Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“APPALLING after a long day of frankly doing nothing, I went down to my student canteen because honestly, laziness can be hard work. Only to find out they had no carrot cake for pudding, so I thought its okay ill pop to TESCO EXPRESS TO GET SOME. looking back I see the naivety in my request but honestly, since those 2 hours have past iv grown and come to realise that not all the world is rainbows and butterflies and not all Tescos HAVE CARROT CAKE. I would just like you to know that you've not just let yourself and me down but you've let the whole country down.”

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Posted 7 years ago

“Ordered a drone for grandson's Christmas present. Tesco gave a collect time of after 3 pm two days after placing order. On the second day they emailed that item was 'on it's way' and would be ready for collection some time the next day and they would send a text when it was available for collection. We are now almost into day FOUR and still no notification from TESCO. Looks like the two day delivery is only an AFTER two days delivery. Very, very poor service, well below expectations. Shall not be using this poor outfit again soon.”

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Posted 7 years ago

“Good service.”

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Posted 7 years ago

“I bought an oil filled radiator - it leaked. I asked for a replacement - it was faulty. I asked for it to be collected and waited 7am to 7pm no on came. Next morning I waited around for 6 hours - no one came, no one phoned. I took it back to a store.”

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Posted 7 years ago

“The item I wanted was the cheapest with Tesco and also free click and collect.”

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Posted 7 years ago

“Very helpful staff very quick to get in and out”

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Posted 7 years ago

“Excellent saff”

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Posted 7 years ago

“Tesco sent my details to debt collector saying that i haven't paid my petrol when i paid”

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Posted 7 years ago

“Great price on a box set DVD I required and prompt click and collect makes thing so much easier sometimes...”

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Posted 7 years ago

“Went to bury st Edmunds Suffolk to pick up click and collect waited ages then a rude customer assistant said couldn't find parcel so come back another day even thou I had a text to say it was in store. Not helpful assistant at all and really couldn't be bothered.”

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Posted 7 years ago

“Bought soup mix vegetables came home it was bad. Contacted head office refused to refund 1.05. £ A Richard said he is a manager and argued with me over the phone for 20 minutes. Was he lying?”

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Posted 7 years ago

“The product I bought on Black Friday, was a good price and was delivered early”

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Posted 7 years ago

“Yesterday I went shopping in Tesco new oscott afterwards I returned to the car only to see one of the workers standing there with his hands down his pants messing with himself while he was talking to someone and my husband said yeah and I bet he don't wash his hands the thing is he knew we were looking and carried on. What is wrong with some people?”

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Posted 7 years ago

“I ordered a Candy fridge/freezer from Tesco Direct. Delivered exactly when they said it would be. However fridge was faulty on delivery. Tesco were brilliant, the same could not be said for Candy ( which is also Hoover ). When I reported the fault the young guy at Tesco could not be more helpful, he even rang me back as promised because Candy left him hanging on their service line for so long. They even cut him off whilst still waiting to report my fault. He told me he had sent them an e mail. It is now sorted despite lousy Candy service. I chose a repair although Tesco offered me an instant replacement.”

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Posted 7 years ago

“My first experience of using this ordering method and I can honestly say I was amazed at how easily it all was. Both items I ordered were sent to local store and I am able to collect within a few days. Great Service. No negative comments at all. I would definitely use this ordering method from Tesco again.”

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Posted 7 years ago

“There's always a bargain to get when I come here”

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Posted 7 years ago

“I have buy E pro kit electronic cigarette but they didn't have atomizers for replacement.”

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Posted 7 years ago

“Delivered all we ordered in good condition and at the time stated. Managed NOT to drive over the lawn!”

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Posted 7 years ago

“I couldn't find what I was looking for. I located a staff member easily who stopped stacking shelves and found the product for me. They were cheerful and happy to help.”

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Posted 7 years ago

“Good choice of fridge freezer and arrived the next day on free delivery”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews