Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

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“Friendly!”

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Posted 8 years ago

“Cery Happysad”

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Posted 8 years ago

“I purchased a joint of Tesco Finest Topside at a cost of £22.85. It turned out to be made up of three pieces, not a good start and could have been used as boot leather. What a disappointment of a meal!!”

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Posted 8 years ago

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Posted 8 years ago

“I dont know what's going on with the lettuce , tomatoes, red onions but the lettuce is brown 2 days before product date and when I went to store the same batch dated 13th July are sitting on shop floor brown , bought some red onions product date 17th and there soft and same with tomatoes , ive noticed the salap products have been like this for weeks now , thought the new resealable bags on the lettuce would of made a difference to freshness but obviously theres an issue.”

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Posted 8 years ago

“The shop itself was ok but the Cafe in the Chesterfield store was shocking the latte was half full n lukewarm i asked the staff member if they would top it up n she kindly made me another but again half full the teapots obviously don't have lids that's the second time we have been n def won't be back”

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Posted 8 years ago

“good prices, convenient”

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Posted 8 years ago

“Clear check out process and informative emails regarding delivery.”

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Posted 8 years ago

“Easy to shop online, 1 hour delivery slots, friendly helpful delivery staff”

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Posted 8 years ago

“Very easy very quick”

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Posted 8 years ago

“easy to navigate store, good prices, friendly staff”

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Posted 8 years ago

“Very easy website to do an online grocery shop. One item was damaged on arrival, the driver refunded the full amount right there and then! They were short of stock on another item in a specific size so they replaced it with a smaller size. I wasn't happy about this as it meant i was short of the quantity i needed. As a result, they refunded the full amount to me and let me keep the size they'd sent. That made me happy! I've ordered from Tesco a few times before and i find them very good for online grocery shopping!”

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Posted 8 years ago

“best prices, good choices”

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Posted 8 years ago

“best prices, good choices”

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Posted 8 years ago

“Great customer service with buying a tv. Help me with bringing the tv all the way to the car.”

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Posted 8 years ago

“Quick service! Food is quite tasty, but most of all it's easy! I'm on week 3 and I don't feel hungry. It's not difficult if you go out, you just need to plan ahead a little. I will continue until I've reached my goal. The thing to note is my body is strange, so the fact I have lost 8lb, is amazing, but it does feel more in my clothes”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Customer service very good, polite checkout assistants, today a young guy was exceptionally well mannered and helpful.”

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Posted 8 years ago

“Average. Not enough details explaining when I will receive my items.”

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Posted 8 years ago

“Great stuff at reasonable prices.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews