Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased an outdoor table and chairs in the autumn and stored it safely inside a shed over the winter and upon getting it out the following spring the furniture had developed holes in the rattan which were unsightly and unexplained. I sent them photographic evidence which proved that it was a faulty material and many emails but to no avail. Nobody wanted to help it was suggested it might be poor storage over the winter or caused by vermin but these were excuses as it was evident it was definitely a manufacturing fault plus I knew it was not what they suggested and I reiterated this. They collected the set to get it checked by the manufacturers and guess what, they said it wasn't their fault. I was left without the furniture as I didn't want it returned ( they said I would have to pay to get it sent back) it was unsightly so I got another similar set from greenfingers whose customer service is excellent and could teach tesco directs customer service dept a thing or two. So I was left without the furniture and £240.00 light. I received zero support from tesco direct and the same treatment from clever boxes ( the company I actually got it from but via tesco direct website). So I will never buy from these companies ever again. So beware if u have to contact them for any issues after purchase.”

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Posted 8 years ago

“Brighouse Tesco Pharmacy and all it's staff- you're all wasted hidden away in such a minuscule spot of the store. Never in my life have I experienced such kindness, consideration and professionalism, your level of customer care is fantastic. Every time I pick up my monthly prescriptions I am met by friendly, polite and prompt staff who truly go above and beyond their job role in an effort to provide a helpful, welcoming service. I recently had my prescriptions mixed up by my doctor and by the time I reached the pharmacy I was very stressed and sore after a recent C-section. Mo and one of the women there, came out, kindly sat me down and rang the doctors for me, sorted the medication and then even offered to go and pick it up for me. I was truly humbled by their care and genuine drive to assist in any way possible. I hope this review helps you on your way to getting the recognition you all deserve. Thank you Brighouse Tesco Pharmacy, I will be a lifelong customer!”

Tesco Direct 5 star review on 28th September 2017

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Posted 8 years ago

“I have shopped at Tesco for many years they used to provide good quality at a reasonable price. Sadly that's no longer my experience. I find the prices rising dramatically in some cases and the quality of fresh goods often borders on the unacceptable. I was also shocked to find that the store managers have little or no say in which goods are stocked and are powerless to continue certain food items even though they sell fairly well in their particular shop, if the "powers that be" decide to stop stocking an item. Tesco may have good buying power but their greed for a profit seems to blind them to quality I find that really sad as I always found Tesco superior to other similar supermarkets..”

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Posted 8 years ago

“Cheaper prize and user friendly service”

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Posted 8 years ago

“Excellent customer service”

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Posted 8 years ago

“good customer service and gave me what i needed”

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Posted 8 years ago

“I like the range musrom selection and livers and other offle , there's helpful staff and I like that you can get there club card as a 3D bar code tag thing to save carrying more cards around. I don't like that staff are made to ask if I need help with my packing though as I obviously don't look like I need help and I'm not exactly slow.”

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Posted 8 years ago

“Tesco provide wide range of products to choose from. Very convenient for me as it is just near where I live.”

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Posted 8 years ago

“Friendly staff well stocked shop”

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Posted 8 years ago

“Delivery promised on 4 occasions and after 4 wasted day's still no delivery.never will I ever order anything from them again.”

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Posted 8 years ago

“I dread going there just charged me again for items not purchased. Always a bad experience”

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Posted 8 years ago

“I recommended Tesco delivery to my disabled farther.when shopping arrived the driver refused to ware shoe protectors as was raining and wet out side and my farther not long moved into his adapted bungalow and had all new flooring laid. The driver said it was like working in a hospital and said they wouldn't fit. He left my farther shopping at the front door. My farther has had several strokes and has difficulty even walking with his walking aids as also has limited use of his right arm and hand. He has carers in three times a day to help with his day to day choirs and carnt be guaranteed to be there when the shopping arrives. I'm so disgusted and upset as Monday is the one day I get off work myself and I have two children so was trying to free a little time for me. I have my shopping delivered weekly from Tesco and have never had any mager issues with there service. It is disgusting how my vulnerable disabled farther has been treated and I'm not happy.”

Helpful Report

Posted 8 years ago

“limited product range, shelves empty”

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Posted 8 years ago

“Perfectly adequate !”

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Posted 8 years ago

“Very friendly alway a good choice of products and services and the staff are always there to help.”

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Posted 8 years ago

“On-line shopping with Tesco is simple and convenient taking all the time and stress out of travelling to the shop, undertaking the shopping and travelling home. Deliveries are nearly always within the allocated hour and mostly everything I've ordered arrives in a fresh and perfect condition. Thank you Tesco - On-line shopping with Tesco is a life saver for a busy working Mum!”

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Posted 8 years ago

“Finishing range of products, staff seem not to care”

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Posted 8 years ago

“Click and collect a disaster staff not trained in the process did not have the right keys for the van and didn't give me all my order. I ended up going back down to collect it ! Great customer care not! The slot was 10 am after two trips and two hours I got back home and packed away by midday. I dont want the hassle I will shop elsewhere at least then I will be in control and not a bunch of numptys!!!!!!”

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Posted 8 years ago

“Great service, bought my food, DVDs and clothes from here all in one go and the staff were very helpful!”

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Posted 8 years ago

“Sales assistant on Saturday 23rd September..went above and beyond to help myself and my mom..we needed help with a Microwave which wasn't situated by the microwaves but by the tv's? Well done to this gentleman. Service with a smile. 2 very happy customers.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews