Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

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Posted 7 years ago

“I got hit by a Tesco van this morning and I am still waiting for someone to contact me By the way I was walking on the pavement and he was not watching where he was going I phoned the shop and was told they would get back to me that was almost 5 hrs ago great bit of customer service”

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Posted 7 years ago

“Very poor sevis from them shop a miss and most staff dnt speak english”

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Posted 7 years ago

“I had the answer straight away. Fast delivery. Great service. Good value for money. Many thanks”

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Posted 7 years ago

“the self service tills allows me to get through the tills faster.”

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Posted 7 years ago

“Placed order with the company, was supposed to be ready for collection the following day after 3.00pm, every time I went to check my order it was still being processed. I telephone the company to find out what was happening unfortunately, I wasn't given a answer & the person said, they would call me bk by appox 7.1pm I called again, and spoke to a young lady who has tried to do her best to sort my order out. My order is still showing, order in processed! !!! I am very annoyed at the of lack of communication. Between Tesco direct & the customer. I never used Tesco direct before and will never use them again . I still don't know wen or if I will be able to collect my TV”

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Posted 7 years ago

“ordered an item got half price picking up next day no hassle”

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Posted 7 years ago

“Dumfries tesco is always very busy but there staff always smile and are very good at there job which makes stressful shopping just shopping”

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Posted 7 years ago

“The staff are always friendly, eager to help and great specials”

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Posted 7 years ago

“Went to my local store to find clothing dye they did not stock it then asked for the cheapest cigs they had usually carlton the assistant tried to sell me a packet that was two pounds more in price i said i was not happy to pay that and asked her again if they were the cheapest she insisted they were. I walked away till another member of staff was serving i asked her for the cheapest cigs she imediatly gave me carlton i asked how come her colleage did not know that she replied that she would have known but just gave what was nearest to her.”

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Posted 7 years ago

“The customer service was lovely, the staff were everywhere, waiting to help their customers and the shop was extremly clean”

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Posted 7 years ago

“By informing me of when an order that was previously out of stock was now back in for ordering.”

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Posted 7 years ago

“Value for money, well stocked and uncomplicated offers, seamless self check out as well as attended check out”

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Posted 7 years ago

“Very happy. Kept up to date with delivery”

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Posted 7 years ago

“competent staff”

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Posted 7 years ago

“Can use clubcard points towards purchases”

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Posted 7 years ago

“The staff are always really pleasant and seem to go an extra mile to assist.They must have some good training overall as its in more than one store I have noticed it”

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Posted 7 years ago

“Good prices, great choice of delivery times, kept informed of delivery slot, polite driver, very helpful”

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Posted 7 years ago

“The staff is nice and the products are quality”

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Posted 7 years ago

“Easy access to store and god lay out better shopping good at check out”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews