Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped in Tesco at Silverburn, Glasgow today and was served by some really nice staff. What a change from some stores. The man at the fish counter, the lady at the meat counter and the girl on the till were all friendly and chatty and made me feel that my custom was important. I sometimes find Tesco a little expensive in relation to some other supermarkets but today's service makes it worthwhile.”

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Posted 7 years ago

“Ordering was very easy and items available were just as advertised. Good quality.”

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Posted 7 years ago

“The service was quick on on the web really easy to use pick up next day”

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Posted 7 years ago

“visited your Swansea city centre store today trying to buy a shedfull of my favourite wine while you have the 25% offer.sadly could only grab 12 bottles. spoke to donna at customer service desk to see if I could get more......THIS GIRL TOTALLY EXCEEDED MY EXPECTIONS....nothing was too much trouble and I look forward to picking up 96 bottles on sunday which she ordered for me. I must add donna was helped by two other girls who were equally as helpful and my "Tesco experience" was second to none.....thank you so much xx”

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Posted 7 years ago

“struggle with delivery”

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Posted 7 years ago

“They had good quality food at reasonable prices in excellent condition”

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Posted 7 years ago

“Brilliant quality toys”

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Posted 7 years ago

“By delivering my order promptly and supplying at a good price”

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Posted 7 years ago

“Good selection of produce, well presented. With helpful staff”

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Posted 7 years ago

“Staff bordering on belligerence. Waited until I had left checkout queue to join self service THEN tell me it is card only! Then became aggressive when I had the audacity to voice my disquiet. Unprofessional, rude, poorly trained & not managed well. Will never shop at Tesco again.”

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Posted 7 years ago

“the great choice of purchases under one roof and quality great stuff life couldnt get much easyer”

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Posted 7 years ago

“I love Tesco, it is our go to shop, they make me happy by selling everything we need”

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Posted 7 years ago

“Half prize toys delivered on time for daughters birthday”

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Posted 7 years ago

“Always helpful and friendly nothing is too much trouble in my local branch”

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Posted 7 years ago

“Tesco is one of the best shops for quality and prices and have very helpful and friendly staff”

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Posted 7 years ago

“good value”

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Posted 7 years ago

“Easy on line purchase and delivered early to local store would recommend.”

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Posted 7 years ago

“Wide variety of products”

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Posted 7 years ago

“range of products”

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Posted 7 years ago

“They have a good range of products and they have friendly staff”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews