Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Szybka i mila obs?uga”

Helpful Report

Posted 8 years ago

“Ease of use, click and collect is ideal, great communication, quality products, fab service, love Tesco clothing”

Helpful Report

Posted 8 years ago

“They have a large range of products and plenty of delivery slots. On the downside, all slots over the next few days are expensive, and they have been out of stock on some very basic products recently, e.g. salad, yet I can find it in my local outlet the same afternoon.”

Helpful Report

Posted 8 years ago

“Good website easy to navigate and easy ordering with quick delivery to store”

Helpful Report

Posted 8 years ago

“Item was earlier than expected and was given a refund due to the price comparison”

Helpful Report

Posted 8 years ago

“I am an OAP and struggle to use my mobile phone. Dave, the salesman at the Durrington store in West Durrington ,has the kindest manner and always "sorts me out" with respect. I find I learn a little more from him each time I seek help. All of the sales team are helpful at this store with very friendly manners.”

Helpful Report

Posted 8 years ago

“Failed to delivery a sofa on the agreed date (after waiting over 6 weeks) and still no one from Tesco or their delivery company ArrowXL can give me a delivery date. Appalling service by Tesco, I would not order anything from them again”

Helpful Report

Posted 8 years ago

“Order item on the 15th June for delivery on the 21th. Received voicemail 8.58 on the 21th, Item has not arrived for dispatch. No update on the 21st or 22nd Contacted customer service on 23rd, they could not advise anything and will look into it. update in the afternoon... we are still looking into it.... Monday 26th updated to say item will be delivered next Saturday. customer service called Monday to say they are still looking into it.... with no delivery scheduled..... Called customer service on the 27th on same number as every other call, only now the can not answer my questions as "Customer care" are looking into the issue.... Simply discussing service and PP communication. I can only guess this is a totally outsourced online operation, managed by the cheapest bidder. I wish i read these reviews first, I would have paid the £30 more and gone to Homebase and would have been using my item for the last week!!!! BE WARNED.. DO NOT TRUST TESCO.. OMG!!! I have just checked the item and the price has gone up by £100, Yes this is a hot weather item, and we have a heat wave atm... Homebase are now £70 cheaper, but Tesco still have my £300.... Little regards, A VERY DISAPPOINTED CUSTOMER.”

Helpful Report

Posted 8 years ago

“12 days, no item, PP communication,”

Helpful Report

Posted 8 years ago

“good store, good selection of items and good prices”

Helpful Report

Posted 8 years ago

“very nice service lovely place to shop”

Helpful Report

Posted 8 years ago

“I wouldn't give them a star, had a shed delivered 3weeks ago came with missing and broken parts still waiting for shed to be collected,customer service don't seem bothered 15 emails later still waiting.”

Helpful Report

Posted 8 years ago

“They have stopped selling lots of things I used to buy for example all the own brand boil in the bag rice own brand and value ginger nuts & other biscuits family value dryed milk powder several ports, they also stopped selling the only unrefined granulated sugar and replaced it with light brown cane sugar which isn't unrefined so I have to buy mine on line as I can't use unrefined. I dont like how they try to trick you on pricing, buying the larger value size can often cost you more per 100 grams than the smaller packs, and the prise rises can be massive for example black grape's just went from £2. 00 to £2.50/25% in one go and thats not a one off thing”

Helpful Report

Posted 8 years ago

“Discounted tv”

Helpful Report

Posted 8 years ago

“Offer free click and collect with next day collection.”

Helpful Report

Posted 8 years ago

“Happy about shopping in Tescos but your cafe at Stockton branch is another story. The chips seemed to made of some kind of powery substance of which I cannot figur out. The Eggs were over cooked on one side and the cook in their wisdom thought ok have over done that side so I guess I must over cook the other to match. Like rubber they were. The 2 small sausage like objects were totally burned black bright on one side and I was at a loss to figure out what was on the inside as they taisted of nothing at all. Totally bland cheap rubbish.. The only thing on the plate which was really edible were the baked beans. Well lets face it, a complete idiot cannot mess up cooking baked beans, I would have thought. Never again will my wife and I ever go near a Tesco cafe. That is 2 supermarket cafes off out list,ask we wrote off the ASDA cafes years ago. I doubt It cost Tesco more than 25p to put the food on the plates but they had the cheek to chage £5.95 each for our small breakfast which was made up of cheap rubbish food which was very badly cooked to boot. By the way spent the rest of the afternoon on the loo. I wonder why.”

Helpful Report

Posted 8 years ago

“Price. Excellent quality. ease of layout. Disabled parking. Just good food at affordable prices.”

Helpful Report

Posted 8 years ago

“Item was delivered by due date, easy buying process, easy collection process with a choice of stores to collect from.”

Helpful Report

Posted 8 years ago

“Very easy and friendly service”

Helpful Report

Posted 8 years ago

“Really easy to use their click and collect!”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews