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Tesco Direct Reviews

3.2 Rating 2,185 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,185 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Good quality, reasonable price & quick delivery
Helpful Report
Posted 7 years ago
I had to invest in a new printer ready for the back to school. And I would highly recommend
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Posted 7 years ago
They provided all the necessary food items I like. They also have a great customer service who are always very approachable and helpful.
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Posted 7 years ago
Ordered a leaf blower online and without any hiccoughs or delay the product was waiting at the designated area at the designated time. The gear was easy to set up and did what it said on the tin.
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Posted 7 years ago
The range on offer and quality aswell as the special offers giving a wide range
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Posted 7 years ago
Had problem with delivery and it was rectified immediately and the lady I spoke to was very apologetic and sorted everything out immediately
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Posted 7 years ago
useless, told order packaged and labelled then told dispatched 1 week later still no delivery and then told item doesn't exist !!!! hours on site hours on phone and no help at all . Never again
Helpful Report
Posted 7 years ago
Garbage site .....continually falling over. Tried ordering an item this evening. First of all it kept adjusting the number of items to 2 - I really don't need two pressure washers! After logging out and retrying several times I finally thought I'd gotten as far as checkout - only to be informed that the webpage no longer exists!! Incredibly frustrating and shows why Tesco is no longer the force it once was.
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Posted 7 years ago
Lots of tills open, fully stocked shelves
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Posted 7 years ago
Very happy
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Posted 7 years ago
Our tescos in Jamaica Road is good. Offers great variety of products and as always good price.
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Posted 7 years ago
the service was quick and hassle free
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Posted 7 years ago
Ordered an item for my sons birthday. Item was out of stock even though it was in stock on web site. Had to chase tesco to find out what was happening. Was told "it would be easier to have a refund and go and buy it from argos" not good from tesco. Waste of time
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Posted 7 years ago
Easy to checkouts
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Posted 7 years ago
Purchased school tops as always as they wash and iron perfectly yet look smart. I also purchased batteries off the £1 section and noticed Aldi selling simular but at £1.99 so a nice saving xx
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Posted 7 years ago
Fresh food and friendly delivery service
Helpful Report
Posted 7 years ago
Attended my local store last week and was subjected to racist rhetoric from a checkout supervisor because I had the audacity to buy what Tesco was selling, a few months ago my son was also left bruised by a Tesco security guard for..... being chased into the store by an older bully. I lodged a complaint with Tescos customer service and conveniently it has been swept under the proverbial carpet. There is a reason why more and more customers are leaving Tesco and shopping elsewhere.
Helpful Report
Posted 7 years ago
I bought a vacuum cleaner and it stopped working two months later. I called the technical service and they asked me to call the manufacturer directly instead of taking care of the problem themselves. This is against the Consumer Rights Act and, unsurprisingly, also against what they claim in their returns policy web site: "From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund." As I'm tired of wrestling Tesco's customer service, I will call the manufacturer myself but, it goes without saying, this is the last time I buy anything from Tesco. There are too many online shops that deal with these problems efficiently to be wasting time on this one.
Helpful Report
Posted 7 years ago
Tesco Direct are always prompt with their order's, I can always get what I need and delivery is fast too.... Thanks to them school uniform is all sorted and we're ready to go back to school.... Thank you...
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Posted 7 years ago
In the busy 'back to school' period, they had the colour & the sweatshirts that I needed in the right size when I couldn't find them anywhere else. Also click & collect is fantastic as it's free & delivered to a very nearby Tesco express.
Helpful Report
Posted 7 years ago
Tesco Direct is rated 3.2 based on 2,185 reviews