Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient and not far from home. Bargains to be had most evenings.”

Helpful Report

Posted 8 years ago

“Very convenient and not far from home. Bargains to be had most evenings.”

Helpful Report

Posted 8 years ago

“Good good good”

Helpful Report

Posted 8 years ago

“Canary wharf management - Dark brown skinned (without prejudice) Friday 15/09 I previously wrote a complaint about his lack of customer centricity and his management style (Hitler) on a separate occasion. On 15/09 He decides to follow me - wants to make his presence felt around me ie approaches me then turns around and walks away. That tantamounts to harrassment. If you cannot take feedback- then you shouldn't be stand in nor store manager. Next time. I will write to CEO.”

Helpful Report

Posted 8 years ago

“I have been using Tesco direct for years. I highly recommend as delivery is usually fast (we use free click & collect to our local Tesco store) products are generally competitively priced AND should u experience an issue, you can contact them & they deal with your issue there & then and have previously sent replacements and collected items that I had issues with. Really great customer service and I trust them to sort out an issue out which will always assure that I keep using!”

Helpful Report

Posted 8 years ago

“I am completely in love with the jackets I brought my children for school, but I am appalled by the fact that upon leaving for school my daughter put her hood up and to my surprise there was a security tag, that had to be removed.”

Helpful Report

Posted 8 years ago

“A member of staff helped me to immediatelly find goods and helped fill my trolley, which made for a good speedy shopping trip. (Am disabled and on crutches). Would recommend this store which is spacious and clean.”

Helpful Report

Posted 8 years ago

“I ordered online and only got 1 substitute which i accepted.The delivery was on time and the man was very helpful.The only negative was that a few cans were dinted but after a quick call to customer services I was refunded for them.”

Helpful Report

Posted 8 years ago

“I ordered a projector screen from Tesco direct. They delivered it to a different address without informing me, no note, no email, nothing. After making a lot of phone calls (their customer service is appalling) they refused to send the package to my address unless I payed and re-ordered it and refused to give me a refund. Disgusting company. AVOID!”

Helpful Report

Posted 8 years ago

“Very good”

Helpful Report

Posted 8 years ago

“The cost of product I bought was very good, the ease of ordering and the delvery service was excellent, well done Tesco.”

Helpful Report

Posted 8 years ago

“very helpful when making a return”

Helpful Report

Posted 8 years ago

“Tesco direct order. Current offer spend over £75 for £10 off. Picked up at local Tesco for free. Good prices, wide range of choice.”

Helpful Report

Posted 8 years ago

“Good delivery options and return options set up ready to go for clothes”

Helpful Report

Posted 8 years ago

“great service kept up to date with every part of the delivery process”

Helpful Report

Posted 8 years ago

“Thanks”

Helpful Report

Posted 8 years ago

“Always happy to help”

Helpful Report

Posted 8 years ago

“want to buy furniture cant access system only groceries”

Helpful Report

Posted 8 years ago

“I use most of your own brands which i find some are as good as branded items, also the Grimsby branch has helpful and friendly staff.”

Helpful Report

Posted 8 years ago

“Where is the 5p carrier bags from tesco which is based in Flitwick,Bedfordshire? I bought some things in there and had to carry them in my hands, and i couldn't see any 10p bags hanging around, even self checkout counter asks if i want to pay 10p for a bag? What the...? So i took all in hands ant on the way back to car i dropped most of my things i bought... that is very nice Tesco. Thanks!”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews