“I recommended Tesco delivery to my disabled farther.when shopping arrived the driver refused to ware shoe protectors as was raining and wet out side and my farther not long moved into his adapted bungalow and had all new flooring laid. The driver said it was like working in a hospital and said they wouldn't fit. He left my farther shopping at the front door. My farther has had several strokes and has difficulty even walking with his walking aids as also has limited use of his right arm and hand. He has carers in three times a day to help with his day to day choirs and carnt be guaranteed to be there when the shopping arrives. I'm so disgusted and upset as Monday is the one day I get off work myself and I have two children so was trying to free a little time for me. I have my shopping delivered weekly from Tesco and have never had any mager issues with there service. It is disgusting how my vulnerable disabled farther has been treated and I'm not happy.”
“On-line shopping with Tesco is simple and convenient taking all the time and stress out of travelling to the shop, undertaking the shopping and travelling home. Deliveries are nearly always within the allocated hour and mostly everything I've ordered arrives in a fresh and perfect condition. Thank you Tesco - On-line shopping with Tesco is a life saver for a busy working Mum!”
“Click and collect a disaster staff not trained in the process did not have the right keys for the van and didn't give me all my order. I ended up going back down to collect it ! Great customer care not! The slot was 10 am after two trips and two hours I got back home and packed away by midday. I dont want the hassle I will shop elsewhere at least then I will be in control and not a bunch of numptys!!!!!!”
“Sales assistant on Saturday 23rd September..went above and beyond to help myself and my mom..we needed help with a Microwave which wasn't situated by the microwaves but by the tv's?
Well done to this gentleman.
Service with a smile.
2 very happy customers.”
“I went to your store in Church Langley and completed my shopping, found the staff to be friendly as normal. Returned to my car and found that i had a dead battery so it wouldn't start. Returned to the store and asked the lady at the customer service counter if there was anyone who could help to start my car with theirs (I didn't think there would be anyone, but it was worth a try). She managed to find a member of staff, Michael Bird, who brought his car over to mine and helped start the car. I offered Michael some money to thank him and his response was "No money necessary, we are here to help at Tesco." Michael, and the lady at the customer service counter are a real credit to your company.”
“Was having trouble finding a bra size and 2 young ladies came to help me. It took a while they both went through all the bras to see if they had that size. Unfortunately the size was not there and we laughed as they said they have never been through so many bras lol”
“On 20th Sept I went to tesco mobile phone department located in Newry Co-Down.I was looked after by Stephen,he was patient,kind,knew his job and was very considerate.Stephen is an asset to your company and deserves to be recognised for his professionalism.”
“Member of staff working at till chewing gum with mouth open. Not the first time this has happened in this store. Made comment to her. No reaction or apology, nor removal of gum. Disgusting that someone dealing with food products can chew gum while working.”
“I must say, after reading the reviews I was expecting things not to run so smoothly but I am delighted with the customer service of Tesco direct Scotland. I bought a couch & arm chair for our new house at a full price, when the next day the sale came into place making each of these half price, I called up and received a refund of half of the money back with no hassle what so ever(wish I could remember the lady's name). I have also just phoned up & spoke to Clark because I have not yet recieved a delivery date for my couch, who phoned the courier straight away and got back to me within 10 minutes to let me know what was happening. I hope the delivery goes as well as this.”
“Website is easy to use and the range of products that they have for sale is unrivalled. My product arrived quicker than expected and was cheaper than other places that I'd looked at online.”
