“I didn’t expect my delivery tonight due to the snow however it would have been nice for tesco to phone me and have the courtesy to let me know it had been cancelled, like the customer service message says Tesco would- rather than me having to spend 25 minutes holding on the phone to be told it had been cancelled! Not impressed”
“I shop on line, driver always on time with normally no more then 2 substitute items. All food is well wrapped and fresh. I've only had the odd occasion where the substitute items have had to be sent back as they were totality unsuitable and the driver has been quite happy to take them .I have tried other shops but have found Tesco to be the most suitable for my family needs”
“Thank you to the Tesco grocery delivery team for such fantastic service today. The snowy weather conditions in rural Kent this morning were treacherous and yet my groceries were delivered safely - a bit later than booked but I was amazed that the delivery wasn't cancelled. And the delivery man wouldn't even accept a cup of tea as he had to get on to the next delivery. Well done Tesco employees - I hope everyone got back to their depots safely.”
“Ordered an item from Tesco direct. When I collected it from Tesco it was the wrong size and wrong colour. Had to take it back to the shop. No apology....nothing from Tesco! They then processed it as a return. Then they said that I had bought it from a 3rd party and had to post the item back myself and expect a refund! Checked all my emails and payment details to find I had been dealing solely with Tesco Direct! I had to issue a Letter before County Court claim to Dave Lewis, (Tesco CEO), before they gave me a refund! Tesco asked for a review and then would not publish it!!!!!”
“Clear and easy structure of the website. Offers highlighted and shipping process very simple. Friendly staff delivering and always calling to check if you are at home for an earlier drop off.”
“Prices rising regularly products not great in comparison to Asda . Only use Tesco’s when I only need a couple of things and I’m always annoyed at the price
Just had a Tesco’s hot chocolate FUDGE cake and was really disappointed as there is no fudge in sight and is basically just a chocolate sponge cake”
“The pharmacist on duty in the Shrewsbury cattle market store went out of their way to be helpful and I was so grateful. He really took his time to help me and provide me with the right medication. Really impressed. Thank you.”
“Went into Tesco Formby tonight to exchange a phone case I had accidentally bought because it was in the wrong place in the store. I had also opened it. Initially refused an exchange by the bald jobsworth who passes for a manager there because the package was opened. Grudgingly gave my money back later. Big deal, my first time i have ever done this. Costs £12, probably bought for £2 max. Appalling customer service”
