Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Handy handy handy”

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Posted 7 years ago

“The staff were very polite and helpful they helped my wife who is disabled they packed all her shopping helped her to the car, they were very friendly. Thanks.”

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Posted 7 years ago

“Good customer service but useless tech team.”

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Posted 7 years ago

“Ordered a hand mixer online. Was able to get free click and collect from the Tesco right next door to work which was very handy and it was available after only 2 days so was pleased with the service and pleased with the product and price.”

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Posted 7 years ago

“Garlic and herb spatchcock chicken was vile. Worst chicken I've ever tasted. Hard to pinpoint but something with the seasoning blend and strength that completely overwhelms the meat....the label said it was chicken but could have been any white meat.”

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Posted 7 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

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Posted 7 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

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Posted 7 years ago

“Good good good”

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Posted 7 years ago

“Canary wharf management - Dark brown skinned (without prejudice) Friday 15/09 I previously wrote a complaint about his lack of customer centricity and his management style (Hitler) on a separate occasion. On 15/09 He decides to follow me - wants to make his presence felt around me ie approaches me then turns around and walks away. That tantamounts to harrassment. If you cannot take feedback- then you shouldn't be stand in nor store manager. Next time. I will write to CEO.”

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Posted 7 years ago

“I have been using Tesco direct for years. I highly recommend as delivery is usually fast (we use free click & collect to our local Tesco store) products are generally competitively priced AND should u experience an issue, you can contact them & they deal with your issue there & then and have previously sent replacements and collected items that I had issues with. Really great customer service and I trust them to sort out an issue out which will always assure that I keep using!”

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Posted 7 years ago

“I am completely in love with the jackets I brought my children for school, but I am appalled by the fact that upon leaving for school my daughter put her hood up and to my surprise there was a security tag, that had to be removed.”

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Posted 7 years ago

“A member of staff helped me to immediatelly find goods and helped fill my trolley, which made for a good speedy shopping trip. (Am disabled and on crutches). Would recommend this store which is spacious and clean.”

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Posted 7 years ago

“I ordered online and only got 1 substitute which i accepted.The delivery was on time and the man was very helpful.The only negative was that a few cans were dinted but after a quick call to customer services I was refunded for them.”

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Posted 7 years ago

“I ordered a projector screen from Tesco direct. They delivered it to a different address without informing me, no note, no email, nothing. After making a lot of phone calls (their customer service is appalling) they refused to send the package to my address unless I payed and re-ordered it and refused to give me a refund. Disgusting company. AVOID!”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

“The cost of product I bought was very good, the ease of ordering and the delvery service was excellent, well done Tesco.”

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Posted 7 years ago

“very helpful when making a return”

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Posted 7 years ago

“Tesco direct order. Current offer spend over £75 for £10 off. Picked up at local Tesco for free. Good prices, wide range of choice.”

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Posted 7 years ago

“Good delivery options and return options set up ready to go for clothes”

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Posted 7 years ago

“great service kept up to date with every part of the delivery process”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews