Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful gave good advice and set up my new phone.”

Helpful Report

Posted 8 years ago

“Appalling collection service Ordered goods for collection at local Express store. Had to wait 30 minutes for service. Then they could not find it in store. Told to come back later. On returning they had not found and eventually store manager found it, then blamed staff. The shop was chaotic, with no organisation. Product returned poor quality”

Helpful Report

Posted 8 years ago

“Trying to charge 100% increase on sunflower seed,two weeks ago I purchased 700gr for £1:75 this week the price has shot up 100% to £3:00 for 700gr. Tesco say it do to increase cost from the supplies”

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Posted 8 years ago

“good helpfull staff well stocked”

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Posted 8 years ago

“Everyone nosed u and they go out of there way to help very pleasant people and u enjoy doing your shopping.”

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Posted 8 years ago

“Easy to order from website and quick delivery to store which is free , easy return process if needed”

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Posted 8 years ago

“I purchased home digital telephones and their advice was excellent”

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Posted 8 years ago

“Tesco have a wide range of products on offer with prices to match and a great reward system in place for their customers”

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Posted 8 years ago

“Excellent service, quality and value.”

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Posted 8 years ago

“Cheap and reliable”

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Posted 8 years ago

“Friendly!”

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Posted 8 years ago

“Cery Happysad”

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Posted 8 years ago

“I purchased a joint of Tesco Finest Topside at a cost of £22.85. It turned out to be made up of three pieces, not a good start and could have been used as boot leather. What a disappointment of a meal!!”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“I dont know what's going on with the lettuce , tomatoes, red onions but the lettuce is brown 2 days before product date and when I went to store the same batch dated 13th July are sitting on shop floor brown , bought some red onions product date 17th and there soft and same with tomatoes , ive noticed the salap products have been like this for weeks now , thought the new resealable bags on the lettuce would of made a difference to freshness but obviously theres an issue.”

Helpful Report

Posted 8 years ago

“The shop itself was ok but the Cafe in the Chesterfield store was shocking the latte was half full n lukewarm i asked the staff member if they would top it up n she kindly made me another but again half full the teapots obviously don't have lids that's the second time we have been n def won't be back”

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Posted 8 years ago

“good prices, convenient”

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Posted 8 years ago

“Clear check out process and informative emails regarding delivery.”

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Posted 8 years ago

“Easy to shop online, 1 hour delivery slots, friendly helpful delivery staff”

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Posted 8 years ago

“Very easy very quick”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews