Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will make me happy if they stop making products smaller and still putting prices up! Pickets now get stuck in my toaster. They are certainly not even nice anymore.”

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Posted 8 years ago

“The quickest of responses with an excellent support & supply.”

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Posted 8 years ago

“Got my order correct and good delivery”

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Posted 8 years ago

“Friendly staff , helpful”

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Posted 8 years ago

“good choice and no queue at the till”

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Posted 8 years ago

“good reductions”

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Posted 8 years ago

“Good offers in store. Friendly staff in Bewdley store. Well stocked.”

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Posted 8 years ago

“They have a great range of goods at competitive prices, their stores are conveniently situated and the staff are very helpful”

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Posted 8 years ago

“Because they are very efficient and quick in terms of search and response”

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Posted 8 years ago

“Easy to use website and free delivery on tesco items. Can be annoying tho as some items are from other suppliers and the delivery costs only come up at the end. If you have multple suppliers in 1 order it can mount up the delivery costs.”

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Posted 8 years ago

“I shopped in Tesco at Silverburn, Glasgow today and was served by some really nice staff. What a change from some stores. The man at the fish counter, the lady at the meat counter and the girl on the till were all friendly and chatty and made me feel that my custom was important. I sometimes find Tesco a little expensive in relation to some other supermarkets but today's service makes it worthwhile.”

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Posted 8 years ago

“Ordering was very easy and items available were just as advertised. Good quality.”

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Posted 8 years ago

“The service was quick on on the web really easy to use pick up next day”

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Posted 8 years ago

“visited your Swansea city centre store today trying to buy a shedfull of my favourite wine while you have the 25% offer.sadly could only grab 12 bottles. spoke to donna at customer service desk to see if I could get more......THIS GIRL TOTALLY EXCEEDED MY EXPECTIONS....nothing was too much trouble and I look forward to picking up 96 bottles on sunday which she ordered for me. I must add donna was helped by two other girls who were equally as helpful and my "Tesco experience" was second to none.....thank you so much xx”

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Posted 8 years ago

“struggle with delivery”

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Posted 8 years ago

“They had good quality food at reasonable prices in excellent condition”

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Posted 8 years ago

“Brilliant quality toys”

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Posted 8 years ago

“By delivering my order promptly and supplying at a good price”

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Posted 8 years ago

“Good selection of produce, well presented. With helpful staff”

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Posted 8 years ago

“Staff bordering on belligerence. Waited until I had left checkout queue to join self service THEN tell me it is card only! Then became aggressive when I had the audacity to voice my disquiet. Unprofessional, rude, poorly trained & not managed well. Will never shop at Tesco again.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews