Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for a good quality product.”

Helpful Report

Posted 8 years ago

“Today I went to the Tesco store on the Stratford road next to notcutts garden centre and unfortunately my 19month old son became very poorly during my visit and I had to have an ambulance called out. I can not say how grateful I am to the members of Tesco team that looked after me and my little boy the whole time! I was a very emotional worried mother and they literally bent over backwards to support me and care for us both. I can’t tell you how thankful to these people I am, I will defiantly be a regular shopper to this store and I would like to send all my gratitude to them and there team. U were outstanding and I will forever be in your debt thank you so so much.”

Helpful Report

Posted 8 years ago

“My online delivery did not arrive. Had a missed call from a number that did not leave a message, called it back twice, no answer. Tesco advised they could not find my address although they had delivered to me previously. Won't be using them again.”

Helpful Report

Posted 8 years ago

“good food and decent prices”

Helpful Report

Posted 8 years ago

“They stick to what they say they're going to do. No hassle and items are delivered when they're supposed to be. Can't ask for much more.”

Helpful Report

Posted 8 years ago

“Prices have reduced over the last couple of years and now very competitive. The think I hate, which is obviously deliberate, is the pricing policy on vegetables, for instance one type of bananna priced by the kilo the one next priced individually etc.etc. Peter Jones”

Helpful Report

Posted 8 years ago

“The customer service in my local Tesco is very good, staff are polite and help you out best they can, and prices are ok on no frills stuff but also branded stuff is ok too.”

Helpful Report

Posted 8 years ago

“Well happy with my products I purchased great experience and at good prices thank you for an enjoyable experience”

Helpful Report

Posted 8 years ago

“I order regularly from Tesco grocery using their Click and Collect service. It's not very often that I have any problems, the order is 95% of the time at the collection point and when it hasn't been and I have complained, they have given me a voucher as way of apology. My orders are substituted and often a reasonable option, which you can always reject if you don't want it. It saves me a lot of time doing my shopping this way and I am very happy with it.”

Helpful Report

Posted 8 years ago

“Very simple easy to use unlike the GAME website I tried to order from and failed with constant errors so in the end I decided to go with tesco to preorder fifa 18 and was done in seconds!”

Helpful Report

Posted 8 years ago

“I've used then twice and they were late both times”

Helpful Report

Posted 8 years ago

“The Tesco supermarket is a great shop in general, in particular the Tesco Mobile colleagues - it feels amazing knowing that sales people are so genuine and have the ability to make you feel like you are a friend.”

Helpful Report

Posted 8 years ago

“I bought my sons school uniform from tesco and with my money off vouchers only paid £3 for the lot, i got 2 jumpers and 2 packs of 2 t shirts. Im very happy woth my purchase”

Helpful Report

Posted 8 years ago

“Ordered ONE item a week ago and has still not arrived. Shocking service! Called to chases them up but was left waiting to revive a call about my order, but surprise surprise no return call to give me a update on my ONE ITEM. Wouldn't suggest anyone to order off these amateurs”

Helpful Report

Posted 8 years ago

“We ordered two sets of the Denby dinner service from Tesco direct whilst it was on offer. It was too good to pass by. When it arrived, one of the dinner plates was broken. We rang Tesco Direct, and their response was very good. They first checked to see if they could replace it - but had none in stock. So they then checked at all our nearby stores to see if they could find a replacement - but there were none in stock. So within an hour of us ringing them with the problem, they rang back and offered us a £10 voucher to go online to Denby's website and buy a replacement dinner plate (which was only worth under £5). We are very impressed with the quick and thorough service thanks Tesco.”

Helpful Report

Posted 8 years ago

“We purchased an outdoor table and chairs in the autumn and stored it safely inside a shed over the winter and upon getting it out the following spring the furniture had developed holes in the rattan which were unsightly and unexplained. I sent them photographic evidence which proved that it was a faulty material and many emails but to no avail. Nobody wanted to help it was suggested it might be poor storage over the winter or caused by vermin but these were excuses as it was evident it was definitely a manufacturing fault plus I knew it was not what they suggested and I reiterated this. They collected the set to get it checked by the manufacturers and guess what, they said it wasn't their fault. I was left without the furniture as I didn't want it returned ( they said I would have to pay to get it sent back) it was unsightly so I got another similar set from greenfingers whose customer service is excellent and could teach tesco directs customer service dept a thing or two. So I was left without the furniture and £240.00 light. I received zero support from tesco direct and the same treatment from clever boxes ( the company I actually got it from but via tesco direct website). So I will never buy from these companies ever again. So beware if u have to contact them for any issues after purchase.”

Helpful Report

Posted 8 years ago

“Brighouse Tesco Pharmacy and all it's staff- you're all wasted hidden away in such a minuscule spot of the store. Never in my life have I experienced such kindness, consideration and professionalism, your level of customer care is fantastic. Every time I pick up my monthly prescriptions I am met by friendly, polite and prompt staff who truly go above and beyond their job role in an effort to provide a helpful, welcoming service. I recently had my prescriptions mixed up by my doctor and by the time I reached the pharmacy I was very stressed and sore after a recent C-section. Mo and one of the women there, came out, kindly sat me down and rang the doctors for me, sorted the medication and then even offered to go and pick it up for me. I was truly humbled by their care and genuine drive to assist in any way possible. I hope this review helps you on your way to getting the recognition you all deserve. Thank you Brighouse Tesco Pharmacy, I will be a lifelong customer!”

Tesco Direct 5 star review on 28th September 2017

Helpful Report

Posted 8 years ago

“I have shopped at Tesco for many years they used to provide good quality at a reasonable price. Sadly that's no longer my experience. I find the prices rising dramatically in some cases and the quality of fresh goods often borders on the unacceptable. I was also shocked to find that the store managers have little or no say in which goods are stocked and are powerless to continue certain food items even though they sell fairly well in their particular shop, if the "powers that be" decide to stop stocking an item. Tesco may have good buying power but their greed for a profit seems to blind them to quality I find that really sad as I always found Tesco superior to other similar supermarkets..”

Helpful Report

Posted 8 years ago

“Cheaper prize and user friendly service”

Helpful Report

Posted 8 years ago

“Excellent customer service”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews