Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was able to get what I wanted all under one roof.”

Helpful Report

Posted 8 years ago

“Ordered a chest of drawers on 22nd Sept for next day express delivery. Two weeks later to date 5.10.17 it still has not arrived. They tried to deliver it 2 days later but didn't inform me so I was out, so delivered it to the post office. I had to collect it but one half was missing.!When I opened the package 2 of 2 part of this chest there were scratches. I was advised to discard of this part and they will put a new order through on the following Sat which I should get on the Monday. Of course it didn't arrive and still hadn't two weeks later. I call every day and although the staff seem helpful they can never resolve and get the chest delivered. I was informed the chest that was re ordered the information wasn't received at the wearhouse so wasn't picked and so far I have no other information. This is appalling service and for such a big company am suprised that this is how customers are treated. Any advice on what to do next would be helpful. Don't think my item will ever arrive even though Tesco have my money. Desperate”

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Posted 8 years ago

“I took my daughter to the pharmacy with a prescription from the hospital,( she’s type 1 diabetic), unfortunately it was wrong, however the pharmacist working went above & beyond to help resolve the situation by speaking to doctors & 111 until it was sorted & he could give my daughter the prescription she urgently needed. Thank you so so much!!”

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Posted 8 years ago

“good deals on food”

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Posted 8 years ago

“all friendly staff and very clean shop - always enjoy shopping there. Hook, Hants.”

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Posted 8 years ago

“Good price for a good quality product.”

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Posted 8 years ago

“Today I went to the Tesco store on the Stratford road next to notcutts garden centre and unfortunately my 19month old son became very poorly during my visit and I had to have an ambulance called out. I can not say how grateful I am to the members of Tesco team that looked after me and my little boy the whole time! I was a very emotional worried mother and they literally bent over backwards to support me and care for us both. I can’t tell you how thankful to these people I am, I will defiantly be a regular shopper to this store and I would like to send all my gratitude to them and there team. U were outstanding and I will forever be in your debt thank you so so much.”

Helpful Report

Posted 8 years ago

“My online delivery did not arrive. Had a missed call from a number that did not leave a message, called it back twice, no answer. Tesco advised they could not find my address although they had delivered to me previously. Won't be using them again.”

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Posted 8 years ago

“good food and decent prices”

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Posted 8 years ago

“They stick to what they say they're going to do. No hassle and items are delivered when they're supposed to be. Can't ask for much more.”

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Posted 8 years ago

“Prices have reduced over the last couple of years and now very competitive. The think I hate, which is obviously deliberate, is the pricing policy on vegetables, for instance one type of bananna priced by the kilo the one next priced individually etc.etc. Peter Jones”

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Posted 8 years ago

“The customer service in my local Tesco is very good, staff are polite and help you out best they can, and prices are ok on no frills stuff but also branded stuff is ok too.”

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Posted 8 years ago

“Well happy with my products I purchased great experience and at good prices thank you for an enjoyable experience”

Helpful Report

Posted 8 years ago

“I order regularly from Tesco grocery using their Click and Collect service. It's not very often that I have any problems, the order is 95% of the time at the collection point and when it hasn't been and I have complained, they have given me a voucher as way of apology. My orders are substituted and often a reasonable option, which you can always reject if you don't want it. It saves me a lot of time doing my shopping this way and I am very happy with it.”

Helpful Report

Posted 8 years ago

“Very simple easy to use unlike the GAME website I tried to order from and failed with constant errors so in the end I decided to go with tesco to preorder fifa 18 and was done in seconds!”

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Posted 8 years ago

“I've used then twice and they were late both times”

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Posted 8 years ago

“The Tesco supermarket is a great shop in general, in particular the Tesco Mobile colleagues - it feels amazing knowing that sales people are so genuine and have the ability to make you feel like you are a friend.”

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Posted 8 years ago

“I bought my sons school uniform from tesco and with my money off vouchers only paid £3 for the lot, i got 2 jumpers and 2 packs of 2 t shirts. Im very happy woth my purchase”

Helpful Report

Posted 8 years ago

“Ordered ONE item a week ago and has still not arrived. Shocking service! Called to chases them up but was left waiting to revive a call about my order, but surprise surprise no return call to give me a update on my ONE ITEM. Wouldn't suggest anyone to order off these amateurs”

Helpful Report

Posted 8 years ago

“We ordered two sets of the Denby dinner service from Tesco direct whilst it was on offer. It was too good to pass by. When it arrived, one of the dinner plates was broken. We rang Tesco Direct, and their response was very good. They first checked to see if they could replace it - but had none in stock. So they then checked at all our nearby stores to see if they could find a replacement - but there were none in stock. So within an hour of us ringing them with the problem, they rang back and offered us a £10 voucher to go online to Denby's website and buy a replacement dinner plate (which was only worth under £5). We are very impressed with the quick and thorough service thanks Tesco.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews