Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to navigate store, good prices, friendly staff”

Helpful Report

Posted 8 years ago

“Very easy website to do an online grocery shop. One item was damaged on arrival, the driver refunded the full amount right there and then! They were short of stock on another item in a specific size so they replaced it with a smaller size. I wasn't happy about this as it meant i was short of the quantity i needed. As a result, they refunded the full amount to me and let me keep the size they'd sent. That made me happy! I've ordered from Tesco a few times before and i find them very good for online grocery shopping!”

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Posted 8 years ago

“best prices, good choices”

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Posted 8 years ago

“best prices, good choices”

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Posted 8 years ago

“Great customer service with buying a tv. Help me with bringing the tv all the way to the car.”

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Posted 8 years ago

“Quick service! Food is quite tasty, but most of all it's easy! I'm on week 3 and I don't feel hungry. It's not difficult if you go out, you just need to plan ahead a little. I will continue until I've reached my goal. The thing to note is my body is strange, so the fact I have lost 8lb, is amazing, but it does feel more in my clothes”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Customer service very good, polite checkout assistants, today a young guy was exceptionally well mannered and helpful.”

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Posted 8 years ago

“Average. Not enough details explaining when I will receive my items.”

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Posted 8 years ago

“Great stuff at reasonable prices.”

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Posted 8 years ago

“next day delivery at a reasonable hour great value wines”

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Posted 8 years ago

“Fast delivery at competitive prices. Click and collect at local store. No missed delivery notices required.”

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Posted 8 years ago

“Fast delivery at competitive prices. Click and collect at local store. No missed delivery notices required.”

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Posted 8 years ago

“Amazing service and friendly delivery driver”

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Posted 8 years ago

“I've always been a "foodie"; either making my own meals from scratch, or willing to try out new product ranges. In both cases I've found that in recent years various ingredients that were once common in Tesco are no longer available, and that the product ranges have remained stagnant over a period of a few years (St.Neots store). I'm sickened by the overwhelming range of pasta, curry and Mexican sauce's which are bye and large non-authentic and mass produced, often leaving a bitter taste. I realise Tesco is a business and needs to make a profit, however the likes of Lidl are able to offer something different on a regular basis ( authentic?; I doubt it, but at least it's a different taste and different choice). Not all of us shopping in the St.Neots branch are impoverished, and would welcome more choice ( BarHill, albeit a larger store, seems to cater for a wider and more diverse range of ethnicity groups). This criticism should not be solely directed to my local Tesco store but also to the other smaller presence of a rival store in the town centre, which also down-sized, and similarly down graded it's products to affordable by people presumably affected by the credit crunch or similar woes.”

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Posted 8 years ago

“I'm so glad to shopping”

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Posted 8 years ago

“The staff make me feel welcome every morning with a smile on there face.which is not easy at 6.30a.m.thank you.”

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Posted 8 years ago

“The customer service is a disgrace awaiting a damaged wine cooler to be replaced for over 2 weeks. Nobody knows anything I've taken two days off work as was promised it's being collected those days but it's still sitting in my hallway. Would never recommend them for anything, am taking legal action against them.”

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Posted 8 years ago

“They helped me find everything i needed just out of stock of GC rolls”

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Posted 8 years ago

“generally good value for money and helpful staff”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews