Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like some people on here I had an item not delivered on a large order. I contacted the customer services who made another hipup on the order. But I then contacted the head office for customer services and the query was dealt with very quickly and efficiently. Due to this I will continue to use direct line. This is the 1st time anything has gone missing. To be truthfull I cannot fault the service. Any company can have human errors occur but dealt with as they have is a bonus for any company. Yes I will continue to shop with Tesco direct as they have proven to me, that as long as you can prove the error was not your fault they will deal with it to a satisfied outcome.”

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Posted 7 years ago

“They just do!”

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Posted 7 years ago

“good quality”

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Posted 7 years ago

“good products quality and cheap”

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Posted 7 years ago

“I have never come across such systemic incompetence with any company. If I could give it no stars I would. They lost one of my items in transit and didn't tell me about it - in the meantime the relevant item had gone out of stock (again, they did not tell me about this). I wanted to return the other item (because it was meant to match the item that was lost); they told me to take it to the nearest Tesco superstore, at which point the superstore refused to take it (the item was a chest of drawers, taking it to the nearest Tesco was not a short or convenient trip when you live in London without a car). When I did manage to return the item, it took 3 phone calls to be refunded. I will never use Tescodirect again.”

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Posted 7 years ago

“Fast and easy service”

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Posted 7 years ago

“Good range of goods.”

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Posted 7 years ago

“the staff at tesco at padstow are always polite and for a small tescos the levelof choice is good”

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Posted 7 years ago

“Always to busy staff are rude and poor attitude”

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Posted 7 years ago

“Tesco diesel contaminated with water which destroyed the injectors in my diesel car and now won't cover damages caused by a product they sold”

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Posted 7 years ago

“Superior quality with reasonable price”

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Posted 7 years ago

“I thought I would try online shopping with Tesco just as a change from Asda and Sainsbury's. The first order was just under £70, so a small order. However, Tesco still managed to mess up and get half of it wrong. A few weeks later I thought I would give them another chance assuming the first time was an off day. This order was even smaller, just over £60. One of the products was an Olay cream as it was half price. I ordered and paid for the order the day before the offer expired, even taking a screenshot of the date and time. But Tesco decided to charge me double for the item which is the full price. I didn't even notice until a week after the order was delivered. When I called them I offered to send the proof I had that showed I purchased within the offer expiry date. But the customer service member of staff ignored this and arranged to have the small pot of cream collected at my expense. Neither my family nor I will be shopping at Tesco again”

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Posted 7 years ago

“Neath Tesco store is looking a bit tired, it has recently had a refit but the building is rusty and not looking it's best.”

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Posted 7 years ago

“cheeper price”

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Posted 7 years ago

“We bought some Christmas presents from Tesco we couldn't get in any other shops.”

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Posted 7 years ago

“The shop I used is not a large store but is always well stock and the staff are friendly and helpful.”

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Posted 7 years ago

“I tried to order a mobile phone on line , big mistake ! The site would not let me update my address from the one that I left 7 years ago, also would not update my card details, I tried at least 10 times but then gave up ! I then tried to phone The Wrexham store to see if they had the particular model in stock another big mistake ! I got the number off your website, dialled and was told (recorded message) that the number had changed, and then was given the same number as I had just dialled”

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Posted 7 years ago

“Excellent home delivery”

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Posted 7 years ago

“The star products is a great idea to help me shop quickly and effectively. Great prices and friendly staff.”

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Posted 7 years ago

“Happy with bike”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews