“When i first moved to kingsthorp had to get 2 buses there and 2 back, but sooner do that than go to the local Asda. Had more than one bad experience, there, especially if you take something back. Tesco though, cant apologise enough and will do all they can to put it right.. They excelled themselves the other week, did some shopping paid, then left trolley outside toilets, came back out went to car, loaded shopping and went home, it wasnt until later i realised, whole bag of shopping missing. Thats it gone. Anyway the next time i went to Tesco told customers services, my own fault, but maybe its on video so it doesnt happen to somone else. They said thanks and would have a look. just about to walk away and the young lady says, i dont suppose you can remember what was in the bag, funnily enough i could, it was all meat products, still got the receipt. Go and get it again, then come back here. I said again, it was my own silly fault. Thats ok. So went and got it again. 20 odd £s of shopping all replaced.. Its a nice bright, clean store, the staff are lovely nothing is to much trouble, and if you do a virtual shop with branded products, they are the cheapest. Oh and whoever thought up the shop and scan deserves a medal. thats brilliant, so quick and easy. One more thing, used to live Top Valley Nottingham and always shopped at Tesco, if i visit family always call in to get a few bits. The staff there also are a credit to Tesco.”
“I bought 3 toy items on the 3 for 2 promotion. One of the items was for my nephews Christmas present but I found out he already had this gift. I went online and bought another toy for a similar price. I then presumed that I could refund the newer item and exchange that for the duplicated gift. The store advised I would need to get the refund online. I contacted customer services and was advised that as I had got the duplicated gift as the free item, if I returned this item I would not get a refund. I advised that I didn't want to refund I just wanted to exchange for the other item I had bought online. I spoke to a Manager and he said the same thing. So lesson learnt I will not buy any online products from Tesco again as it appears that their refund policy is not as easy as it states on the website.”
“This was my first experience of Tesco delivery service. The experience went swimmingly until I found they had sent the wrong white wine. I telephoned customer services and was told in no uncertain terms that I had ordered what I had received and if I wanted to change it I could carry it to my local store and deal with it. The attitude of this man was so brusque, unhelpful and totally without sympathy it was breathtaking. The only reason I used the 'service' was because I had just had surgery and couldn't carry heavy goods! Ocado, or Sainsbury next time”
“The staff went out of their way to ensure I received the equivalent of their Black Friday deal after their local store ran out of the stock. The staff at Tesco Dumfries were excellent.”
“Tesco cashmere is the best I have been able to find in terms of style, fit, value for money and softness of fibre. Jumpers are nice and long in arms and body.”
“Came in to tesco at ashby this afternoon. Best shopping experience I have had in a supermarket. The lady elf was so funny, she had hand puppets with her and engaged with my daughters in a very clever way. The lady was so good, my girls were still talking about it with their friends.Hope she is back again before Christmas.Well done tesco...... You have made our Christmas.”
