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Tesco Direct Reviews

3.2 Rating 2,215 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,215 reviews
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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
“They have almost everything I need. They have good services. They have good customer care. Always with fresh products. They are easily accessible and near to my home.”
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Posted 8 years ago
“Good customer service”
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Posted 8 years ago
“Tesco is a very reliable website in addition to having easy to buy groceries, punctual in its services, ts interface is very easy to understand and manage, its technical support is very efficient and it is at the forefront in sales of all kinds of articles and services for the home. It is 100% recommended for those who buy and want only the best for their family.”
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Posted 8 years ago
“Rubbish customer service”
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Posted 8 years ago
“over sized box stashed with brown paper filler for two items which could have easily fitted in a box half the size!!!”
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Posted 8 years ago
“Went to Tesco at Pitsea Essex , need advice on some beauty products , got amazing advice from the Sales Assistant Jo , she was soo happy to help and definitely knew her stuff . Thanks Jo and look forward to returning to the store Next time .”
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Posted 8 years ago
“all items were in stock, no queue at the self-service checkout and staff on hand to deal with any issues.”
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Posted 8 years ago
“Speedy quick delivery good priced quality goods”
Helpful Report
Posted 8 years ago
“I'm a customer & I used to be a employee don't ever shop at Tesco they leave the food that's meant to be chilled out for hours when the maximum time is 40 to 50 mins. They don't care about the customer all they care about is the amount you spend in their shitty stores. I wish I took videos to so how bad it is. It's the same in every store it's how the management programme works . It will screw over it's customers & it's employees. For example the Clubcard changes. Shop anywhere else except Tesco you will better off.”
Helpful Report
Posted 8 years ago
“Is’t just me or Tesco express only employee Indian? Has anyone realises that only them employed, not been reciset or anything about Indian but is looks like it is some sort of lows or something.”
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Posted 8 years ago
“I placed an order online and it was really quick delivery items was packed well.. even better they were a bargain..”
Helpful Report
Posted 8 years ago
“The store manager was very intimidating and accusing my husband and i of "improper shopping" I will never set foot in the store ever again. Guess Asda is cheaper afterall.”
Helpful Report
Posted 8 years ago
“The shop in Berwick upon Tweed has most things i need but could really do with buying better fruit and veg”
Helpful Report
Posted 8 years ago
“Only received half of my order and still waiting for rest of it !”
Helpful Report
Posted 8 years ago
“Tesco have gone the extra mile for me today. I was missing a sourdough loaf from my order despite being charged for it. Kirsty at Tesco Barnsley ensured that a new loaf was baked especially for me & it is being delivered to me shortly. Thank you Tesco 👏👏👏. Dianne Allen”
Helpful Report
Posted 8 years ago
“In my local store at Newton Aycliffe today I was trying to arrange a date for a charity collection. The member of Staff responsible, Shirley said she had nothing available over the next few months but offered me some items which the store had stopped selling to use as raffle prizes. Totally unexpected but very very generous . thanks Shirley. And thanks Tesco.”
Helpful Report
Posted 8 years ago
“Well organised shop and friendly staff along with reasonable prices”
Helpful Report
Posted 8 years ago
“they had the goods I wanted for a reasonable price and I was able to use my clubcard points for half the cost of the item. Goods were available for collection in my local store the next day”
Helpful Report
Posted 8 years ago
“Well set out, easy to find what i need”
Helpful Report
Posted 8 years ago
“Having prebooked my Christmas delivery slot in November I proceeded to add products to my list, a few days before date of delivery I checked my items to discover that many were unavailable, including turkey & ham & despite always asking for replacements none had been offered so had to select the best of what was left. On the day of delivery my order arrived without turkey! I explained to my driver Reece that I am unable to get into the shop to purchase a turkey(we live in the country) as i don’t drive, my husband was sick with cellulitis & he is registered disabled, this journey would have taken me 2 hours & cost me £10, defeating the object of delivery. Reece phoned his dot com manager Dave who agreed to deliver a turkey of some sort to my door, great solution we thought & tipped Reece £5 for his trouble. On 11.01.18 our next order arrived with Kevin as our driver who promptly asked us how we were after our row over the turkey! There was no row or aggression involved at all, but it seems the drivers had some sort of discussion about us (we are both in our 60s) & decided to embellish the “conversation”. We have of course discussed this with the dot com manager, who was at first very angry about it but by the time he had spoken to Kevin he suggested that there had been some miscommunication, the fact remains that these guys had broken the confidentiality laws & I am left humiliated,embarrassed & my confidence is at rock bottom. These people will never come over our doorstep again, I now shop in store elsewhere.”
Helpful Report
Posted 8 years ago
Tesco Direct is rated 3.2 based on 2,215 reviews