Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had exactly what I needed for a cheap price, with the option to gain clubcard points. The package arrived promptly, too.”

Helpful Report

Posted 8 years ago

“Bought a Sharp 55' smart TV from Tesco in August, the website was easy to use and everything I needed to know about the product was on the description and specifications, delivery was planned for the next working day with and option to track the delivery in real time, I had to alter the time so as to be in when it arrived which was dealt with easily and without fuss. TV was delivered at a convenient time to suit me and was in a good condition. Tesco even gave me clubcard points with my purchase which was an added bonus.”

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Posted 8 years ago

“Bought breville blender, reduced from £30 to £20, represented great value and just as efficient as the nutri-bullet for less than half the price E”

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Posted 8 years ago

“Easy to order and free click n collect”

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Posted 8 years ago

“Friendly helpful staff Even packed my bags *****”

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Posted 8 years ago

“some stuff available not all”

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Posted 8 years ago

“Great service and great value. Would shop again.”

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Posted 8 years ago

“Prompt customer service”

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Posted 8 years ago

“I lost my daughter and had purchased baby milk etc that I would not be able to use. The customer service team in the Roneo Corner branch were outstanding, my receipt had expired for refund but they made an exception in my case to refund the goods. Thank you”

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Posted 8 years ago

“Because it was cheap”

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Posted 8 years ago

“I always get very good service, and I enjoy my shopping experience in tesco”

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Posted 8 years ago

“Items were delivered free with delivery saver - I got to choose the day and they even let me know a 1 your delivery slot!”

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Posted 8 years ago

“good prices, variety of stock, friendly staff”

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Posted 8 years ago

“Good deal”

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Posted 8 years ago

“Tesco's shop is always clean with plenty of staff to help with any questions. They have all the products you could want and some. Parking is great too.”

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Posted 8 years ago

“Tesco's shop is always clean with plenty of staff to help with any questions. They have all the products you could want and some. Parking is great too.”

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Posted 8 years ago

“I'M LOVING Tesco right now as they are selling the new range of Herbal Essences Bio:renew shampoo and conditioners cheaper than any other supermarket.These shampoos and conditioners that are crafted with ANTIOXIDANT FUSIONS and have 0% colourants and 0% gluten so they are really great for your hair.There are 7 different fragrances to choose from so far and each one offers something great to make your hair feel fabulous. #Let life in #HerbalEssences @HerbalEssences”

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Posted 8 years ago

“Fast Service and great customer service.”

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Posted 8 years ago

“Can usually buy anything I need.”

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Posted 8 years ago

“the isles were littered with large crates waiting to be unloaded.not acceptable 9a.m.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews