Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read the 4 customer services e mails I have sent since Christmas where on the day before Christmas Eve when my wife was giving birth in hospital you delivered a set of replacements that unfortunately my aged parents ( mid 80’s) accepted. Bread that had a sell by date on the 23,rd’ three replacement sweets all exactly the same, 1kg chocolate gateau x 3, turkey gravy replaced with beef, sour cream and chive dips with chilli hummus x 2 potato’s that we’re already rotting in the bag. I could go on, I have asked for you thoughts on if you this this is reasonable on 4 occasions and you have failed to respond once since Christmas Eve. Suffice to say Christmas Day for us was postponed until the 27th when we could get replacements”

Helpful Report

Posted 7 years ago

“Excellent service. Highly recommended. Would order again.”

Helpful Report

Posted 7 years ago

“Great customer service and it was great seeing all the new lines in for easter.”

Helpful Report

Posted 7 years ago

“Friendly and vet happy to help you staff at litle Tesco in leyland”

Helpful Report

Posted 7 years ago

“Why does Tesco Yate have the rudest staff? Checkout supervisor busy closing checkouts, with customers queueing 4 deep already. Snapping at stupid customers for trying to use closing checkout. How were we to know? Try putting a sign up or the barrier across! Having moved me away from one till she shouted (yes shouted) "not there, I've just told you that one's closing too" I politely suggested she hadn't only to have her yell "I know what I told you!" Fortunately she does also know where I live or I'd be really worried! Lots of embarrassed shuffling of customers. Something tells me she was having a bad day. But she certainly told me! Stopped going to this shop in the past over similar issues. Needless to say they won't be seeing me there again. 3.15pm 19.2.18 checkout 19”

Helpful Report

Posted 7 years ago

“Item delivered to nearest express store”

Helpful Report

Posted 7 years ago

“I bought a Zanussi Vacuum cleaner from … I bought a Zanussi Vacuum cleaner from Hughes through Tesco.com, suction was good at first but after a month and was less than acceptable. Just after 3 months there was an electrical burning smell coming from it. I got in touch with Tesco, they passed the buck to Hughes, I got the cleaner repaired, tested it on return and was still faulty. I spoke to Citizens Advice and they said with me buying it from Tesco Direct with Partner Hughes that the Contract was with Tesco, I have been having blazing rows with them and they are denying that the contract s with them. This product is no use to me so i want a refund of my £47.99 Totally disgusted with Tesco and their lack of Customer service skills. A big company that doesn't give a damn about their customers. Staying well clear of them from now on. They have lost a loyal customer!!! More fool them!!!”

Helpful Report

Posted 7 years ago

“Allways great service.Super delivery drivers and follow all instructions. And the saving on fuel for the car is a great bonus.”

Helpful Report

Posted 7 years ago

“VERY GOOD”

Helpful Report

Posted 7 years ago

“Very helpful service when I needed help and professional approach, always with a smile.”

Helpful Report

Posted 7 years ago

“I brought A TV from tesco on November 28th,2017 the TV in one word useless, kept turning itself off, but the picture quality I just cannot believe, there seems to be a haze over the screen, the contrast is none existent, picture is very pixelated especially in dark area's, and I have to say Tesco customer care is the worst I have ever experienced, you would think this is a two bit company instead of a multi million pound one,in comparison I brought a air fryer from studio online, it stopped working after 10 months, they collected it within two days and refunded me in a week, Tesco should be ashamed of itself,,,, will I shop here again? not a chance”

Helpful Report

Posted 7 years ago

“Ordering two dresses on the website was easy, free store collection is handy and I received a text and email to inform me when ready. Good system, lovely dresses.”

Helpful Report

Posted 7 years ago

“Excellent customer service, helping us solve a problem in store.”

Helpful Report

Posted 7 years ago

“Well why dos certain stores take stock off too soon my partner went today Valentine's Day to get me some gifts and quess what they had emtyied the shelves of all valentines goods and said its now going to be stocked for Mother's Day. How can a store emty shelves on the day in question so I ended up with no valentines gifts. Tesco in question is the store in greenfield do not rate it at all”

Helpful Report

Posted 7 years ago

“I ordered a electric CCTV camera from this company's website, which also trades under a number of different names including Laptops Direct. The order was mishandled, arrived late, was not sold as advertised and was not fit for purpose as it did not connect to the wifi despite attempting to connect on two different systems. The customer service response at Laptop Direct was absolutely appalling, refusing to accept the return of this absolutely useless product. In essence, do not use this dreadful company under any circumstances - nothing but aggravation and disappointment!”

Helpful Report

Posted 7 years ago

“My delivery was due between 9pm and 10pm tonight. Just after 9pm I got a text to say driver delayed, delivery now due between 9.55 and 10.25pm. It’s now 11.40 and no groceries have been delivered and no message to say when they will be delivered! Customer services is now closed and I’m wondering how long I have to wait up for my groceries? Terrible customer service!!!”

Helpful Report

Posted 7 years ago

“Shop well planned out, good choice. Helpful efficient staff.”

Helpful Report

Posted 7 years ago

“I purchased a pair of shoes for my step sons wedding. this has been a rushed wedding due to the fact that he has had a transplant after being diagnosed with liver cancer. he spent a long time in a coma and that in critical care. the day was very beautiful with many tears shed.”

Helpful Report

Posted 7 years ago

“The man who was doing reductions on bread,was not very approachable he looked down his nose at me and my husband because we were waiting for a bargain.phaps he wanted them all to his selve,haydock”

Helpful Report

Posted 7 years ago

“Asda is amazing! they have fresh meat and a lady called Chris. Yuk. 2wks ago i got a pear slice for free and Suki the manager came and sliced it for me”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews