Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“there prices are good”

Helpful Report

Posted 7 years ago

“I bought vouchers for my son for Christmas. Always buy from Amazon, for lots of other things.. Always good prices, and quick delivery”

Helpful Report

Posted 7 years ago

“excellent customer service always happy to help and a very clean store”

Helpful Report

Posted 7 years ago

“The staff are always there willing to help you. They will happily direct you or even take you to the product you are looking for. Our most pleasantly memorable interactions with staff has been with Tesco checkout staff as well.”

Helpful Report

Posted 7 years ago

“Over a year ago I returned by hand a package of mobile phone and tablet to Brent Cross branch. Despite many phone calls to their customer service dept and many emails I just did not get my refund. They never refunded the payment. If their staff member is at fault what am I suppose to do. Even though you return items by hand to their store it simply gets lost and the staff member gets away with it and they expect me to loose my money and they keep the items as well.”

Helpful Report

Posted 7 years ago

“Dundas Street Edinburgh store have the best staff - great store to visit!”

Helpful Report

Posted 7 years ago

“by having a great variety of foods”

Helpful Report

Posted 7 years ago

“Served by a young lady called Lily at the Eston store. Very polite and lovely mannered, helpful and a lovely smile to make the end of my shopping trip worth it. If I could tip I would have.”

Helpful Report

Posted 7 years ago

“good website, with details about product. Competitive price. Reasonable delivery time”

Helpful Report

Posted 7 years ago

“They accepted a return of a toy bought as an Xmas present (child already had it) & allowed the money off our bill with no receipt.”

Helpful Report

Posted 7 years ago

“Ordered with short notice over the Christmas period but Tesco made sure my items were here before the big day”

Helpful Report

Posted 7 years ago

“happy staff always willing to help”

Helpful Report

Posted 7 years ago

“I ordered a late order for Christmas for my daughter and Tesco managed to deliver this on time despite the late ordering being my fault A +”

Helpful Report

Posted 7 years ago

“The order arrived on time as advised via text message and all items were as requested.”

Helpful Report

Posted 7 years ago

“Best and most reliable service I received my order just very next”

Helpful Report

Posted 7 years ago

“Complained about a cheap and nasty "luxury sherry trifle " and was refused a refund by some arrogant kid in customer service despite having proof of purchase. I hate being ripped off and being implied that I am lying. I had a guest for dinner and the rubbish Tesco Trifle embarrassed me. I like to look after my guests! My advice, Lidl equivalent product is far, far better at just over half the price!. Obviously the corrupted senior management accounting scandal has left its ugly scars. As far as I am covered, I will no longer shop at Tescos, buy my Diesel at Tescos or use them for anything else. Once bitten twice shy!”

Helpful Report

Posted 7 years ago

“Great customer service in store, especially in the pharmacy in Huntingdon.”

Helpful Report

Posted 7 years ago

“A nice person at the checkout.”

Helpful Report

Posted 7 years ago

“Had two deliveries over Christmas, 23rd and 31st December. On both occasions there were alot of items unavailable. I would have understood if they had been specifically Christmas items but they weren't, it was everyday staple items like bread rolls, eggs, Cathedral City cheese, semi skimmed milk. Had to go out shopping then to try and get these items from elsewhere. Totally defeats the point of home delivery. It is unacceptable for Tesco to run out of these staple items!!! You need to get your act together for next year. Think I will swop to another supermarket.”

Helpful Report

Posted 7 years ago

“Excellent service. Friendly staff. First class product delivered within set time frame. What more could you want.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews