Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient and have good quality fresh produce”

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Posted 8 years ago

“Love the variety only issues is the staff don't keep shelves stocked through the day and there website hadn't always got the same deals as the stores”

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Posted 8 years ago

“Didn't spend”

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Posted 8 years ago

“Didn't spend”

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Posted 8 years ago

“good selections at a convenient locality. however layout is always changing leaving it hard to find things, prices can be hit and miss too, but most things are competitively priced.”

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Posted 8 years ago

“Always got what you want when you want it.High hygene standards and helpful staff”

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Posted 8 years ago

“Self service helps to speed up the process'”

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Posted 8 years ago

“At the moment they are selling the new Bio:renew Herbal Essences shampoo and conditioner for £2.50p a bottle. #LetLifeIn”

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Posted 8 years ago

“Girl on till at Tesco Gatwick was lovely and friendly. First time I have shopped there for a while. Some of the products are low quality. Hated the tzatziki and had to throw it away. Checked ingredients and it contains cornflour - yuk! Didn't think it was possible to go wrong with tzatziki bit Tesco found a way”

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Posted 8 years ago

“I want to do a hummus home and I went to Tesco to buy tahini. It's such a bad product , it's very runny and bitter, I don't recommend at all”

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Posted 8 years ago

“I purchased a mobile phone from the Tesco Direct website. The phone arrived but stopped charging within 3 weeks. I sent the phone to be repaired which took 2weeks. As I had no phone I was relying on friends and family to use their phones to try and contact to find out what was going on. Eventually managed to arrange a delivery day, waited all day for the delivery only to find out 2 days later the phone had gone missing. Tesco did not have a replacement for the phone so told me they would refund. 6 weeks and 4 phone calls later I'm still waiting for a refund. Will never use or recommend Tesco Direct again in the future.”

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Posted 8 years ago

“That the item was available and the order was processed quickly and I am able to collect my order quickly. 24hrs in total from ordering to collecting”

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Posted 8 years ago

“Excellent delivery. Very helpful.”

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Posted 8 years ago

“Used click & collect to order 2 Relaxer Garden Chairs. Very prompt notification that items were at my local store in Peterborough. Quite bulky items, although, the young lady working the click & collect desk was so helpful and trolleyed them out to my car which was a good 200 metres away being a Tesco Extra and all with a smile. Very pleasant experience.”

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Posted 8 years ago

“Excellent Customer service friendly staff”

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Posted 8 years ago

“Easy to use online shopping, I order regularly, great deals, fast efficient service kept well informed excellent communications. Couriers always helpful pleasant and polite.”

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Posted 8 years ago

“good wine selection”

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Posted 8 years ago

“Great for florence and fred clothes”

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Posted 8 years ago

“Great customer service and products”

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Posted 8 years ago

“Good customer service”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews