! they have fresh meat and a lady called Chris. Yuk. 2wks ago i got a pear slice for free and Suki the manager came and sliced it for me”

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Posted 7 years ago

“Slipped on some flem downstairs and i have severe brain damage and a craving for obesity. Dissapointed af”

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Posted 7 years ago

“tesco makes me happy when they have on special deals . just watch the prices , they can be a bit confusing . buy four tins soup for + amount . in a blister pack .. when you look along the shelf .. it is cheaper to buy the four individual items .at a cheaper rate .. They always say that they are on your side .. BUT ARE WORTH THE WATCHING . B.w.”

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Posted 7 years ago

“They are always ready to help elderly like me”

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Posted 7 years ago

“Fantastic service always friendly staff”

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Posted 7 years ago

“Order number 133424062 not delivered today between a slot that was previous payed (20-21pm).Not even a call made so no consideration for the customer. Order was payed and not delivered and showing in my account that the order was delivered. What a fiasco!!!!”

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Posted 7 years ago

“Unlike home deliveries from other supermarkets, Tesco always pick really fresh fruit, veg and meat. Always on time and always helpful.”

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Posted 7 years ago

“cheap options so I could try new things”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews