Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service,and discounts”

Helpful Report

Posted 7 years ago

“Its close to where i live it has loads of selection and kind staff”

Helpful Report

Posted 7 years ago

“would not recommended that you buy online if it's with a partner. beware that if you have a change of mind you WILL be liable to a return charge. Tesco provide not support dispute their claims on the website. bought a fridge which is just slightly too big and now face a charge of over 40 pounds, dispute being told by their call center that I could return to a partner ship store. I arrived at the store to be told they could not help, which was very frustrating to say the least. called the call centre back to raise a complaint, to be true that a manager would call me, never happened. please just check if you are buying online that it's not a partnership as its not worth the hassle for returning. wish I had went to Currys and save all this time”

Helpful Report

Posted 7 years ago

“The attitude of the staff especially Tammi is excellent. Happy, helpful, smiley and a good atmosphere. This is the Peacehaven Tesco express”

Helpful Report

Posted 7 years ago

“Excellent service at consett customer service desk from Conner and Susan”

Helpful Report

Posted 7 years ago

“Bulgarian merlot 4.40 per bottle & 12% abv so no big head in the morning great buy”

Helpful Report

Posted 7 years ago

“I am a Tesco.com grocery customer and I cannot fault their service. The good are well packaged and usually great dates on fresh items. If there is a problem it is sorted out no issues. All in all a super service.”

Helpful Report

Posted 7 years ago

“Price increased and delayed delivery”

Helpful Report

Posted 7 years ago

“Great price on the train my son wanted cheapest i found and deliverd way b4 the estimated delivery day . Great all round”

Helpful Report

Posted 7 years ago

“Always good customer service and clothing good value for money and good quality.”

Helpful Report

Posted 7 years ago

“I have just tried the new Eco Active washing up liquid. This is a great product, works every bit as well as Fairy, more cost effective with a lovely smell too!! Well done Tesco, I have been looking to try some of the more environmentally friendly products on offer but was put off by the cost. I'm looking forward to trying some of the other items in the range. One minor point, could it be produced in the UK?”

Helpful Report

Posted 7 years ago

“Piotr Kulis”

Helpful Report

Posted 7 years ago

“Needed some items late night found everything I needed”

Helpful Report

Posted 7 years ago

“AFFORDABLE PRICE ON PRODUCT”

Helpful Report

Posted 7 years ago

“On time, delivered what was order.”

Helpful Report

Posted 7 years ago

“On time, delivered what was order.”

Helpful Report

Posted 7 years ago

“I bought from the click and collect. I have used this service before and find their site easy to use whilst also being convenient.”

Helpful Report

Posted 7 years ago

“Tesco is good to shop with online,delivery is always on time and the drivers are friendly.delivery saver plans are really good and good prices on all items/products.”

Helpful Report

Posted 7 years ago

“This morning we had a parcel through the door and it was a little treat for our cat. We thought it was a very soft touch from Tesco to identify the individual needs even for a pet.”

Tesco Direct 5 star review on 27th January 2018

Helpful Report

Posted 7 years ago

“Shopped online loads of times but will not be using them again as half my shopping has only got 1 or 2 days shelf life.not happy at all.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews