Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order with the company, was supposed to be ready for collection the following day after 3.00pm, every time I went to check my order it was still being processed. I telephone the company to find out what was happening unfortunately, I wasn't given a answer & the person said, they would call me bk by appox 7.1pm I called again, and spoke to a young lady who has tried to do her best to sort my order out. My order is still showing, order in processed! !!! I am very annoyed at the of lack of communication. Between Tesco direct & the customer. I never used Tesco direct before and will never use them again . I still don't know wen or if I will be able to collect my TV”

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Posted 8 years ago

“ordered an item got half price picking up next day no hassle”

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Posted 8 years ago

“Dumfries tesco is always very busy but there staff always smile and are very good at there job which makes stressful shopping just shopping”

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Posted 8 years ago

“The staff are always friendly, eager to help and great specials”

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Posted 8 years ago

“Went to my local store to find clothing dye they did not stock it then asked for the cheapest cigs they had usually carlton the assistant tried to sell me a packet that was two pounds more in price i said i was not happy to pay that and asked her again if they were the cheapest she insisted they were. I walked away till another member of staff was serving i asked her for the cheapest cigs she imediatly gave me carlton i asked how come her colleage did not know that she replied that she would have known but just gave what was nearest to her.”

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Posted 8 years ago

“The customer service was lovely, the staff were everywhere, waiting to help their customers and the shop was extremly clean”

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Posted 8 years ago

“By informing me of when an order that was previously out of stock was now back in for ordering.”

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Posted 8 years ago

“Value for money, well stocked and uncomplicated offers, seamless self check out as well as attended check out”

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Posted 8 years ago

“Very happy. Kept up to date with delivery”

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Posted 8 years ago

“competent staff”

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Posted 8 years ago

“Can use clubcard points towards purchases”

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Posted 8 years ago

“The staff are always really pleasant and seem to go an extra mile to assist.They must have some good training overall as its in more than one store I have noticed it”

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Posted 8 years ago

“Good prices, great choice of delivery times, kept informed of delivery slot, polite driver, very helpful”

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Posted 8 years ago

“The staff is nice and the products are quality”

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Posted 8 years ago

“Easy access to store and god lay out better shopping good at check out”

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Posted 8 years ago

“The musical instrument and associated accessories I ordered were to be shipped from two affiliated suppliers. Not only were the delivery dates better than promised, each package was in excellent condition, had the right items in each and Tesco's tracking system.was accurate and informative.”

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Posted 8 years ago

“Their ridiculous prices is what went wrong. Haven't been there for a long time but nothing has changed at all, apart from masses of self service checkouts. Why do they do that for goodness sake. Are self service items cheaper? They should be because the cost of paying checkout staff is factored into the price of every single item. Come on people, don't let them get away with it. Do not use them, and see how quickly they stop.”

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Posted 8 years ago

“Always shop at Tesco direct for toys. It provides great value for money, good service, speedy delivery and also can collect points. Would definitely recommend to friend.”

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Posted 8 years ago

“The selection is amazing and the prices are pretty much the same as everyone’s due to the pricing fixing. Tesco home brands are just as good as named brands.”

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Posted 8 years ago

“Price was good compared to others”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews