Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On-line shopping with Tesco is simple and convenient taking all the time and stress out of travelling to the shop, undertaking the shopping and travelling home. Deliveries are nearly always within the allocated hour and mostly everything I've ordered arrives in a fresh and perfect condition. Thank you Tesco - On-line shopping with Tesco is a life saver for a busy working Mum!”

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Posted 7 years ago

“Finishing range of products, staff seem not to care”

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Posted 7 years ago

“Click and collect a disaster staff not trained in the process did not have the right keys for the van and didn't give me all my order. I ended up going back down to collect it ! Great customer care not! The slot was 10 am after two trips and two hours I got back home and packed away by midday. I dont want the hassle I will shop elsewhere at least then I will be in control and not a bunch of numptys!!!!!!”

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Posted 7 years ago

“Great service, bought my food, DVDs and clothes from here all in one go and the staff were very helpful!”

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Posted 7 years ago

“Sales assistant on Saturday 23rd September..went above and beyond to help myself and my mom..we needed help with a Microwave which wasn't situated by the microwaves but by the tv's? Well done to this gentleman. Service with a smile. 2 very happy customers.”

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Posted 7 years ago

“Good quality for very reasonable prices.”

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Posted 7 years ago

“I went to your store in Church Langley and completed my shopping, found the staff to be friendly as normal. Returned to my car and found that i had a dead battery so it wouldn't start. Returned to the store and asked the lady at the customer service counter if there was anyone who could help to start my car with theirs (I didn't think there would be anyone, but it was worth a try). She managed to find a member of staff, Michael Bird, who brought his car over to mine and helped start the car. I offered Michael some money to thank him and his response was "No money necessary, we are here to help at Tesco." Michael, and the lady at the customer service counter are a real credit to your company.”

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Posted 7 years ago

“Was having trouble finding a bra size and 2 young ladies came to help me. It took a while they both went through all the bras to see if they had that size. Unfortunately the size was not there and we laughed as they said they have never been through so many bras lol”

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Posted 7 years ago

“On 20th Sept I went to tesco mobile phone department located in Newry Co-Down.I was looked after by Stephen,he was patient,kind,knew his job and was very considerate.Stephen is an asset to your company and deserves to be recognised for his professionalism.”

Helpful Report

Posted 7 years ago

“Member of staff working at till chewing gum with mouth open. Not the first time this has happened in this store. Made comment to her. No reaction or apology, nor removal of gum. Disgusting that someone dealing with food products can chew gum while working.”

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Posted 7 years ago

“Shopping delivered on time with no mistakes”

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Posted 7 years ago

“I must say, after reading the reviews I was expecting things not to run so smoothly but I am delighted with the customer service of Tesco direct Scotland. I bought a couch & arm chair for our new house at a full price, when the next day the sale came into place making each of these half price, I called up and received a refund of half of the money back with no hassle what so ever(wish I could remember the lady's name). I have also just phoned up & spoke to Clark because I have not yet recieved a delivery date for my couch, who phoned the courier straight away and got back to me within 10 minutes to let me know what was happening. I hope the delivery goes as well as this.”

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Posted 7 years ago

“Website is easy to use and the range of products that they have for sale is unrivalled. My product arrived quicker than expected and was cheaper than other places that I'd looked at online.”

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Posted 7 years ago

“I had one of the cashiers help me when the new self service tills did not work properly.”

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Posted 7 years ago

“Discount on a Lenovo tablet purchased via click and collect”

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Posted 7 years ago

“They get a lot of stick in my small town but I love the place”

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Posted 7 years ago

“Very efficient service”

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Posted 7 years ago

“Fast free delivery”

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Posted 7 years ago

“the 2 items I wanted 1 was out of stock & the other item was in stock but had risen in price by 14.2% disgraceful!”

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Posted 7 years ago

“Perfect location, good parking space, cheap items compared to other shops.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews