Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

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Tesco Direct 1 star review on 2nd May 2024

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Tesco Direct 1 star review on 26th April 2024

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Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was lovely, the staff were everywhere, waiting to help their customers and the shop was extremly clean”

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Posted 8 years ago

“By informing me of when an order that was previously out of stock was now back in for ordering.”

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Posted 8 years ago

“Value for money, well stocked and uncomplicated offers, seamless self check out as well as attended check out”

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Posted 8 years ago

“Very happy. Kept up to date with delivery”

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Posted 8 years ago

“competent staff”

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Posted 8 years ago

“Can use clubcard points towards purchases”

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Posted 8 years ago

“The staff are always really pleasant and seem to go an extra mile to assist.They must have some good training overall as its in more than one store I have noticed it”

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Posted 8 years ago

“Good prices, great choice of delivery times, kept informed of delivery slot, polite driver, very helpful”

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Posted 8 years ago

“The staff is nice and the products are quality”

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Posted 8 years ago

“Easy access to store and god lay out better shopping good at check out”

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Posted 8 years ago

“The musical instrument and associated accessories I ordered were to be shipped from two affiliated suppliers. Not only were the delivery dates better than promised, each package was in excellent condition, had the right items in each and Tesco's tracking system.was accurate and informative.”

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Posted 8 years ago

“Their ridiculous prices is what went wrong. Haven't been there for a long time but nothing has changed at all, apart from masses of self service checkouts. Why do they do that for goodness sake. Are self service items cheaper? They should be because the cost of paying checkout staff is factored into the price of every single item. Come on people, don't let them get away with it. Do not use them, and see how quickly they stop.”

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Posted 8 years ago

“Always shop at Tesco direct for toys. It provides great value for money, good service, speedy delivery and also can collect points. Would definitely recommend to friend.”

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Posted 8 years ago

“The selection is amazing and the prices are pretty much the same as everyone’s due to the pricing fixing. Tesco home brands are just as good as named brands.”

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Posted 8 years ago

“Price was good compared to others”

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Posted 8 years ago

“Was able to get what I wanted all under one roof.”

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Posted 8 years ago

“Ordered a chest of drawers on 22nd Sept for next day express delivery. Two weeks later to date 5.10.17 it still has not arrived. They tried to deliver it 2 days later but didn't inform me so I was out, so delivered it to the post office. I had to collect it but one half was missing.!When I opened the package 2 of 2 part of this chest there were scratches. I was advised to discard of this part and they will put a new order through on the following Sat which I should get on the Monday. Of course it didn't arrive and still hadn't two weeks later. I call every day and although the staff seem helpful they can never resolve and get the chest delivered. I was informed the chest that was re ordered the information wasn't received at the wearhouse so wasn't picked and so far I have no other information. This is appalling service and for such a big company am suprised that this is how customers are treated. Any advice on what to do next would be helpful. Don't think my item will ever arrive even though Tesco have my money. Desperate”

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Posted 8 years ago

“I took my daughter to the pharmacy with a prescription from the hospital,( she’s type 1 diabetic), unfortunately it was wrong, however the pharmacist working went above & beyond to help resolve the situation by speaking to doctors & 111 until it was sorted & he could give my daughter the prescription she urgently needed. Thank you so so much!!”

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Posted 8 years ago

“good deals on food”

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Posted 8 years ago

“all friendly staff and very clean shop - always enjoy shopping there. Hook, Hants.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews