Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am in process of changing my pet insurance..narrowed it down to Legal and general or tesco.......Legal and General closed on a Sunday so I thought ok Tesco have it...2 hours later STILL NO CALL BACK”

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Posted 8 years ago

“Ordered online and got a great bargain on lego ready for Christmas. Emails to update when it arrived and the staff member in branch was extremely helpful got rid of the box for me and gave me something to carry it home in.”

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Posted 8 years ago

“Brought a red microwave oven love it looks very smart it works fine”

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Posted 8 years ago

“I tried ordering a chest freezer online , unfortunately could not get past the login page , i then rang the helpline only to be told to visit one of its stores , what is the point of having an online shopping website, if you tell potential customers to visit one of its stores , have not had this problem when shopping on other sites and certainly never had such a negative conversation on a helpline, that is the point of a helpline, to help , a very poor experience unfortunately, if someone would like to contact me about this please do as your product and pricing was spot on , many thanks Steve”

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Posted 8 years ago

“Shockingly bad delivery experience. Bought a shed. Picked and paid for delivery. First date came and went. No contact. Told by Tesco helpline that courier advised that it was too late to put it on the vehicle. Picked a second date. This time told that in fact the shed was broken and couldn't be delivered. Simply lies. No third date accepted - order cancelled. Tesco Direct let down badly as are customers by dreadfully bad courier company.”

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Posted 8 years ago

“They will make me happy if they stop making products smaller and still putting prices up! Pickets now get stuck in my toaster. They are certainly not even nice anymore.”

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Posted 8 years ago

“The quickest of responses with an excellent support & supply.”

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Posted 8 years ago

“Got my order correct and good delivery”

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Posted 8 years ago

“Friendly staff , helpful”

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Posted 8 years ago

“good choice and no queue at the till”

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Posted 8 years ago

“good reductions”

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Posted 8 years ago

“Good offers in store. Friendly staff in Bewdley store. Well stocked.”

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Posted 8 years ago

“They have a great range of goods at competitive prices, their stores are conveniently situated and the staff are very helpful”

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Posted 8 years ago

“Because they are very efficient and quick in terms of search and response”

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Posted 8 years ago

“Easy to use website and free delivery on tesco items. Can be annoying tho as some items are from other suppliers and the delivery costs only come up at the end. If you have multple suppliers in 1 order it can mount up the delivery costs.”

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Posted 8 years ago

“I shopped in Tesco at Silverburn, Glasgow today and was served by some really nice staff. What a change from some stores. The man at the fish counter, the lady at the meat counter and the girl on the till were all friendly and chatty and made me feel that my custom was important. I sometimes find Tesco a little expensive in relation to some other supermarkets but today's service makes it worthwhile.”

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Posted 8 years ago

“Ordering was very easy and items available were just as advertised. Good quality.”

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Posted 8 years ago

“The service was quick on on the web really easy to use pick up next day”

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Posted 8 years ago

“visited your Swansea city centre store today trying to buy a shedfull of my favourite wine while you have the 25% offer.sadly could only grab 12 bottles. spoke to donna at customer service desk to see if I could get more......THIS GIRL TOTALLY EXCEEDED MY EXPECTIONS....nothing was too much trouble and I look forward to picking up 96 bottles on sunday which she ordered for me. I must add donna was helped by two other girls who were equally as helpful and my "Tesco experience" was second to none.....thank you so much xx”

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Posted 8 years ago

“struggle with delivery”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews