Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website proved to be a little troublesome & I wasn't able to use my Tesco vouchers as the products on line were from a company endorsed by Tesco which annoyed me a little! The items have however arrived on time with free delivery.”

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Posted 7 years ago

“Because its all-around great and service very friendly”

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Posted 7 years ago

“I've shopped there for 30 years, reasonable prices, friendly staff”

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Posted 7 years ago

“Helpful staff”

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Posted 7 years ago

“""Oh dear went to Tesco to get some Dettol Mould and Mildew spray but had to buy Tesco's own as the Dettol one was not available...... I totally wasted my money as it had no effect on the mould in a corner of my bathroom so guess what I will be buying today - the Dettol Mould and Mildew which works within 30 minutes of spray, totally dissolves the mould.”

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Posted 7 years ago

“""Tesco Astley - On Saturday I called in for some shopping and noticed that the large white Comfort was obviously sold out from the shelves due to the 50% off special offer......as I normally buy this product I asked a shop assistant and she immediately said she would find out if there was any in the back and if so would ask someone to put some out. Not only did she do that but she actually picked up two and wandered the aisles until she found me......now that is service*****”

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Posted 7 years ago

“Extremely happy”

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Posted 7 years ago

“Always got my wine in”

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Posted 7 years ago

“"" The manager was very rude when I ask her about the £5 bag, why it's more expensive now ,we were in holiday for 4 months and we didn't know about that .so she could explain nicely and politely that tha Government had changed it , as a " Manager" what example give to the staff by behaved on this manners??”

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Posted 7 years ago

“there is enough choice to choose from, the staff are usually helpful and pleasant and they now stock healthier options of food and have tried to cover all bases, so hats off to them”

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Posted 7 years ago

“As a regular customer I have never had to make a complaint until recently when there was a couple of problems with my home shopping delivery. I wrote an email explaining the problem and Tesco were brilliant. They responded quickly and called me to apologise. The lady I spoke to was so helpful and very apologetic. The items I complained about were refunded immediately and they also emailed me a voucher to use on my next shop. I haven't received such good customer service in a long time and although I was disappointed at the problems I had, the way they resolved it put me at ease and restored my faith in the company and I continue to be a regular customer.”

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Posted 7 years ago

“They didn't prices are quite high compared to other supermarkets”

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Posted 7 years ago

“Needed to upgrade my laptop, got myself a Lenovo 2 In 1 tablet/ Mini PC, price was less than other well known stores, overall a bargain & a great piece of kit. Fully satisfied, well done Tesco.”

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Posted 7 years ago

“Always reliable delivering my groceries each month. Excellent value for money. Always eager to please.”

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Posted 7 years ago

“Everything you need you can find it there”

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Posted 7 years ago

“Great Customer and Security Service Good Quality and Variety Food and Grocery Items”

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Posted 7 years ago

“Just tried 2 x tesco stores for an item that is on an offer there was none on shelves and in both stores it was a bother to the staff to see if there was any more or when they were back in stock. Poor service thanks Tesco”

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Posted 7 years ago

“Self check out service available in more tills than usually.”

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Posted 7 years ago

“""Only putting 1 star just to leave a comment. Ordered a parcel for click and collect driver delivered it to a wrong store called and they don't know where it is. Women reordered and I told her don't deliver to store deliver to my home address since driver will just get it wrong again. She promised me next day and still not here waiting. Rubbish”

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Posted 7 years ago

“Had what I wanted at a good price”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews