Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were extremely helpful without being overbearing, there were shoppers walking round with shopping lists looking lost but a member of staff soon offered to help and this was appreciated by the customer, after visiting other stores were it was a free for all this was a very pleasant surprise”

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Posted 8 years ago

“Easy to shop. Click and collect is free and convenient.”

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Posted 8 years ago

“The lady at the checkout came over to get me from the self-service queue saying she could help me with no wait.”

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Posted 8 years ago

“Extremely Helpfull and patient in setting up and providing information on our purchase of a new mobile phone. Being in our 60s it takes a little longer for modern technology to sink in...as I said extremely patient to our needs. Purchase made at tesco purley, Surrey.”

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Posted 8 years ago

“ebbwvale when lost my purse instore they above & beyond to help made a bad experience better 5 ★ all work store”

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Posted 8 years ago

“Non delivery of goods, being lied too by there partner company DOMU. This is the second time they have let me down - just never deal with this third rate, poor quality, bad service and no real way of complaining company. Fortunately I paid by credit card and have told this company not to honour the payment. Hopefully if more people do this the card companies will think twice about dealing with them. Happy Xmas to all but TESCO, I hope there senior staff have a bad one.”

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Posted 8 years ago

“Good customer service online and local store, with fair prices.”

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Posted 8 years ago

“Efficient service, I was able to use my Tesco vouchers, which were all listed online, saving me the hassle of typing in all the online codes. Product was delivered very promptly.”

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Posted 8 years ago

“Community support, Claire Clement, has been so helpful organising provision of Oranges for out Christingle. Also last year, Karina at Ashford, lovely ladies and an asset to Tesco. Thank you so much”

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Posted 8 years ago

“Received email today stating that an order I was expecting today is out of stock! Out of stock and that took them 5 days to decide that! And decided that on delivery! Will never rely on them again!!!!”

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Posted 8 years ago

“JUST WHAT I WANTED FOR MY GRANDSONS”

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Posted 8 years ago

“One star is being generous I ordered a xmas present for my wife it was ment to be delivered today never turned up I rang Tesco customer helpline and they don't even no where it is or even weather or not it will be here by Christmas. Thanks a lot tesco for ruining Christmas.”

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Posted 8 years ago

“I can get everything there what i want so happy customer.”

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Posted 8 years ago

“Arrived on time. Carried all the heavy shopping into my kitchen and took back an item I had ordered by mistake. Great service.”

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Posted 8 years ago

“I ordered my Christmas tree from Tesco Direct recently using the Click and Collect service. I had it delivered to my local Tesco Express (something I didn't think I could do as it's a small shop) and it even arrived two days ahead of schedule. Couldn't be happier with the service and the tree, it looks fab!”

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Posted 8 years ago

“First time I have ever ordered from Tesco Direct and it's was brilliant. I ordered a product at 5.00 Sunday evening, Monday afternoon is was ready for collection at my local store. Would defintley be using Tesco Direct again”

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Posted 8 years ago

“They take customers for granted and a lot of the time I feel staff are unhappy. Special offers are impractical mist if the time”

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Posted 8 years ago

“When I forget to print out my receipt at the self-service till, the assistant manager quickly got me my receipt from another machine.”

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Posted 8 years ago

“Great customer service from all the staff.”

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Posted 8 years ago

“Tesco's online home delivery service... What a pile of sh*t! We have been using it for a while now and just about every time there is a problem, damaged goods, almost out of date items, alternative items! They have topped the icing on the cake now though!!!! My partners did a big shop earlier today and they gave a time slot between 6-10pm. After 10pm still nothing then she called them, sat waiting on the phone finally got through to be told that they could find the address!!! Wtf... They have delivered many times before without any issues, she left her mobile number! To be told next delivery slot is Thursday! Total joke!!! She asked for a refund as no goods have been delivered and they said " 3-5working days"... This is a joke for such a big company such as Tesco's..... I would definitely avoid them as they are useless and are quick enough to take your money but as for looking after the customer they couldn't give a flighing f*-k.....”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews