“It was all going really well I was delighted that I was saving time on what seemed to be a efficient service. Until the recent online order that never turned up. Kids to feed, two days later I'm still waiting for my shopping!!!! Disappointing...”
“Freezer ordered via Tesco. Delivery day advised by outsourced company DPD; daughter accordingly took day off work. Freezer didn't arrive. Tried to contact Tesco but only guaranteed to reply in 48 hours, not much use. Eventually made contact via Twitter DMs - Tesco very apologetic but, astonishingly, DPD wouldn't accede to Tesco's requests to subsequently deliver at convenient time. At one point they told Tesco they'd lost the freezer. Given that they made a big mistake in the first instance DPD have made no apology and have been entirely inflexible. If I was the depot manager I'd be so embarrassed that I would have put it in my car and delivered myself. Astonishing lack of customer service. What is even more astonishing is that Tesco seem to have no control over their service provider. Also get the impression that there is little management or continuity within Tesco customer services as I couldn't get the case escalated or anyone to take sole ownership. Almost two very frustrating and time consuming weeks later I've had to cancel order and get refund.”
“St Helens Linkway store - cafe. Next in the queue to be served when smart looking bloke who was staff member " Rob since 2010" went to the head of the queue and got served. I said there was a queue and he replied with he didn't know whether I wanted food. I said he should have asked. No apology just ignored me. Disgraceful manners from a staff member.”
“I am a frequent customer of the Hove Denmark Villas store and have felt very disappointed and let down by the service and stock availability recently. On three separate occasions I have told there was no bread, no meal for two deal, no wine offer, etc. due to lack of stock. When I asked why no one could tell me but assured me there was a delivery in the offing but didn't know when. Also on numerous occasions the staff are seen to be blocking the isles with the restocking trolley (perhaps unavoidably) but again chatting and grouping together which made passing very difficult with a trolley.
I may add I am a loyal customer of Tesco and have been for many years but I was under the impression the smaller stores filled the void to the superstores and should have the essential items always.
Richard Potts richardmpotts@gmail.com”
“Needed specific items from Tesco that I wasn't able to get in another supermarket. While in the store, I was unable to find one certain item. An employee was excellent and directed me straight to the item I was trying to find. All in all, excellent customer service from this employee.”
“Brought a phillips ladyshave for my partner a few months later it over heated and the side blew out. Did try to take it back to store but they had just stopped selling the product
They said to call up the cuter service team was rude and didn't want to help this happened a number of times in the end I gave up trying..
So much for trying to help out there customers and doing the best to help had the phone out down once and both other times they both seem to be havin a bad day sounded grumpy and there was no professional customers service offered...”
“i bought a mobile phone car charger. but it was the wrong one for my phone as it only charged at 1 amp instead of 2 amps. i brought it back and they refunded my money. no quibble. that's why I keep shopping there.”
“Tesco would not sell me a picture frame because the barcode was not found. I suggested that they charge me a fair price and sell it to me as i liked the frame and i had just spent £220 at their store. Their excuse that 'it may be dangerous and subject to recall' was ridiculous (its a picture frame remember!). Anyway their intractable attitude and belligerence left me heading for the exit, minus my shopping. Another customer lost tesco”
“They're spiced rum is delicious and gives other spiced rums a good run for their money. £10 a bottle, absolute bargain. All be ready purchasing before Christmas.”
“i bought online and picked up from shop i was disapointed that if i had bought them in store i would have got a £10 voucher for spending over£50 as i spent a lot more than £50 online and only got £5voucher i dont think it is fair as some of the products i purchesed they dont sell in store”
