Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slipped on some flem downstairs and i have severe brain damage and a craving for obesity. Dissapointed af”

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Posted 7 years ago

“tesco makes me happy when they have on special deals . just watch the prices , they can be a bit confusing . buy four tins soup for + amount . in a blister pack .. when you look along the shelf .. it is cheaper to buy the four individual items .at a cheaper rate .. They always say that they are on your side .. BUT ARE WORTH THE WATCHING . B.w.”

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Posted 7 years ago

“They are always ready to help elderly like me”

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Posted 7 years ago

“Fantastic service always friendly staff”

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Posted 7 years ago

“Order number 133424062 not delivered today between a slot that was previous payed (20-21pm).Not even a call made so no consideration for the customer. Order was payed and not delivered and showing in my account that the order was delivered. What a fiasco!!!!”

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Posted 7 years ago

“Unlike home deliveries from other supermarkets, Tesco always pick really fresh fruit, veg and meat. Always on time and always helpful.”

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Posted 7 years ago

“cheap options so I could try new things”

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Posted 7 years ago

“Tesco Blackburn. Don't expect to see any helpers at all on the shop floor. Had to go customer services where the lady had to leave the desk to find what I wanted. Tesco need to be more organised”

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Posted 7 years ago

“I have been with Tesco mobile for many years now and have always found them to be very helpful. Exceptional service from Pretish at Beaumont Leys, Tesco, who spent a long time transferring videos and photos of my late father from my old phone to my new phone and making sure they were backed up on a memory stick. No big deal to a teenager but to a 52 year old who is not tech savvy, it meant the world. Sometimes, someone goes above and beyond their daily work duties that mean the world to someone. So thank you Pretish, this is one extremely happy customer.”

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Posted 7 years ago

“Store is always nice and tidy. Different range of all food, including diary free which is not expencive compared to other stores. Collecting points is useful and pays off!”

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Posted 7 years ago

“Haydock store sercurity man gossiping about a member of staff,not very professional and customers trying to get served”

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Posted 7 years ago

“delivery over 2weeks later than promised. Machine turns up Broken, looking Refurbished!!!! customer service arrogant and unhelpful -- Refund takes 5working day + Ponzi scheme for sure. Tesco take no responsibility when item turns up Broken / refurbished? , blame manufactor and/or delivery company thru out the 3week ordeal at every stage. ''sorry sir, we just take the money, we will contact the back ally washing machine refurbishment guys to sort out your 'new' washing machine''”

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Posted 7 years ago

“Ordered built in oven and gas hob. Delivery was faultless. When I examined them they were not the colour I wanted ( wanted WHITE. These were off white. Hob even had a blue tinge). Problem started when I tried to return them. They were apparently supplied by firms which Tesco like to call " Tesco Partners" and Tesco Direct say they are not responsible for returns. It has cost me £80 to return them 😡.... Be wary of firms Tesco call " our trusted partners"”

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Posted 7 years ago

“Tesco don’t make me happy,they never have enough staff to cover the tills out of about 30 tills they might have 5 manned I know they have self service and scan as you shop but if you have a big shop and no Clubcard with you your stuffed and the quality of their goods isn’t as good as it used to be, and if you do have a problem and try to speak to a manager you get the feeling that they couldn’t care less”

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Posted 7 years ago

“Love tesco always stock my favourite things. Never empty shelves”

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Posted 7 years ago

“Friendly staff and good prices Liz was most helpful”

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Posted 7 years ago

“Tesco Bank Tesco AVOID ANY KINDS OF INSURANCE AT ALL COSTS! READ MY EXPERIENCE TO HELP YOURSELF!! I am crying and absolutely fuming whilst writing this so please bare with me. I had to go through the effort of making social media accounts just so I can warn other members of the public to NOT ever use them and I shall explain why. I will also post this on every platform possible so please share if you can. My car was stolen from my driveway recently and unfortunately, both my vehicle that was stolen and my house insurance is with Tesco bank. They have a CLAUSE within their fully comprehensive motor insurance that excludes the cover that if there had been theft via deception that is not covered. Basically meaning if your car gets stolen through someone pretending to be a buyer or acting on behalf of a pretend buyer, this isn't covered, however if the person had not pretended to be a buyer then your fine and covered? Seriously? IS it just me or is theft defined in the english dictionary as "the action or crime of stealing". If someone has stolen my vehicle and I have a full police report then why would they refuse to help me? Regardless of under what circumstance, THEFT IS THEFT. IF my car was STOLEN it was bloody stolen i don't care how it happened or what happened. WE ALL pay insurance for these exact kinds of reasons to feel safe and secure of any of any malicious activity, however we are blind to these sub clauses, which are by the way, HIDDEN on page fuckng 15. They claim that as it is theft via deception and not by something the lines of GBH or murder then it is not covered. So basically what they state in their policy is that if you get stabbed for your car they will help you and pay out the value of your car however if you don't get stabbed, well tough luck as they will refuse to help. I must add, car insurance for 4 people is not cheap however my whole family has motor insurance with them coming up to around £4000 ANNUALLY. We also have 4 credit cards with tesco, one being my business card, which has a monthly spending of AT LEAST £5000 PER MONTH as well as WEEKLY grocery shopping of £200. You would expect with that amount of money being paid to them alongside loyalty of over 10 years would mean something but no - it does not. I have been left stranded by Tesco BankTesco in this bad moment of time for my daily. It was an expensive car worth around £25,000 which we worked day and night to have. All which means nothing to such a GREEDY company like Tesco. Members of my family have not stopped crying for weeks and are falling into depression thinking go this situation and Tesco has done nothing at all to help us, instead they keep reiterating that hidden sub section in their policy which states that the kind of car theft is not covered. I might be old school and I might be stupid but theft is fcking theft i don't care what you or they have to say if something has been stolen and i am insured it should be covered not cheated out of. I will definitely be advising every single friend, family, colleague and also random people on the internet to NOT use tesco and to shame them publicly for their hidden tactics. I will now be looking to hire a solicitor and a barrister as i am definitely taking this matter up in court. I will not be fooled into thinking i am covered to find out they can play around with a few words and slap it back in my face. I will also be contacting NEWSPAPER AGENCIES so they can put light on this matter and I AM willing to pay up to a few grand for that so keep a lookout in your local newspapers. Even the police themselves advised me to take Tesco to court if need be as even they believe this clause is put there to cheat customers and does not help a single soul apart form the rich owners and shareholders who's pockets get fatter and fatter cheating innocents like me. I am also 100% sure by the way they delt with me i can not be the only one. Finally, I am going to be starting a campaign to get as many people as possible to cancel everything to do with Tesco Tesco Bank as nobody knows when their time will come. Do not make my mistake and wait till your in a bad sticky situation to realise you should have gone to another bank or company instead of TESCO Tesco Bank Tesco who could not care less about how depressed your family is becoming and how cheated a LOYAL customer feels. I really hope the ones in charge of these decisions go through something similar to realise what this does to hard working families. Thanks for reading and share all you like. I will not stop posting this message until it gets some lights. See you in court Tesco Bank Tesco”

Helpful Report

Posted 7 years ago

“There customer service is non existent. I was shouted at and spoken to rudely because my bag would not stay upright on the self service counter, as I packed it. The woman was so rude and aggressive. I will not be going to Tesco again.”

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Posted 7 years ago

“Its a happy feeling store with great bargains with reduced prices”

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Posted 7 years ago

“They had stock of a scooter my daughter has been after for ages and i was also able to pay using my clubcard points so made it cheaper then elsewhere too”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews