“As a regular customer I have never had to make a complaint until recently when there was a couple of problems with my home shopping delivery. I wrote an email explaining the problem and Tesco were brilliant. They responded quickly and called me to apologise. The lady I spoke to was so helpful and very apologetic. The items I complained about were refunded immediately and they also emailed me a voucher to use on my next shop. I haven't received such good customer service in a long time and although I was disappointed at the problems I had, the way they resolved it put me at ease and restored my faith in the company and I continue to be a regular customer.”
“Needed to upgrade my laptop, got myself
a Lenovo 2 In 1 tablet/
Mini PC, price was less
than other well known
stores, overall a bargain & a great piece of kit. Fully
satisfied, well done
Tesco.”
“Just tried 2 x tesco stores for an item that is on an offer there was none on shelves and in both stores it was a bother to the staff to see if there was any more or when they were back in stock. Poor service thanks Tesco”
“""Only putting 1 star just to leave a comment. Ordered a parcel for click and collect driver delivered it to a wrong store called and they don't know where it is. Women reordered and I told her don't deliver to store deliver to my home address since driver will just get it wrong again. She promised me next day and still not here waiting. Rubbish”
“Ordered a leaf blower online and without any hiccoughs or delay the product was waiting at the designated area at the designated time. The gear was easy to set up and did what it said on the tin.”
“useless, told order packaged and labelled then told dispatched 1 week later still no delivery and then told item doesn't exist !!!! hours on site hours on phone and no help at all .
Never again”
“Garbage site .....continually falling over. Tried ordering an item this evening. First of all it kept adjusting the number of items to 2 - I really don't need two pressure washers! After logging out and retrying several times I finally thought I'd gotten as far as checkout - only to be informed that the webpage no longer exists!!
Incredibly frustrating and shows why Tesco is no longer the force it once was.”
