“I have never come across such systemic incompetence with any company. If I could give it no stars I would. They lost one of my items in transit and didn't tell me about it - in the meantime the relevant item had gone out of stock (again, they did not tell me about this). I wanted to return the other item (because it was meant to match the item that was lost); they told me to take it to the nearest Tesco superstore, at which point the superstore refused to take it (the item was a chest of drawers, taking it to the nearest Tesco was not a short or convenient trip when you live in London without a car). When I did manage to return the item, it took 3 phone calls to be refunded. I will never use Tescodirect again.”
“I thought I would try online shopping with Tesco just as a change from Asda and Sainsbury's. The first order was just under £70, so a small order. However, Tesco still managed to mess up and get half of it wrong. A few weeks later I thought I would give them another chance assuming the first time was an off day. This order was even smaller, just over £60. One of the products was an Olay cream as it was half price. I ordered and paid for the order the day before the offer expired, even taking a screenshot of the date and time. But Tesco decided to charge me double for the item which is the full price. I didn't even notice until a week after the order was delivered. When I called them I offered to send the proof I had that showed I purchased within the offer expiry date. But the customer service member of staff ignored this and arranged to have the small pot of cream collected at my expense. Neither my family nor I will be shopping at Tesco again”
“I tried to order a mobile phone on line , big mistake ! The site would not let me update my address from the one that I left 7 years ago, also would not update my card details, I tried at least 10 times but then gave up ! I then tried to phone The Wrexham store to see if they had the particular model in stock another big mistake ! I got the number off your website, dialled and was told (recorded message) that the number had changed, and then was given the same number as I had just dialled”
“The staff are always there willing to help you. They will happily direct you or even take you to the product you are looking for. Our most pleasantly memorable interactions with staff has been with Tesco checkout staff as well.”
