Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order online and it was really quick delivery items was packed well.. even better they were a bargain..”

Helpful Report

Posted 7 years ago

“The store manager was very intimidating and accusing my husband and i of "improper shopping" I will never set foot in the store ever again. Guess Asda is cheaper afterall.”

Helpful Report

Posted 7 years ago

“The shop in Berwick upon Tweed has most things i need but could really do with buying better fruit and veg”

Helpful Report

Posted 7 years ago

“Only received half of my order and still waiting for rest of it !”

Helpful Report

Posted 7 years ago

“Tesco have gone the extra mile for me today. I was missing a sourdough loaf from my order despite being charged for it. Kirsty at Tesco Barnsley ensured that a new loaf was baked especially for me & it is being delivered to me shortly. Thank you Tesco 👏👏👏. Dianne Allen”

Helpful Report

Posted 7 years ago

“In my local store at Newton Aycliffe today I was trying to arrange a date for a charity collection. The member of Staff responsible, Shirley said she had nothing available over the next few months but offered me some items which the store had stopped selling to use as raffle prizes. Totally unexpected but very very generous . thanks Shirley. And thanks Tesco.”

Helpful Report

Posted 7 years ago

“Well organised shop and friendly staff along with reasonable prices”

Helpful Report

Posted 7 years ago

“they had the goods I wanted for a reasonable price and I was able to use my clubcard points for half the cost of the item. Goods were available for collection in my local store the next day”

Helpful Report

Posted 7 years ago

“Well set out, easy to find what i need”

Helpful Report

Posted 7 years ago

“Having prebooked my Christmas delivery slot in November I proceeded to add products to my list, a few days before date of delivery I checked my items to discover that many were unavailable, including turkey & ham & despite always asking for replacements none had been offered so had to select the best of what was left. On the day of delivery my order arrived without turkey! I explained to my driver Reece that I am unable to get into the shop to purchase a turkey(we live in the country) as i don’t drive, my husband was sick with cellulitis & he is registered disabled, this journey would have taken me 2 hours & cost me £10, defeating the object of delivery. Reece phoned his dot com manager Dave who agreed to deliver a turkey of some sort to my door, great solution we thought & tipped Reece £5 for his trouble. On 11.01.18 our next order arrived with Kevin as our driver who promptly asked us how we were after our row over the turkey! There was no row or aggression involved at all, but it seems the drivers had some sort of discussion about us (we are both in our 60s) & decided to embellish the “conversation”. We have of course discussed this with the dot com manager, who was at first very angry about it but by the time he had spoken to Kevin he suggested that there had been some miscommunication, the fact remains that these guys had broken the confidentiality laws & I am left humiliated,embarrassed & my confidence is at rock bottom. These people will never come over our doorstep again, I now shop in store elsewhere.”

Helpful Report

Posted 7 years ago

“Like some people on here I had an item not delivered on a large order. I contacted the customer services who made another hipup on the order. But I then contacted the head office for customer services and the query was dealt with very quickly and efficiently. Due to this I will continue to use direct line. This is the 1st time anything has gone missing. To be truthfull I cannot fault the service. Any company can have human errors occur but dealt with as they have is a bonus for any company. Yes I will continue to shop with Tesco direct as they have proven to me, that as long as you can prove the error was not your fault they will deal with it to a satisfied outcome.”

Helpful Report

Posted 7 years ago

“They just do!”

Helpful Report

Posted 7 years ago

“good quality”

Helpful Report

Posted 7 years ago

“good products quality and cheap”

Helpful Report

Posted 7 years ago

“I have never come across such systemic incompetence with any company. If I could give it no stars I would. They lost one of my items in transit and didn't tell me about it - in the meantime the relevant item had gone out of stock (again, they did not tell me about this). I wanted to return the other item (because it was meant to match the item that was lost); they told me to take it to the nearest Tesco superstore, at which point the superstore refused to take it (the item was a chest of drawers, taking it to the nearest Tesco was not a short or convenient trip when you live in London without a car). When I did manage to return the item, it took 3 phone calls to be refunded. I will never use Tescodirect again.”

Helpful Report

Posted 7 years ago

“Fast and easy service”

Helpful Report

Posted 7 years ago

“Good range of goods.”

Helpful Report

Posted 7 years ago

“the staff at tesco at padstow are always polite and for a small tescos the levelof choice is good”

Helpful Report

Posted 7 years ago

“Always to busy staff are rude and poor attitude”

Helpful Report

Posted 7 years ago

“Tesco diesel contaminated with water which destroyed the injectors in my diesel car and now won't cover damages caused by a product they sold”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews