Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco Blackburn. Don't expect to see any helpers at all on the shop floor. Had to go customer services where the lady had to leave the desk to find what I wanted. Tesco need to be more organised”

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Posted 7 years ago

“I have been with Tesco mobile for many years now and have always found them to be very helpful. Exceptional service from Pretish at Beaumont Leys, Tesco, who spent a long time transferring videos and photos of my late father from my old phone to my new phone and making sure they were backed up on a memory stick. No big deal to a teenager but to a 52 year old who is not tech savvy, it meant the world. Sometimes, someone goes above and beyond their daily work duties that mean the world to someone. So thank you Pretish, this is one extremely happy customer.”

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Posted 7 years ago

“Store is always nice and tidy. Different range of all food, including diary free which is not expencive compared to other stores. Collecting points is useful and pays off!”

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Posted 7 years ago

“Haydock store sercurity man gossiping about a member of staff,not very professional and customers trying to get served”

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Posted 7 years ago

“delivery over 2weeks later than promised. Machine turns up Broken, looking Refurbished!!!! customer service arrogant and unhelpful -- Refund takes 5working day + Ponzi scheme for sure. Tesco take no responsibility when item turns up Broken / refurbished? , blame manufactor and/or delivery company thru out the 3week ordeal at every stage. ''sorry sir, we just take the money, we will contact the back ally washing machine refurbishment guys to sort out your 'new' washing machine''”

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Posted 7 years ago

“Ordered built in oven and gas hob. Delivery was faultless. When I examined them they were not the colour I wanted ( wanted WHITE. These were off white. Hob even had a blue tinge). Problem started when I tried to return them. They were apparently supplied by firms which Tesco like to call " Tesco Partners" and Tesco Direct say they are not responsible for returns. It has cost me £80 to return them 😡.... Be wary of firms Tesco call " our trusted partners"”

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Posted 7 years ago

“Tesco don’t make me happy,they never have enough staff to cover the tills out of about 30 tills they might have 5 manned I know they have self service and scan as you shop but if you have a big shop and no Clubcard with you your stuffed and the quality of their goods isn’t as good as it used to be, and if you do have a problem and try to speak to a manager you get the feeling that they couldn’t care less”

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Posted 7 years ago

“Love tesco always stock my favourite things. Never empty shelves”

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Posted 7 years ago

“Friendly staff and good prices Liz was most helpful”

Helpful Report

Posted 7 years ago

“Tesco Bank Tesco AVOID ANY KINDS OF INSURANCE AT ALL COSTS! READ MY EXPERIENCE TO HELP YOURSELF!! I am crying and absolutely fuming whilst writing this so please bare with me. I had to go through the effort of making social media accounts just so I can warn other members of the public to NOT ever use them and I shall explain why. I will also post this on every platform possible so please share if you can. My car was stolen from my driveway recently and unfortunately, both my vehicle that was stolen and my house insurance is with Tesco bank. They have a CLAUSE within their fully comprehensive motor insurance that excludes the cover that if there had been theft via deception that is not covered. Basically meaning if your car gets stolen through someone pretending to be a buyer or acting on behalf of a pretend buyer, this isn't covered, however if the person had not pretended to be a buyer then your fine and covered? Seriously? IS it just me or is theft defined in the english dictionary as "the action or crime of stealing". If someone has stolen my vehicle and I have a full police report then why would they refuse to help me? Regardless of under what circumstance, THEFT IS THEFT. IF my car was STOLEN it was bloody stolen i don't care how it happened or what happened. WE ALL pay insurance for these exact kinds of reasons to feel safe and secure of any of any malicious activity, however we are blind to these sub clauses, which are by the way, HIDDEN on page fuckng 15. They claim that as it is theft via deception and not by something the lines of GBH or murder then it is not covered. So basically what they state in their policy is that if you get stabbed for your car they will help you and pay out the value of your car however if you don't get stabbed, well tough luck as they will refuse to help. I must add, car insurance for 4 people is not cheap however my whole family has motor insurance with them coming up to around £4000 ANNUALLY. We also have 4 credit cards with tesco, one being my business card, which has a monthly spending of AT LEAST £5000 PER MONTH as well as WEEKLY grocery shopping of £200. You would expect with that amount of money being paid to them alongside loyalty of over 10 years would mean something but no - it does not. I have been left stranded by Tesco BankTesco in this bad moment of time for my daily. It was an expensive car worth around £25,000 which we worked day and night to have. All which means nothing to such a GREEDY company like Tesco. Members of my family have not stopped crying for weeks and are falling into depression thinking go this situation and Tesco has done nothing at all to help us, instead they keep reiterating that hidden sub section in their policy which states that the kind of car theft is not covered. I might be old school and I might be stupid but theft is fcking theft i don't care what you or they have to say if something has been stolen and i am insured it should be covered not cheated out of. I will definitely be advising every single friend, family, colleague and also random people on the internet to NOT use tesco and to shame them publicly for their hidden tactics. I will now be looking to hire a solicitor and a barrister as i am definitely taking this matter up in court. I will not be fooled into thinking i am covered to find out they can play around with a few words and slap it back in my face. I will also be contacting NEWSPAPER AGENCIES so they can put light on this matter and I AM willing to pay up to a few grand for that so keep a lookout in your local newspapers. Even the police themselves advised me to take Tesco to court if need be as even they believe this clause is put there to cheat customers and does not help a single soul apart form the rich owners and shareholders who's pockets get fatter and fatter cheating innocents like me. I am also 100% sure by the way they delt with me i can not be the only one. Finally, I am going to be starting a campaign to get as many people as possible to cancel everything to do with Tesco Tesco Bank as nobody knows when their time will come. Do not make my mistake and wait till your in a bad sticky situation to realise you should have gone to another bank or company instead of TESCO Tesco Bank Tesco who could not care less about how depressed your family is becoming and how cheated a LOYAL customer feels. I really hope the ones in charge of these decisions go through something similar to realise what this does to hard working families. Thanks for reading and share all you like. I will not stop posting this message until it gets some lights. See you in court Tesco Bank Tesco”

Helpful Report

Posted 7 years ago

“There customer service is non existent. I was shouted at and spoken to rudely because my bag would not stay upright on the self service counter, as I packed it. The woman was so rude and aggressive. I will not be going to Tesco again.”

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Posted 7 years ago

“Its a happy feeling store with great bargains with reduced prices”

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Posted 7 years ago

“They had stock of a scooter my daughter has been after for ages and i was also able to pay using my clubcard points so made it cheaper then elsewhere too”

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Posted 7 years ago

“The order arrived on time. Were honest about substitutions and offered compensation without a fuss”

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Posted 7 years ago

“My main complaint about Tesco at the moment is their offer of 10p per litre off petrol if you spend £60 or more in store. As a pensioner I spend well over £60 per week but not all at once. I think it is blatant discrimination to those who don't just go in once a week and bulk buy. We like to go regularly into the coffee shop and then do our shopping. Tesco needs to rethink its discount policies.”

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Posted 7 years ago

“They have a lot of discounts.”

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Posted 7 years ago

“Tilbury Express Store I was very publicly wrongly accused of abusing a staff member there one night and was barred while waiting in the queue??? emailed customer service and they were much use to me as a chocolate fire guard they didn't want to know and Tesco head office totally have ignored my recorded delivery letter. I wouldn't let this drop it turns out while the 'abuse staff member looked backed on the CTV she confirmed it was not me, although the banned was lifted but only because I wouldn't let this go... so called Tesco turned a blind eye to this...”

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Posted 7 years ago

“good selection of products on offer”

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Posted 7 years ago

“Ordered a product Thursday that was given a delivery in store date of Saturday, Saturday comes product hasn’t even left the depot!! No customer service email to say any delays, customer service advisor couldn’t be bothered just offered to refund and cancel order, my daughter ended up with no birthday present until the Tuesday, not good Tesco!! One heartbroken 12 yr old who couldn’t skate on her skating birthday party, fuming!”

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Posted 7 years ago

“The employees were sexually touching me one was eyeing me up and wanted to lick me he said kids”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews