Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service helped me with my returns even went to see if they had an replacement.”

Helpful Report

Posted 7 years ago

“I arrived at the Uttoxeter superstore 8am today to collect an item I’d purchased from Tesco Direct. I headed for the Customer Service desk, which has been in the same place for years, only to find it had moved. The trouble was, none of the staff I asked knew where it was now located. Finally, I discovered that it was now a part of the tobacco kiosk. This was manned by one member of staff who was obviously serving tobacco, scratch cards, etc and a queue was forming. When it was my turn, the member of staff paged customer services. As the customer service staff appeared, a Tesco supervisor stopped her and gave her a task unconnected to my order, I then had to wait a further 10 minutes before my order was finally retrieved, It was apparent that there was a complete lack of management in the store. Why not place a notice to say where the (so called) customer service desk is now situated? And why give just one member of the tobacco kiosk staff all the additional responsibility with no back-up? Please train your employees so that they can answer customer questions. Finally, train your supervisory staff to understand the meaning of customer service. I left feeling utterly frustrated and vowing never again to use Tesco Direct.”

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Posted 7 years ago

“Brian has just delivered our order. If there were more people in the world like him,then,we would all be a little happier. He is a credit to Tesco.”

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Posted 7 years ago

“Quick efficient click and collect. Both times earlier than stated. Goods as described.”

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Posted 7 years ago

“Bought a sofa 4 years ago and it was damaged on delivery, and a fabric fault. Then on the day of London Islamic bombings, I said politely to the Islamic chap at the checkout as everyone was speaking about it. When I said the words why can’t everyone live in peace. The checkout operator got very angry kicked off and refused to serve me, called his supervisor and asked me to leave. Tesco’s was once a great store but after the head office did nothing and refused to fix or change my sofa. They are rubbish”

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Posted 7 years ago

“All daily items u can buy”

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Posted 7 years ago

“24 hours open, good prices and no quibble returns. Also good customer service.”

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Posted 7 years ago

“the staff are so happy all the time and that's hard to do in todays climate”

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Posted 7 years ago

“Excellent value for money”

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Posted 7 years ago

“Tesco make me happy every time I shop in their store or shop online. I consider Tesco to be a very high quality of service and products across their store. Excellent value and very polite and helpful staff. A very satisfied customer.”

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Posted 7 years ago

“I was given a 10p off fuel voucher, made the fuel purchase before the date of the end of the voucher expiry date but as the purchase was pay at the pump and could not be redeemed at the pump (how daft is that) I had to present it in store to customer services but could not get in before the expiry date of the voucher but had the reciept of proof of purchase before the expiry date. I was told by an initially disinterested then surly Tescos employee that as it was being presented after the expiry date despite proof of purchase before that date that it would not be honoured. When I politely expressed my view that this was not reasonable I was told my opinion did not matter. Thanks alot Tescos”

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Posted 7 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 7 years ago

“I went to Tesco to collect my click and collect order and when i turned up they said it wasnt ready and to come back some other time without any other information”

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Posted 7 years ago

“Excellent service keeping us up to date on delivery”

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Posted 7 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 7 years ago

“Easy to buy and collect from local store. No postage fees.”

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Posted 7 years ago

“Fabulous toys, arrived the day after I ordered them. As always I'm very happy with my purchase and the service from the Tesco Direct team. Many thanks to them and I would highly recommend!”

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Posted 7 years ago

“Always fantastic service, items and delivery. Very happy”

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Posted 7 years ago

“great website easy to use and great value for money”

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Posted 7 years ago

“Test”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews