Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service on the click and collect”

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Posted 8 years ago

“Good price and easy returns policy compared to an online store”

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Posted 8 years ago

“The clear protective bumper I bought for my iPhone 5c discoloured almost immediately and looked like a grubby brown-tinged mess. DON'T SACRIFICE QUALITY TO SAVE A FEW POUNDS PEOPLE.”

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Posted 8 years ago

“Super fast delivery easy to order”

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Posted 8 years ago

“I make a bi-monthly online order to my nearest Tesco (5 miles away - and I have no car!) Their information is transparent, their service and prompt delivery always excellent, even to the remote areas, while their product prices stay highly competitive. For those of us in a rural situation or without a car, such a reliable, magnificent service is like gold-dust!”

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Posted 8 years ago

“supermarket stocks the usual stuff. what else can I say?”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Click and collect service was outstanding and very easy to use.”

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Posted 8 years ago

“I will do when they have delivered”

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Posted 8 years ago

“Fantastic service from the Cromer Road Express store”

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Posted 8 years ago

“The juice which i bought from them made me a happy person.”

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Posted 8 years ago

“The store is chaotic, not as tidy as a lot of other Tescos.”

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Posted 8 years ago

“Excellent store layout allowing ease of shopping!”

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Posted 8 years ago

“I ordered a sofa on the 12th of June and was given wed the 19th of July at the latest. A few days before the 19th I get told it will be the 22nd then I receive a call telling me that the 22nd was a mistake it will be on the 25th.. the delivery driver turns up on a the 25th and they have forgot to load the sofa.. I have now been told it will the 3rd of august.. I have 3 children sitting on floor in the summer holidays and all I get is we are sorry!!”

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Posted 8 years ago

“Useless. They failed to deliver flowers at all. I ordered flowers to cheer up my Mum on the anniversary of my stepfather's death. Tesco emailed and texted me that they would arrive between 1716 and 1816 No flowers arrived. Apparently DPD "couldn't find the address". They have delivered there twice since May through Tesco so how come they have a problem this time. Rang call centre. Said they could deliver more on Thursday. 2 days after they were supposed to. Spent over half an hour to call centre trying to persuade them to deliver next day. Refused. Offered £5 compensation and a full refund. Really? Is that what it's worth? Then offered £10 compensation which I was told was 500% more than they were supposed to offer. So beware. Tesco don't care if they let you down.”

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Posted 8 years ago

“The trolley guy had talking shoes where he had walked miles and killed them. But he still smiled even tho its a rubbish job. He is a hero.”

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Posted 8 years ago

“Always a friendly welcome at my local Tesco Direct”

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Posted 8 years ago

“Realy good service”

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Posted 8 years ago

“always friendly staff, lots of products and always end up getting what i go in for :)”

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Posted 8 years ago

“Great Service, staff helped load heavy purchase in my car”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews