Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tesco … Brought a nintendo switch from tesco direct, recieved a voucher code within hours. On phoning tesco to query this and ask if it could be applied. The manager of head office in dublin was very rude and would not even listen to me, he spoke over me like i wasnt even talking. If i could not have the discount that was fine, but to be rude to me speak over me that is bad customer service. I had to say please can you just listen to me for one moment, but i ended up just hanging the phone up because he would not even answer my questions or listen at all. I will never buy anything from tescos again”

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Posted 8 years ago

“Just brought a nintendo switch from tesco recieved a voucher code for £20 within hours of purchasing it. When i rang up to querie this and ask if the discount could be applied instead of just saying no and explaining why, the manager said no in a rude manor , wouldnt listern to me talked over me and when i asked him if he could please just listen to me instead of speaking over me he just said read the terms and condtions. It wasnt that the discount couldnt be apllied that anoyed me it was the fact that it was like he wasnt even listening to me, just talked over me. When i said im not buying anything from tescos again he said "ok" . Very rude management, with the attitude the customer is always wrong. The last time i ever shop at tesco.”

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Posted 8 years ago

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Posted 8 years ago

“Recently used online Tesco. Absolutely brilliant service! Will recommend to anyone that doesn't have the time to get out and shop. Do it all on the phone and brought to your door to suit you. Amazing!”

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Posted 8 years ago

“Home delivery was delivered quickly and efficiently”

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Posted 8 years ago

“talking of tesco wadebridge , the staff are so go and helpful , it makes shopping a pleasure ,”

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Posted 8 years ago

“Good selection of items at reasonable prices. Opening times to suit everyone.”

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Posted 8 years ago

“Staff not helpful and unfriendly with no empathy for a problem that I had.”

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Posted 8 years ago

“The service and products were very good but the delivery charge was excessive.”

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Posted 8 years ago

“unreliable,twice delivered damaged ordered items twice in one week ,customer service not very helpful.reporting to trading standard. avoid tesco direct?”

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Posted 8 years ago

“This is a review of the Tesco mobile phone service. I have been with them for three years now, and my wife has also switched over too. Last year we travelled quite a lot in the EU and the setvice we got was excellent. Many thanks. Highly recommended”

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Posted 8 years ago

“Quality and prices are right. Checkout ok. Plus club card rewards. ok.”

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Posted 8 years ago

“very good experience.”

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Posted 8 years ago

“Trick prices, up one week then ' discount ' the next.”

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Posted 8 years ago

“they made it very simple to place my order and there were no hickups what so ever i was very impressed with there service cheers”

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Posted 8 years ago

“Quick service. The staff are always available to help and deal with any queries in good time.”

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Posted 8 years ago

“Self service facility”

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Posted 8 years ago

“efficient service at the checkout - soon as there was queue a staff arrived to open up another till”

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Posted 8 years ago

“Bought something in the sale and was a very good price”

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Posted 8 years ago

“It was a good shop.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews