Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff went out of their way to ensure I received the equivalent of their Black Friday deal after their local store ran out of the stock. The staff at Tesco Dumfries were excellent.”

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Posted 8 years ago

“Great price for Karcher power washer, couldn't find it cheaper anywhere else. Product delivered to local store making pick up really convenient.”

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Posted 8 years ago

“Tesco cashmere is the best I have been able to find in terms of style, fit, value for money and softness of fibre. Jumpers are nice and long in arms and body.”

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Posted 8 years ago

“Came in to tesco at ashby this afternoon. Best shopping experience I have had in a supermarket. The lady elf was so funny, she had hand puppets with her and engaged with my daughters in a very clever way. The lady was so good, my girls were still talking about it with their friends.Hope she is back again before Christmas.Well done tesco...... You have made our Christmas.”

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Posted 8 years ago

“Tesco is a good convenience place to shop with”

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Posted 8 years ago

“Great click and collect service great products fast delivery”

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Posted 8 years ago

“It was all going really well I was delighted that I was saving time on what seemed to be a efficient service. Until the recent online order that never turned up. Kids to feed, two days later I'm still waiting for my shopping!!!! Disappointing...”

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Posted 8 years ago

“Great choice”

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Posted 8 years ago

“The website is very good, easy to view clothes and order. The delivery was very quick and an option to pick up from the store near you the next day!”

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Posted 8 years ago

“Freezer ordered via Tesco. Delivery day advised by outsourced company DPD; daughter accordingly took day off work. Freezer didn't arrive. Tried to contact Tesco but only guaranteed to reply in 48 hours, not much use. Eventually made contact via Twitter DMs - Tesco very apologetic but, astonishingly, DPD wouldn't accede to Tesco's requests to subsequently deliver at convenient time. At one point they told Tesco they'd lost the freezer. Given that they made a big mistake in the first instance DPD have made no apology and have been entirely inflexible. If I was the depot manager I'd be so embarrassed that I would have put it in my car and delivered myself. Astonishing lack of customer service. What is even more astonishing is that Tesco seem to have no control over their service provider. Also get the impression that there is little management or continuity within Tesco customer services as I couldn't get the case escalated or anyone to take sole ownership. Almost two very frustrating and time consuming weeks later I've had to cancel order and get refund.”

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Posted 8 years ago

“Fantastic Service and great products. Thank you very much”

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Posted 8 years ago

“St Helens Linkway store - cafe. Next in the queue to be served when smart looking bloke who was staff member " Rob since 2010" went to the head of the queue and got served. I said there was a queue and he replied with he didn't know whether I wanted food. I said he should have asked. No apology just ignored me. Disgraceful manners from a staff member.”

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Posted 8 years ago

“I am a frequent customer of the Hove Denmark Villas store and have felt very disappointed and let down by the service and stock availability recently. On three separate occasions I have told there was no bread, no meal for two deal, no wine offer, etc. due to lack of stock. When I asked why no one could tell me but assured me there was a delivery in the offing but didn't know when. Also on numerous occasions the staff are seen to be blocking the isles with the restocking trolley (perhaps unavoidably) but again chatting and grouping together which made passing very difficult with a trolley. I may add I am a loyal customer of Tesco and have been for many years but I was under the impression the smaller stores filled the void to the superstores and should have the essential items always. Richard Potts richardmpotts@gmail.com”

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Posted 8 years ago

“Getting accepted for the loan”

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Posted 8 years ago

“Needed specific items from Tesco that I wasn't able to get in another supermarket. While in the store, I was unable to find one certain item. An employee was excellent and directed me straight to the item I was trying to find. All in all, excellent customer service from this employee.”

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Posted 8 years ago

“Brought a phillips ladyshave for my partner a few months later it over heated and the side blew out. Did try to take it back to store but they had just stopped selling the product They said to call up the cuter service team was rude and didn't want to help this happened a number of times in the end I gave up trying.. So much for trying to help out there customers and doing the best to help had the phone out down once and both other times they both seem to be havin a bad day sounded grumpy and there was no professional customers service offered...”

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Posted 8 years ago

“i bought a mobile phone car charger. but it was the wrong one for my phone as it only charged at 1 amp instead of 2 amps. i brought it back and they refunded my money. no quibble. that's why I keep shopping there.”

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Posted 8 years ago

“Terrible customer service at customer services desk today at Highams Park store”

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Posted 8 years ago

“Tesco would not sell me a picture frame because the barcode was not found. I suggested that they charge me a fair price and sell it to me as i liked the frame and i had just spent £220 at their store. Their excuse that 'it may be dangerous and subject to recall' was ridiculous (its a picture frame remember!). Anyway their intractable attitude and belligerence left me heading for the exit, minus my shopping. Another customer lost tesco”

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Posted 8 years ago

“Excellent customer service and product range. F&F very competitive prices”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews