“-nice service
-sale
-reduced prices
-self-service
-they accept coupons
-free fruit for children
-free newspapers
-cheapest price in the city
-Large selection of products
-carpark
-polish food”
“"Delivered" order has not ever been dispatched
Placed an order in the morning, received an email confirmation, calmly expected for the delivery that was late, sitting there and looking at order status saying 'Delivered' in my account section, just to find out after calling to the call centre that payment did not get trough long time ago (another question why - will not be surprised that because of some bug in Tesco software) and NOONE actually was going to DELIVER me ANYTHING. IS THAT A JOKE? ain't they supposed to notify me via email or text that something went wrong? aint they supposed to cancel the order so that i can see the status in the order list? But what the order status on my page is saying? Delivered! I did miss one call from private number that day and they claim it was their employee trying to reach out to me - but a single call, from a number that cannot be called back, and no further effort - it's nonsense. THAT IS TRULY WORST CUSTOMER SERVICE I EVER, EVER EXPERIENCED. Thanks for my dinner Tesco, thanks for a lovely evening. TOTALLY UNACCEPTABLE. People should not buy anything from you if you have that miserable systems and processes....
From previous experiences with them - drivers are late half of the time, you cannot plan to cook the dinner straight away with ingredients that you ordered because often ordered items are not available and are not replaced and you need to go to the groceries anyways, had to throw away fish and meat opened before expiration date several times because it was already spoiled - disappointment from any angle”
“They staff are there when required and helpful with every aspect of your shop. However the employees service can slack sometimes at self service due to staff talking among themselves and almost forgetting they’re managing self service.”
“I am in process of changing my pet insurance..narrowed it down to Legal and general or tesco.......Legal and General closed on a Sunday so I thought ok Tesco have it...2 hours later STILL NO CALL BACK”
“Ordered online and got a great bargain on lego ready for Christmas. Emails to update when it arrived and the staff member in branch was extremely helpful got rid of the box for me and gave me something to carry it home in.”
“I tried ordering a chest freezer online , unfortunately could not get past the login page , i then rang the helpline only to be told to visit one of its stores , what is the point of having an online shopping website, if you tell potential customers to visit one of its stores , have not had this problem when shopping on other sites and certainly never had such a negative conversation on a helpline, that is the point of a helpline, to help , a very poor experience unfortunately, if someone would like to contact me about this please do as your product and pricing was spot on , many thanks Steve”
“Shockingly bad delivery experience. Bought a shed. Picked and paid for delivery. First date came and went. No contact. Told by Tesco helpline that courier advised that it was too late to put it on the vehicle. Picked a second date. This time told that in fact the shed was broken and couldn't be delivered. Simply lies. No third date accepted - order cancelled. Tesco Direct let down badly as are customers by dreadfully bad courier company.”
“They will make me happy if they stop making products smaller and still putting prices up! Pickets now get stuck in my toaster. They are certainly not even nice anymore.”
