Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always get very good service, and I enjoy my shopping experience in tesco”

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Posted 8 years ago

“Items were delivered free with delivery saver - I got to choose the day and they even let me know a 1 your delivery slot!”

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Posted 8 years ago

“good prices, variety of stock, friendly staff”

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Posted 8 years ago

“Good deal”

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Posted 8 years ago

“Tesco's shop is always clean with plenty of staff to help with any questions. They have all the products you could want and some. Parking is great too.”

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Posted 8 years ago

“Tesco's shop is always clean with plenty of staff to help with any questions. They have all the products you could want and some. Parking is great too.”

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Posted 8 years ago

“I'M LOVING Tesco right now as they are selling the new range of Herbal Essences Bio:renew shampoo and conditioners cheaper than any other supermarket.These shampoos and conditioners that are crafted with ANTIOXIDANT FUSIONS and have 0% colourants and 0% gluten so they are really great for your hair.There are 7 different fragrances to choose from so far and each one offers something great to make your hair feel fabulous. #Let life in #HerbalEssences @HerbalEssences”

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Posted 8 years ago

“Fast Service and great customer service.”

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Posted 8 years ago

“Can usually buy anything I need.”

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Posted 8 years ago

“the isles were littered with large crates waiting to be unloaded.not acceptable 9a.m.”

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Posted 8 years ago

“Convenient and have good quality fresh produce”

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Posted 8 years ago

“Love the variety only issues is the staff don't keep shelves stocked through the day and there website hadn't always got the same deals as the stores”

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Posted 8 years ago

“Didn't spend”

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Posted 8 years ago

“Didn't spend”

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Posted 8 years ago

“good selections at a convenient locality. however layout is always changing leaving it hard to find things, prices can be hit and miss too, but most things are competitively priced.”

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Posted 8 years ago

“Always got what you want when you want it.High hygene standards and helpful staff”

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Posted 8 years ago

“Self service helps to speed up the process'”

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Posted 8 years ago

“At the moment they are selling the new Bio:renew Herbal Essences shampoo and conditioner for £2.50p a bottle. #LetLifeIn”

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Posted 8 years ago

“Girl on till at Tesco Gatwick was lovely and friendly. First time I have shopped there for a while. Some of the products are low quality. Hated the tzatziki and had to throw it away. Checked ingredients and it contains cornflour - yuk! Didn't think it was possible to go wrong with tzatziki bit Tesco found a way”

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Posted 8 years ago

“I want to do a hummus home and I went to Tesco to buy tahini. It's such a bad product , it's very runny and bitter, I don't recommend at all”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews