Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superior quality with reasonable price”

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Posted 7 years ago

“I thought I would try online shopping with Tesco just as a change from Asda and Sainsbury's. The first order was just under £70, so a small order. However, Tesco still managed to mess up and get half of it wrong. A few weeks later I thought I would give them another chance assuming the first time was an off day. This order was even smaller, just over £60. One of the products was an Olay cream as it was half price. I ordered and paid for the order the day before the offer expired, even taking a screenshot of the date and time. But Tesco decided to charge me double for the item which is the full price. I didn't even notice until a week after the order was delivered. When I called them I offered to send the proof I had that showed I purchased within the offer expiry date. But the customer service member of staff ignored this and arranged to have the small pot of cream collected at my expense. Neither my family nor I will be shopping at Tesco again”

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Posted 7 years ago

“Neath Tesco store is looking a bit tired, it has recently had a refit but the building is rusty and not looking it's best.”

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Posted 7 years ago

“cheeper price”

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Posted 7 years ago

“We bought some Christmas presents from Tesco we couldn't get in any other shops.”

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Posted 7 years ago

“The shop I used is not a large store but is always well stock and the staff are friendly and helpful.”

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Posted 7 years ago

“I tried to order a mobile phone on line , big mistake ! The site would not let me update my address from the one that I left 7 years ago, also would not update my card details, I tried at least 10 times but then gave up ! I then tried to phone The Wrexham store to see if they had the particular model in stock another big mistake ! I got the number off your website, dialled and was told (recorded message) that the number had changed, and then was given the same number as I had just dialled”

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Posted 7 years ago

“Excellent home delivery”

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Posted 7 years ago

“The star products is a great idea to help me shop quickly and effectively. Great prices and friendly staff.”

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Posted 7 years ago

“Happy with bike”

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Posted 7 years ago

“there prices are good”

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Posted 7 years ago

“I bought vouchers for my son for Christmas. Always buy from Amazon, for lots of other things.. Always good prices, and quick delivery”

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Posted 7 years ago

“excellent customer service always happy to help and a very clean store”

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Posted 7 years ago

“The staff are always there willing to help you. They will happily direct you or even take you to the product you are looking for. Our most pleasantly memorable interactions with staff has been with Tesco checkout staff as well.”

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Posted 7 years ago

“Over a year ago I returned by hand a package of mobile phone and tablet to Brent Cross branch. Despite many phone calls to their customer service dept and many emails I just did not get my refund. They never refunded the payment. If their staff member is at fault what am I suppose to do. Even though you return items by hand to their store it simply gets lost and the staff member gets away with it and they expect me to loose my money and they keep the items as well.”

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Posted 7 years ago

“Dundas Street Edinburgh store have the best staff - great store to visit!”

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Posted 7 years ago

“by having a great variety of foods”

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Posted 7 years ago

“Served by a young lady called Lily at the Eston store. Very polite and lovely mannered, helpful and a lovely smile to make the end of my shopping trip worth it. If I could tip I would have.”

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Posted 7 years ago

“good website, with details about product. Competitive price. Reasonable delivery time”

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Posted 7 years ago

“They accepted a return of a toy bought as an Xmas present (child already had it) & allowed the money off our bill with no receipt.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews