“The staff are always really pleasant and seem to go an extra mile to assist.They must have some good training overall as its in more than one store I have noticed it”
“The musical instrument and associated accessories I ordered were to be shipped from two affiliated suppliers. Not only were the delivery dates better than promised, each package was in excellent condition, had the right items in each and Tesco's tracking system.was accurate and informative.”
“Their ridiculous prices is what went wrong. Haven't been there for a long time but nothing has changed at all, apart from masses of self service checkouts. Why do they do that for goodness sake. Are self service items cheaper? They should be because the cost of paying checkout staff is factored into the price of every single item. Come on people, don't let them get away with it. Do not use them, and see how quickly they stop.”
“Always shop at Tesco direct for toys. It provides great value for money, good service, speedy delivery and also can collect points. Would definitely recommend to friend.”
“The selection is amazing and the prices are pretty much the same as everyone’s due to the pricing fixing.
Tesco home brands are just as good as named brands.”
“Ordered a chest of drawers on 22nd Sept for next day express delivery. Two weeks later to date 5.10.17 it still has not arrived. They tried to deliver it 2 days later but didn't inform me so I was out, so delivered it to the post office. I had to collect it but one half was missing.!When I opened the package 2 of 2 part of this chest there were scratches. I was advised to discard of this part and they will put a new order through on the following Sat which I should get on the Monday. Of course it didn't arrive and still hadn't two weeks later. I call every day and although the staff seem helpful they can never resolve and get the chest delivered. I was informed the chest that was re ordered the information wasn't received at the wearhouse so wasn't picked and so far I have no other information. This is appalling service and for such a big company am suprised that this is how customers are treated. Any advice on what to do next would be helpful. Don't think my item will ever arrive even though Tesco have my money. Desperate”
“I took my daughter to the pharmacy with a prescription from the hospital,( she’s type 1 diabetic), unfortunately it was wrong, however the pharmacist working went above & beyond to help resolve the situation by speaking to doctors & 111 until it was sorted & he could give my daughter the prescription she urgently needed. Thank you so so much!!”
“Today I went to the Tesco store on the Stratford road next to notcutts garden centre and unfortunately my 19month old son became very poorly during my visit and I had to have an ambulance called out. I can not say how grateful I am to the members of Tesco team that looked after me and my little boy the whole time! I was a very emotional worried mother and they literally bent over backwards to support me and care for us both. I can’t tell you how thankful to these people I am, I will defiantly be a regular shopper to this store and I would like to send all my gratitude to them and there team. U were outstanding and I will forever be in your debt thank you so so much.”
“My online delivery did not arrive. Had a missed call from a number that did not leave a message, called it back twice, no answer. Tesco advised they could not find my address although they had delivered to me previously. Won't be using them again.”
