Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco has high quality products at low prices.”

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Posted 8 years ago

“Ordered A NEW KINDLE FIRE USING MY vouchers that had accumulated over the last 6 months and managed to get the new HD Fire for £30. It was easy to reserve online and it was delivered to my local shop for pick up. Great service and thank you Tesco. The HD Fire is a good size and will look great when playing movies downloaded to watch while travelling without wifi. I don't like the leather cover. It's great for sitting the tablet watching movies but when its in my hand reading kindle books its a bit cumbersome.”

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Posted 8 years ago

“Friendly and helpful staff”

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Posted 8 years ago

“Lots of choice, good prices, quick and easy payment, very fast delivery”

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Posted 8 years ago

“Everything is easy to find and the staff are usually quite helpful when I do require their help”

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Posted 8 years ago

“Young woman on the self service checkouts at night has a really bad attitude, and was overall very rude; demanding to see a receipt from me before she took a tag off for an item which she'd just seen me pay for, also made me feel very embarrassed by standing there watching me put my items through which she did not do with anyone else, there seemed to be a genuine dislike for some reason on her behalf and it's not the first time I've had to be served by her either, I felt incredibly angry when I left the store and probably won't be revisiting for a long time.”

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Posted 8 years ago

“Not happy had tub of Tesco coleslaw which was not out of date took it back to saundersfoot store& was told by manager can't you eat it. It had gone off was "working" & bubbling. Agreed to give refund but commented you bought it in a larger store”

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Posted 8 years ago

“I bought two oriental kitchen curries, on a tight budget. Trying to get the most bang for my buck. Turns out I got robbed. They appeared to be quite substantial sized tubs, wasn't until I got the bad boys home to discover that once I pealed the label off for the instructions there was a massive gap in both the middle dividing the rice and sauce measuring a good inch and a half (too f.....g big) that space could of filled my child's belly. I know they were cheep, but I was hoping they would taste slightly like what it said on the packet. I had a chicken and cashew with egg fried rice meal. False advertising or what!? I had one nut.... one f.....g nut! About three pieces of chicken. In yellow bean sauce? More like yellow sugar water. The egg fried rice that had never seen a egg in its whole deceptively packaged life with a pea garnish.”

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Posted 8 years ago

“Local. Nearby.”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

“Great customer service”

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Posted 8 years ago

“I got hit by a Tesco van this morning and I am still waiting for someone to contact me By the way I was walking on the pavement and he was not watching where he was going I phoned the shop and was told they would get back to me that was almost 5 hrs ago great bit of customer service”

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Posted 8 years ago

“Very poor sevis from them shop a miss and most staff dnt speak english”

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Posted 8 years ago

“I had the answer straight away. Fast delivery. Great service. Good value for money. Many thanks”

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Posted 8 years ago

“the self service tills allows me to get through the tills faster.”

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Posted 8 years ago

“Placed order with the company, was supposed to be ready for collection the following day after 3.00pm, every time I went to check my order it was still being processed. I telephone the company to find out what was happening unfortunately, I wasn't given a answer & the person said, they would call me bk by appox 7.1pm I called again, and spoke to a young lady who has tried to do her best to sort my order out. My order is still showing, order in processed! !!! I am very annoyed at the of lack of communication. Between Tesco direct & the customer. I never used Tesco direct before and will never use them again . I still don't know wen or if I will be able to collect my TV”

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Posted 8 years ago

“ordered an item got half price picking up next day no hassle”

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Posted 8 years ago

“Dumfries tesco is always very busy but there staff always smile and are very good at there job which makes stressful shopping just shopping”

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Posted 8 years ago

“The staff are always friendly, eager to help and great specials”

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Posted 8 years ago

“Went to my local store to find clothing dye they did not stock it then asked for the cheapest cigs they had usually carlton the assistant tried to sell me a packet that was two pounds more in price i said i was not happy to pay that and asked her again if they were the cheapest she insisted they were. I walked away till another member of staff was serving i asked her for the cheapest cigs she imediatly gave me carlton i asked how come her colleage did not know that she replied that she would have known but just gave what was nearest to her.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews