Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non delivery of goods, being lied too by there partner company DOMU. This is the second time they have let me down - just never deal with this third rate, poor quality, bad service and no real way of complaining company. Fortunately I paid by credit card and have told this company not to honour the payment. Hopefully if more people do this the card companies will think twice about dealing with them. Happy Xmas to all but TESCO, I hope there senior staff have a bad one.”

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Posted 8 years ago

“Good customer service online and local store, with fair prices.”

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Posted 8 years ago

“Efficient service, I was able to use my Tesco vouchers, which were all listed online, saving me the hassle of typing in all the online codes. Product was delivered very promptly.”

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Posted 8 years ago

“Community support, Claire Clement, has been so helpful organising provision of Oranges for out Christingle. Also last year, Karina at Ashford, lovely ladies and an asset to Tesco. Thank you so much”

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Posted 8 years ago

“Received email today stating that an order I was expecting today is out of stock! Out of stock and that took them 5 days to decide that! And decided that on delivery! Will never rely on them again!!!!”

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Posted 8 years ago

“JUST WHAT I WANTED FOR MY GRANDSONS”

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Posted 8 years ago

“One star is being generous I ordered a xmas present for my wife it was ment to be delivered today never turned up I rang Tesco customer helpline and they don't even no where it is or even weather or not it will be here by Christmas. Thanks a lot tesco for ruining Christmas.”

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Posted 8 years ago

“I can get everything there what i want so happy customer.”

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Posted 8 years ago

“Arrived on time. Carried all the heavy shopping into my kitchen and took back an item I had ordered by mistake. Great service.”

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Posted 8 years ago

“I ordered my Christmas tree from Tesco Direct recently using the Click and Collect service. I had it delivered to my local Tesco Express (something I didn't think I could do as it's a small shop) and it even arrived two days ahead of schedule. Couldn't be happier with the service and the tree, it looks fab!”

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Posted 8 years ago

“First time I have ever ordered from Tesco Direct and it's was brilliant. I ordered a product at 5.00 Sunday evening, Monday afternoon is was ready for collection at my local store. Would defintley be using Tesco Direct again”

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Posted 8 years ago

“They take customers for granted and a lot of the time I feel staff are unhappy. Special offers are impractical mist if the time”

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Posted 8 years ago

“When I forget to print out my receipt at the self-service till, the assistant manager quickly got me my receipt from another machine.”

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Posted 8 years ago

“Great customer service from all the staff.”

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Posted 8 years ago

“Tesco's online home delivery service... What a pile of sh*t! We have been using it for a while now and just about every time there is a problem, damaged goods, almost out of date items, alternative items! They have topped the icing on the cake now though!!!! My partners did a big shop earlier today and they gave a time slot between 6-10pm. After 10pm still nothing then she called them, sat waiting on the phone finally got through to be told that they could find the address!!! Wtf... They have delivered many times before without any issues, she left her mobile number! To be told next delivery slot is Thursday! Total joke!!! She asked for a refund as no goods have been delivered and they said " 3-5working days"... This is a joke for such a big company such as Tesco's..... I would definitely avoid them as they are useless and are quick enough to take your money but as for looking after the customer they couldn't give a flighing f*-k.....”

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Posted 8 years ago

“Very happy Ordered vonshef buffet warmer after the one ordered from amazon was too small and now want to charge me £13 to send it back. It cost £26 Tesco delivered next day way before time stated regular updates via tex and email Really happy with service Love tesco”

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Posted 8 years ago

“most of the staff are very helpful”

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Posted 8 years ago

“I have shopped at Tesco’s for years. However, I am now buying from other supermarkets more than ever before due to the high number of products Tesco stock which contain palm oil. I strongly believe only sustainable palm oil should be used due to the numerous environmental issues palm oil production leads to. I urge Tesco’s to develop a sustainable palm oil policy and to use alternative oils in their own brand products where sustainable palm oil cannot be sourced.”

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Posted 8 years ago

“Bought a coat with faulty zip. Happy to give exchange no problem.”

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Posted 8 years ago

“Fast delivery and everything needed online”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews