Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're spiced rum is delicious and gives other spiced rums a good run for their money. £10 a bottle, absolute bargain. All be ready purchasing before Christmas.”

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Posted 8 years ago

“Friendly and helpful staff :)”

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Posted 8 years ago

“i bought online and picked up from shop i was disapointed that if i had bought them in store i would have got a £10 voucher for spending over£50 as i spent a lot more than £50 online and only got £5voucher i dont think it is fair as some of the products i purchesed they dont sell in store”

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Posted 8 years ago

“goods arrived on time. secure packaging. goods exactly as described on website”

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Posted 8 years ago

“deliver when I need it always on time”

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Posted 8 years ago

“Customer service”

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Posted 8 years ago

“This is the first time I've reviewed a supermarket for service. This Tesco branch seems to be making an extra effort in customer service. In the last two visits I had an issue each time. On one visit the shelf was missing my favourite conditioner (it was on offer so I expected it was sold-out), I asked at customer services anyway, and the nice young man checked stock levels on his phone! He said there were 4 bottles in the back and he called through to get them brought through. There was no answer. A colleague told him they were unloading a delivery. He immediatley said he would go himself, find the 4 bottles and I would find them on the shelf in the next few minutes, they did. On another day I missed the small print on the 25% off wine offer. I had assumed it was like the one at Sainsbury's and covered all wine, but it excluded wine priced below £4.35. I like Tesco white wine and had bought 6 @ £4.15... obviously not getting the 25% off. The check-out operator was extremely helpful, saying that I wasn't the only one to miss the small print and pointed me at the customer service desk to get a refund. This assistant was also very helpful, getting me a refund, explaining the price limit and recommending a slightly more expensive wine. In the event I bought six £6 bottles, getting them for £4.50 each. The wine was superb (much better than my original choice) and for little more. In sainsbury's (Shirley not Clitheroe) in a similar confusion over offer details (this was on kit-kat bars; it seems 4-finger bars and kit-kat chunky were completely different categories of product!) I was made to feel like an idiot and a fraud. In Clitheroe Tesco's I was treated exactly as I expect, a valued customer who needed help. Well done Clitheroe Tesco's, less well done to Tesco who could have avoided the problem by matching Sainsbury and giving 25% off all wine.”

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Posted 8 years ago

“Been a Tesco credit card customer for many, many years and my latest c Reddit card expired yesterday and have not received a replacement. Now it is so near Christmas I have to wait 7 to 10 days for a replacement. I am so angry about the lack of organisation and care towards loyal customers, I am gone, just applied for an M&S credit card. Shame on You Tesco”

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Posted 8 years ago

“Are Tesco in upperboat is more like are local shop, we go up for fresh bread, milk ect. We often go with are grandchild and the girls there are really good with her she is only 20 months and loves to wave to them. Some of the staff often say hello as we go by, some always take the time to talk to us, expecially George he always has the time although he is wizing by. Sometime tesco gets a bad press but it's the staff that makes a good business maybe tesco head office will remember that the next time they make people redundant.”

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Posted 8 years ago

“staff well manned and service with a smile makes a big difference to all”

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Posted 8 years ago

“APPALLING after a long day of frankly doing nothing, I went down to my student canteen because honestly, laziness can be hard work. Only to find out they had no carrot cake for pudding, so I thought its okay ill pop to TESCO EXPRESS TO GET SOME. looking back I see the naivety in my request but honestly, since those 2 hours have past iv grown and come to realise that not all the world is rainbows and butterflies and not all Tescos HAVE CARROT CAKE. I would just like you to know that you've not just let yourself and me down but you've let the whole country down.”

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Posted 8 years ago

“Ordered a drone for grandson's Christmas present. Tesco gave a collect time of after 3 pm two days after placing order. On the second day they emailed that item was 'on it's way' and would be ready for collection some time the next day and they would send a text when it was available for collection. We are now almost into day FOUR and still no notification from TESCO. Looks like the two day delivery is only an AFTER two days delivery. Very, very poor service, well below expectations. Shall not be using this poor outfit again soon.”

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Posted 8 years ago

“Good service.”

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Posted 8 years ago

“I bought an oil filled radiator - it leaked. I asked for a replacement - it was faulty. I asked for it to be collected and waited 7am to 7pm no on came. Next morning I waited around for 6 hours - no one came, no one phoned. I took it back to a store.”

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Posted 8 years ago

“The item I wanted was the cheapest with Tesco and also free click and collect.”

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Posted 8 years ago

“Very helpful staff very quick to get in and out”

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Posted 8 years ago

“Excellent saff”

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Posted 8 years ago

“Tesco sent my details to debt collector saying that i haven't paid my petrol when i paid”

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Posted 8 years ago

“Great price on a box set DVD I required and prompt click and collect makes thing so much easier sometimes...”

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Posted 8 years ago

“Went to bury st Edmunds Suffolk to pick up click and collect waited ages then a rude customer assistant said couldn't find parcel so come back another day even thou I had a text to say it was in store. Not helpful assistant at all and really couldn't be bothered.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews