Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had good quality food at reasonable prices in excellent condition”

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Posted 8 years ago

“Brilliant quality toys”

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Posted 8 years ago

“By delivering my order promptly and supplying at a good price”

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Posted 8 years ago

“Good selection of produce, well presented. With helpful staff”

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Posted 8 years ago

“Staff bordering on belligerence. Waited until I had left checkout queue to join self service THEN tell me it is card only! Then became aggressive when I had the audacity to voice my disquiet. Unprofessional, rude, poorly trained & not managed well. Will never shop at Tesco again.”

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Posted 8 years ago

“the great choice of purchases under one roof and quality great stuff life couldnt get much easyer”

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Posted 8 years ago

“I love Tesco, it is our go to shop, they make me happy by selling everything we need”

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Posted 8 years ago

“Half prize toys delivered on time for daughters birthday”

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Posted 8 years ago

“Always helpful and friendly nothing is too much trouble in my local branch”

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Posted 8 years ago

“Tesco is one of the best shops for quality and prices and have very helpful and friendly staff”

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Posted 8 years ago

“good value”

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Posted 8 years ago

“Easy on line purchase and delivered early to local store would recommend.”

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Posted 8 years ago

“Wide variety of products”

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Posted 8 years ago

“range of products”

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Posted 8 years ago

“They have a good range of products and they have friendly staff”

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Posted 8 years ago

“Good choice of a variety of products and is only 2 minutes from my home so very close excellent service too”

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Posted 8 years ago

“Good face to face services”

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Posted 8 years ago

“Their Scan as you Shop facility in store is a massive time saver, and you can see promotions and prices of items as you go so you don't get any surprised when you pay! :)”

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Posted 8 years ago

“The weekly offers that Tesco do are really helpful to the regular shop that we do. Also the test own brand cereals and other bits and bods are really spot on giving us even more savings.”

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Posted 8 years ago

“Very friendly stuff , if you can find anybody in shop floor when you need help, but it very hard, you can look for long time and don’t see stuff. Some products on shells out of date, few times it was for half year, one in frozen ready meals, another on honey.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews