Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very nice service lovely place to shop”

Helpful Report

Posted 8 years ago

“I wouldn't give them a star, had a shed delivered 3weeks ago came with missing and broken parts still waiting for shed to be collected,customer service don't seem bothered 15 emails later still waiting.”

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Posted 8 years ago

“They have stopped selling lots of things I used to buy for example all the own brand boil in the bag rice own brand and value ginger nuts & other biscuits family value dryed milk powder several ports, they also stopped selling the only unrefined granulated sugar and replaced it with light brown cane sugar which isn't unrefined so I have to buy mine on line as I can't use unrefined. I dont like how they try to trick you on pricing, buying the larger value size can often cost you more per 100 grams than the smaller packs, and the prise rises can be massive for example black grape's just went from £2. 00 to £2.50/25% in one go and thats not a one off thing”

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Posted 8 years ago

“Discounted tv”

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Posted 8 years ago

“Offer free click and collect with next day collection.”

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Posted 8 years ago

“Happy about shopping in Tescos but your cafe at Stockton branch is another story. The chips seemed to made of some kind of powery substance of which I cannot figur out. The Eggs were over cooked on one side and the cook in their wisdom thought ok have over done that side so I guess I must over cook the other to match. Like rubber they were. The 2 small sausage like objects were totally burned black bright on one side and I was at a loss to figure out what was on the inside as they taisted of nothing at all. Totally bland cheap rubbish.. The only thing on the plate which was really edible were the baked beans. Well lets face it, a complete idiot cannot mess up cooking baked beans, I would have thought. Never again will my wife and I ever go near a Tesco cafe. That is 2 supermarket cafes off out list,ask we wrote off the ASDA cafes years ago. I doubt It cost Tesco more than 25p to put the food on the plates but they had the cheek to chage £5.95 each for our small breakfast which was made up of cheap rubbish food which was very badly cooked to boot. By the way spent the rest of the afternoon on the loo. I wonder why.”

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Posted 8 years ago

“Price. Excellent quality. ease of layout. Disabled parking. Just good food at affordable prices.”

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Posted 8 years ago

“Item was delivered by due date, easy buying process, easy collection process with a choice of stores to collect from.”

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Posted 8 years ago

“Very easy and friendly service”

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Posted 8 years ago

“Really easy to use their click and collect!”

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Posted 8 years ago

“I got a good Father's Day present and all the groceries I needed.”

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Posted 8 years ago

“Easy to find all products, reasonably priced & staff fairly friendly.”

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Posted 8 years ago

“Happy staff, clean and got all my shopping needs”

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Posted 8 years ago

“Staff are great.”

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Posted 8 years ago

“good prices”

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Posted 8 years ago

“The order came between the time given and I got to choose a time slot to suit me”

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Posted 8 years ago

“went in and found all the items i was looking for and i did not have to wait at the tills to be served”

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Posted 8 years ago

“I always get what I need and the staff is very helpful!”

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Posted 8 years ago

“Lost time. Tesco can't work. Don't want to hear Tesco! 4K6384PMV. Ordered jackets for the entire family. Promised delivery of 3-5 days. Week wrote in support. The answer: "we don't know for sure". After two weeks mail - "As requested, we are processing the refund of your order". Who "requested"? I "requested" my order. Because I paid. Because I waited two weeks. I can't believe. Don't want to hear Tesco!”

Helpful Report

Posted 8 years ago

“I bought a swimsuit- very affordable and good fit, feels like it will last- time will tell”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews