Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I easily ordered my children's uniforms with no problems and found it easy to collect my order from my local store. Fast friendly and great quality. Thanks”

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Posted 8 years ago

“Very good products, good prices and very quick delivery”

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Posted 8 years ago

“I recently bought a new duvet cover. It arrived fast and is a great quality product.”

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Posted 8 years ago

“B rought iPhone 5 with sim and was told it takes 9 to 21 days for it to be unlocked so my daughter could use her old sim but they unlocked it the very next day..very helpful customer service man and very happy daughter and a very nice phone”

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Posted 8 years ago

“Fantastic shop ..quality goods really pleased with the variety and prices”

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Posted 8 years ago

“Great customer service.”

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Posted 8 years ago

“Open 24 hours”

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Posted 8 years ago

“Staff on the tills are generally friendly but staff on the floor have very little knowledge of products . For example, they did not know what moth balls were or where to find them (I found them on my own).”

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Posted 8 years ago

“Utter scum of a company, cancelled and sent an order back without notice ruining a little boys birthday. Will never shop with these filth again.”

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Posted 8 years ago

“Excellent ordering service, fast delivery to store and good communication.”

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Posted 8 years ago

“Thanks to Annette- for sorting out my late husbands card & points into my name”

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Posted 8 years ago

“Good quality at affordable prices.”

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Posted 8 years ago

“Very helpful and freindly”

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Posted 8 years ago

“Easy to use website. All items I searched for were in stock and competitive prices/offers. Opted for Home Delivery next day and overall service was great.”

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Posted 8 years ago

“I was able to buy all of the items I went for.”

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Posted 8 years ago

“Service is always great!! Always leave the shop smiling. I can tell customers always come first x”

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Posted 8 years ago

“Great choice of food and house ware, friendly staff.”

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Posted 8 years ago

“GOOD QUALITY DELIVERY SERVICE FOR ONLINE ORDERS.”

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Posted 8 years ago

“They usually have what I need in stock”

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Posted 8 years ago

“I called into Tesco in Hemsworth to return a tee shirt which was the wrong size. The lady on customer service was called Lynn and was really co-operative. She was very friendly and very apologetic when she realised the refund she could give me was less than the price I paid because the item was now in the sale. Really nice person. Good service needs some praise these days.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews