Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks”

Helpful Report

Posted 7 years ago

“Always happy to help”

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Posted 7 years ago

“want to buy furniture cant access system only groceries”

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Posted 7 years ago

“I use most of your own brands which i find some are as good as branded items, also the Grimsby branch has helpful and friendly staff.”

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Posted 7 years ago

“Where is the 5p carrier bags from tesco which is based in Flitwick,Bedfordshire? I bought some things in there and had to carry them in my hands, and i couldn't see any 10p bags hanging around, even self checkout counter asks if i want to pay 10p for a bag? What the...? So i took all in hands ant on the way back to car i dropped most of my things i bought... that is very nice Tesco. Thanks!”

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Posted 7 years ago

“Very happy with the quality of the school uniform I have recently purchased and the price is amazing especially when you have 3 little ones to buy for.”

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Posted 7 years ago

“Very happy with the quality of the school uniform I have recently purchased and the price is amazing especially when you have 3 little ones to buy for.”

Helpful Report

Posted 7 years ago

“I bought a phone in February, it stopped working in September, I was offered a repair which I didn't want. The Tesco guarantee isn't worth the paper it is written on. Despite buying from Tesco they say my guarantee isn't with Tesco but with their supplier - doesn't say this on any of their paperwork. I will never buy anything from Tesco again, they conceal their terms and conditions and are not interested in the customer at all.”

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Posted 7 years ago

“quick, efficient, reasonable prices for clothes and have good deals on food”

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Posted 7 years ago

“They usually have what I need, it's convenient to me and the fruit and veg doesn't go off as quickly as it used to with Tesco!”

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Posted 7 years ago

“They got every thing there”

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Posted 7 years ago

“Well what can I say. Tesco extra Chesterfield. The security guards are simply untrained thugs that have no idea on what's right and wrong. Be warned they're bullies and care”

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Posted 7 years ago

“Easy to order, competitive prices and emails kept me up to date for collection of order. Added bonus is the clubcard points (which helps towards Xmas)”

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Posted 7 years ago

“Helpful staff at Helston”

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Posted 7 years ago

“""If I could have given no stars I would have. Ordered good to be delivered to Caterham Store - go to the store to collect and its not there! I spoke with Tesco Direct who told me that the item had been delivered but had not been checked in - ie - its gone missing - STOLEN!! The only thing can say about it is 'I appreciate your comments, but its out of our control'. Then I was asked if I wanted to order another one but no guarantees that it would be at the store. A refund was requested and I have to wait 5 days for the money. What a crap service from what is meant to be a reputable company - will not be bothering with Tesco Direct again and would certainly urge others to avoid at all costs. Seems that missing goods really doesn't matter to them!”

Helpful Report

Posted 7 years ago

“Because”

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Posted 7 years ago

“All food arrived on time and fresh.”

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Posted 7 years ago

“Parking is a dream. Hardly ever have to queue at tills. Great Sales - bought a 20l Mirror face Russel Hobbs microwave for £49.00”

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Posted 7 years ago

“Just convenient and I collect their points”

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Posted 7 years ago

“good service”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews