Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of a variety of products and is only 2 minutes from my home so very close excellent service too”

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Posted 7 years ago

“Good face to face services”

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Posted 7 years ago

“Their Scan as you Shop facility in store is a massive time saver, and you can see promotions and prices of items as you go so you don't get any surprised when you pay! :)”

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Posted 7 years ago

“The weekly offers that Tesco do are really helpful to the regular shop that we do. Also the test own brand cereals and other bits and bods are really spot on giving us even more savings.”

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Posted 7 years ago

“Very friendly stuff , if you can find anybody in shop floor when you need help, but it very hard, you can look for long time and don’t see stuff. Some products on shells out of date, few times it was for half year, one in frozen ready meals, another on honey.”

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Posted 7 years ago

“I ordered two sofas. The quality was fantastic and the price was unbelievably low. The whole process went smoothly and communication was great. The sofas arrived before the agreed date and I was given a two hour slot for delivery. The delivery drivers were helpful and polite. I will definitely use Tesco direct again. Highly recommended.”

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Posted 7 years ago

“Good customer service no problems staff always happy to help.”

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Posted 7 years ago

“My favourite purchase every time is the chicken. Chorizo and prawn paella, recently went up in price always purchase a 2 4 option but never disappointed in this product. Tasty and definitely value for money.”

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Posted 7 years ago

“They have almost all the products I want and I find the self scan really useful.”

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Posted 7 years ago

“convenient everything is available at one place”

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Posted 7 years ago

“Tesco has high quality products at low prices.”

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Posted 7 years ago

“Ordered A NEW KINDLE FIRE USING MY vouchers that had accumulated over the last 6 months and managed to get the new HD Fire for £30. It was easy to reserve online and it was delivered to my local shop for pick up. Great service and thank you Tesco. The HD Fire is a good size and will look great when playing movies downloaded to watch while travelling without wifi. I don't like the leather cover. It's great for sitting the tablet watching movies but when its in my hand reading kindle books its a bit cumbersome.”

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Posted 7 years ago

“Friendly and helpful staff”

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Posted 7 years ago

“Lots of choice, good prices, quick and easy payment, very fast delivery”

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Posted 7 years ago

“Everything is easy to find and the staff are usually quite helpful when I do require their help”

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Posted 7 years ago

“Young woman on the self service checkouts at night has a really bad attitude, and was overall very rude; demanding to see a receipt from me before she took a tag off for an item which she'd just seen me pay for, also made me feel very embarrassed by standing there watching me put my items through which she did not do with anyone else, there seemed to be a genuine dislike for some reason on her behalf and it's not the first time I've had to be served by her either, I felt incredibly angry when I left the store and probably won't be revisiting for a long time.”

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Posted 7 years ago

“Not happy had tub of Tesco coleslaw which was not out of date took it back to saundersfoot store& was told by manager can't you eat it. It had gone off was "working" & bubbling. Agreed to give refund but commented you bought it in a larger store”

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Posted 7 years ago

“I bought two oriental kitchen curries, on a tight budget. Trying to get the most bang for my buck. Turns out I got robbed. They appeared to be quite substantial sized tubs, wasn't until I got the bad boys home to discover that once I pealed the label off for the instructions there was a massive gap in both the middle dividing the rice and sauce measuring a good inch and a half (too f.....g big) that space could of filled my child's belly. I know they were cheep, but I was hoping they would taste slightly like what it said on the packet. I had a chicken and cashew with egg fried rice meal. False advertising or what!? I had one nut.... one f.....g nut! About three pieces of chicken. In yellow bean sauce? More like yellow sugar water. The egg fried rice that had never seen a egg in its whole deceptively packaged life with a pea garnish.”

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Posted 7 years ago

“Local. Nearby.”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews