“My first experience of using this ordering method and I can honestly say I was amazed at how easily it all was. Both items I ordered were sent to local store and I am able to collect within a few days. Great Service. No negative comments at all. I would definitely use this ordering method from Tesco again.”
“I couldn't find what I was looking for. I located a staff member easily who stopped stacking shelves and found the product for me. They were cheerful and happy to help.”
“I arrived at the Uttoxeter superstore 8am today to collect an item I’d purchased from Tesco Direct. I headed for the Customer Service desk, which has been in the same place for years, only to find it had moved. The trouble was, none of the staff I asked knew where it was now located. Finally, I discovered that it was now a part of the tobacco kiosk. This was manned by one member of staff who was obviously serving tobacco, scratch cards, etc and a queue was forming. When it was my turn, the member of staff paged customer services. As the customer service staff appeared, a Tesco supervisor stopped her and gave her a task unconnected to my order, I then had to wait a further 10 minutes before my order was finally retrieved,
It was apparent that there was a complete lack of management in the store. Why not place a notice to say where the (so called) customer service desk is now situated? And why give just one member of the tobacco kiosk staff all the additional responsibility with no back-up? Please train your employees so that they can answer customer questions. Finally, train your supervisory staff to understand the meaning of customer service. I left feeling utterly frustrated and vowing never again to use Tesco Direct.”
“Bought a sofa 4 years ago and it was damaged on delivery, and a fabric fault. Then on the day of London Islamic bombings, I said politely to the Islamic chap at the checkout as everyone was speaking about it. When I said the words why can’t everyone live in peace. The checkout operator got very angry kicked off and refused to serve me, called his supervisor and asked me to leave. Tesco’s was once a great store but after the head office did nothing and refused to fix or change my sofa. They are rubbish”
“Tesco make me happy every time I shop in their store or shop online. I consider Tesco to be a very high quality of service and products across their store. Excellent value and very polite and helpful staff. A very satisfied customer.”
“I was given a 10p off fuel voucher, made the fuel purchase before the date of the end of the voucher expiry date but as the purchase was pay at the pump and could not be redeemed at the pump (how daft is that) I had to present it in store to customer services but could not get in before the expiry date of the voucher but had the reciept of proof of purchase before the expiry date. I was told by an initially disinterested then surly Tescos employee that as it was being presented after the expiry date despite proof of purchase before that date that it would not be honoured. When I politely expressed my view that this was not reasonable I was told my opinion did not matter. Thanks alot Tescos”
“I went to Tesco to collect my click and collect order and when i turned up they said it wasnt ready and to come back some other time without any other information”
