Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered with short notice over the Christmas period but Tesco made sure my items were here before the big day”

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Posted 7 years ago

“happy staff always willing to help”

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Posted 7 years ago

“I ordered a late order for Christmas for my daughter and Tesco managed to deliver this on time despite the late ordering being my fault A +”

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Posted 7 years ago

“The order arrived on time as advised via text message and all items were as requested.”

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Posted 7 years ago

“Best and most reliable service I received my order just very next”

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Posted 7 years ago

“Complained about a cheap and nasty "luxury sherry trifle " and was refused a refund by some arrogant kid in customer service despite having proof of purchase. I hate being ripped off and being implied that I am lying. I had a guest for dinner and the rubbish Tesco Trifle embarrassed me. I like to look after my guests! My advice, Lidl equivalent product is far, far better at just over half the price!. Obviously the corrupted senior management accounting scandal has left its ugly scars. As far as I am covered, I will no longer shop at Tescos, buy my Diesel at Tescos or use them for anything else. Once bitten twice shy!”

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Posted 7 years ago

“Great customer service in store, especially in the pharmacy in Huntingdon.”

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Posted 7 years ago

“A nice person at the checkout.”

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Posted 7 years ago

“Had two deliveries over Christmas, 23rd and 31st December. On both occasions there were alot of items unavailable. I would have understood if they had been specifically Christmas items but they weren't, it was everyday staple items like bread rolls, eggs, Cathedral City cheese, semi skimmed milk. Had to go out shopping then to try and get these items from elsewhere. Totally defeats the point of home delivery. It is unacceptable for Tesco to run out of these staple items!!! You need to get your act together for next year. Think I will swop to another supermarket.”

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Posted 7 years ago

“Excellent service. Friendly staff. First class product delivered within set time frame. What more could you want.”

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Posted 7 years ago

“While I was waiting to be served by the member of staff near O2 Tesco express, I was told I was waiting in the wrong queue and a man jumped from no where and she served him. Behind me there was no one waiting. Guess I was Asian. Worst service ever I have noticed by Tesco.”

Tesco Direct 1 star review on 29th December 2017

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Posted 7 years ago

“Overall they offer good products at competitive prices but lately a lot more products have only a couple of days before their best before date or use by date is reached”

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Posted 7 years ago

“Tesco made every effort to deliver my shopping in extremely bad weather and should be commended for this as I am house bound. I rely on this service and am always very pleased with the wonderful friendly patient staff who deliver my shopping weekly. Well done all!!!”

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Posted 7 years ago

“Hight standard Excerlant customer service train table item was solid all pices there cheep little one lover it will remain a lolial customer”

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Posted 7 years ago

“Good deal on electrical goods with wide range available.”

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Posted 7 years ago

“Order placed 16.12 for delivery on 28.12 - on 27th delivery date has change for 19 of January!!! Jokers, - no email / phone call..”

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Posted 7 years ago

“Click and collect delivery within two days. Far much quicker than their estimated times. And the convenience of being able to collect from there local convenience stores.”

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Posted 7 years ago

“Having been bombarded with reminders to book my slot for Christmas, which I booked in the middle of the night for the 23rd December. Knowing how unreliable the home deliveries are I went to Aldi and Makro before hand to get things I knew may now be delivered. I had 15 items not delivered. That's not good enough, so be warned shoppers don't request a delivery too near the date you want it, you may be disappointed.”

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Posted 7 years ago

“Very cheap and good”

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Posted 7 years ago

“Goods available as needed”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews