“Received email today stating that an order I was expecting today is out of stock! Out of stock and that took them 5 days to decide that! And decided that on delivery! Will never rely on them again!!!!”
“One star is being generous I ordered a xmas present for my wife it was ment to be delivered today never turned up I rang Tesco customer helpline and they don't even no where it is or even weather or not it will be here by Christmas. Thanks a lot tesco for ruining Christmas.”
“I ordered my Christmas tree from Tesco Direct recently using the Click and Collect service. I had it delivered to my local Tesco Express (something I didn't think I could do as it's a small shop) and it even arrived two days ahead of schedule. Couldn't be happier with the service and the tree, it looks fab!”
“First time I have ever ordered from Tesco Direct and it's was brilliant. I ordered a product at 5.00 Sunday evening, Monday afternoon is was ready for collection at my local store. Would defintley be using Tesco Direct again”
“Tesco's online home delivery service...
What a pile of sh*t!
We have been using it for a while now and just about every time there is a problem, damaged goods, almost out of date items, alternative items!
They have topped the icing on the cake now though!!!!
My partners did a big shop earlier today and they gave a time slot between 6-10pm. After 10pm still nothing then she called them, sat waiting on the phone finally got through to be told that they could find the address!!! Wtf...
They have delivered many times before without any issues, she left her mobile number!
To be told next delivery slot is Thursday!
Total joke!!!
She asked for a refund as no goods have been delivered and they said " 3-5working days"...
This is a joke for such a big company such as Tesco's.....
I would definitely avoid them as they are useless and are quick enough to take your money but as for looking after the customer they couldn't give a flighing f*-k.....”
“Very happy
Ordered vonshef buffet warmer after the one ordered from amazon was too small and now want to charge me £13 to send it back. It cost £26
Tesco delivered next day way before time stated regular updates via tex and email
Really happy with service
Love tesco”
“I have shopped at Tesco’s for years. However, I am now buying from other supermarkets more than ever before due to the high number of products Tesco stock which contain palm oil. I strongly believe only sustainable palm oil should be used due to the numerous environmental issues palm oil production leads to. I urge Tesco’s to develop a sustainable palm oil policy and to use alternative oils in their own brand products where sustainable palm oil cannot be sourced.”
“At the checkout, the price for an item that I was buying showed as greater than than advertised on the shelf. I pointed this out to the checkout operator who responded by saying "what do you expect me to do about it?" I asked her to have the price checked and she said she couldn't as there as there was no one to do this. I pointed out 2 people walking by (wearing Tesco name badges) and she said they didn't work there. She eventually did call someone who checked and it was sold to me at the price advertised on the shelf.”
“I placed an order for a sofa in October. I was provided with a delivery date in December, so I took a days annual leave, emptied the lounge, took the old sofa to the top and they didn’t turn up. I received an apology to say it was going to be the next day. Again I took another days annual leave and they didn’t turn up. I received another apology saying they’d received information that the sofa wasn’t even at the local depot and they didn’t know when delivery was going to be.
I was so disappointed I told them to cancel it.
I then didn’t receive my full refund for another 2wks later.
I contacted the CEO to voice my complaint and received a bog standard ‘sorry’ letter from Melanie Watts with no offer of compensation or good will gesture, despite the knowledge that we were left with an empty lounge over the festive period (with grandparents coming to visit and nowhere to sit but the floor)! However, she did wish me a Merry Christmas.”
