Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

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Tesco Direct 1 star review on 11th February 2025

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Tesco Direct 1 star review on 2nd May 2024

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Tesco Direct 1 star review on 26th April 2024

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Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All daily items u can buy”

Helpful Report

Posted 8 years ago

“24 hours open, good prices and no quibble returns. Also good customer service.”

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Posted 8 years ago

“the staff are so happy all the time and that's hard to do in todays climate”

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Posted 8 years ago

“Excellent value for money”

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Posted 8 years ago

“Tesco make me happy every time I shop in their store or shop online. I consider Tesco to be a very high quality of service and products across their store. Excellent value and very polite and helpful staff. A very satisfied customer.”

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Posted 8 years ago

“I was given a 10p off fuel voucher, made the fuel purchase before the date of the end of the voucher expiry date but as the purchase was pay at the pump and could not be redeemed at the pump (how daft is that) I had to present it in store to customer services but could not get in before the expiry date of the voucher but had the reciept of proof of purchase before the expiry date. I was told by an initially disinterested then surly Tescos employee that as it was being presented after the expiry date despite proof of purchase before that date that it would not be honoured. When I politely expressed my view that this was not reasonable I was told my opinion did not matter. Thanks alot Tescos”

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Posted 8 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 8 years ago

“I went to Tesco to collect my click and collect order and when i turned up they said it wasnt ready and to come back some other time without any other information”

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Posted 8 years ago

“Excellent service keeping us up to date on delivery”

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Posted 8 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 8 years ago

“Easy to buy and collect from local store. No postage fees.”

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Posted 8 years ago

“Fabulous toys, arrived the day after I ordered them. As always I'm very happy with my purchase and the service from the Tesco Direct team. Many thanks to them and I would highly recommend!”

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Posted 8 years ago

“Always fantastic service, items and delivery. Very happy”

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Posted 8 years ago

“great website easy to use and great value for money”

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Posted 8 years ago

“Test”

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Posted 8 years ago

“Found everything that we required and do not have to queue at checkout”

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Posted 8 years ago

“Ordering, making changes and selecting item was pretty straightforward. My only complaint Is that you have to order and pay for groceries placed separately to buying itms from Tesco direct - does not make sense to me.”

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Posted 8 years ago

“It's not about food or customer service simply parking after 15 minutes I'm still stuck in bursledon car park and the area is getting busier and busier but the car park does not get up dated to everyone DO NOT and I repeat DO NOT shop at weekend it's horrendous to get out”

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Posted 8 years ago

“Dealt with an issue I had”

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Posted 8 years ago

“The product is good”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews