“I've always been a "foodie"; either making my own meals from scratch, or willing to try out new product ranges. In both cases I've found that in recent years various ingredients that were once common in Tesco are no longer available, and that the product ranges have remained stagnant over a period of a few years (St.Neots store). I'm sickened by the overwhelming range of pasta, curry and Mexican sauce's which are bye and large non-authentic and mass produced, often leaving a bitter taste. I realise Tesco is a business and needs to make a profit, however the likes of Lidl are able to offer something different on a regular basis ( authentic?; I doubt it, but at least it's a different taste and different choice).
Not all of us shopping in the St.Neots branch are impoverished, and would welcome more choice ( BarHill, albeit a larger store, seems to cater for a wider and more diverse range of ethnicity groups).
This criticism should not be solely directed to my local Tesco store but also to the other smaller presence of a rival store in the town centre, which also down-sized, and similarly down graded it's products to affordable by people presumably affected by the credit crunch or similar woes.”
“The customer service is a disgrace awaiting a damaged wine cooler to be replaced for over 2 weeks. Nobody knows anything I've taken two days off work as was promised it's being collected those days but it's still sitting in my hallway. Would never recommend them for anything, am taking legal action against them.”
“Was a little disappointed with the lack of products available. There seemed to be a lot of space on the shelves where items should be but were either out of stock or the shelves had not been re-stocked.”
“Tesco direct were easy to deal with and their emails kept me updated with the status of my order. I liked the way I was able to pick up my order from a local Tesco express rather than having to go to one of their larger stores.”
“Their self service machines don't shout at you like the ones in Morrisons. I'm constantly reverting back to a 9 year old boy and saying sorry, and I'm not sure what for! I sometimes go out to my car and have a cry and then look in the mirror and tell myself "you're better than this graham, get it together!" And turn my self help audiobook on that's entitled "how to deal with self service robot machines shouting instructions at you, and why you shouldn't let it drag you down". After 45 mins of that, I finally feel confident enough to drive home; but then I realise I've used all my tissues and have to go back into Morrisons and the cycle begins again! Please send help!”
“They have a large range of products and plenty of delivery slots.
On the downside, all slots over the next few days are expensive, and they have been out of stock on some very basic products recently, e.g. salad, yet I can find it in my local outlet the same afternoon.”
