Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff very helpful and can usually find what I'm looking for”

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Posted 8 years ago

“Made me feel very happy”

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Posted 8 years ago

“Great service and quickly delivered, especially as it arrived before the estimated delivery date by a few days”

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Posted 8 years ago

“its a Tesco express,high prices,miserable staff,they never ask you if you have a Tesco card,the isle's are very narrow ,a wheelchair user would have great difficulty getting around,its just a horribly place to shop,you can't get all of your needs there,its good job we also have a Heron,other wise we WOULD have do our shopping at Tesco.”

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Posted 8 years ago

“Quick delivery and all items ordered delivered”

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Posted 8 years ago

“Quick delivery and all items ordered delivered”

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Posted 8 years ago

“I ordered some earphones and a pajama bottoms from Tesco direct for click and collect from my local Tesco, everything was delivered to the store quick enough but It was once I got there that I really had problems. First off the wait time was PAINFULLY slow like jeez the woman who was serving customer service would constantly be going and coming back so when I first went to the customer service area I was told by the woman doing the '3 items or less' line to do my shopping and come back later which I did do but when I got back to the now newly formed line she was STILL disappearing which just made a short line become a lot longer. Then when she did get to me FINALLY she had forgotten my pajama bottoms and I had the joy of waiting even longer for my items. But all was well because I had a nice little show at the side of me where some African woman blatantly tried to walk out with a handful of items because I assume she thought she was entitled to it. Never did see the end to that show as once I got my items I couldn't wait to get home. I had used up all my 'putting up with other human beings' points I was done for the day XD.”

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Posted 8 years ago

“great customer service, served within 2 minutes clean store. and friendly staff”

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Posted 8 years ago

“Always got stock of what I go for always helpful and friendly at the tills only once had a problem with a product and was refunded straight away”

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Posted 8 years ago

“Thay are very helpful and pleasant xx”

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Posted 8 years ago

“Tesco own Cotton Multi Surface Cleaner 1litre for 60p is an amazing product. I bought it for first time yesterday and will buy again. Fantastic”

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Posted 8 years ago

“Lovely food mostly all products are reasonably priced .”

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Posted 8 years ago

“The Tesco own chicken wings are really tasty and i like all products I buy.”

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Posted 8 years ago

“Bike arrived in good time however the gears do not operate correctly and they have poor customer service to sort the problem out”

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Posted 8 years ago

“Excellent choice of good quality products Easy parking Polite and friendly staff”

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Posted 8 years ago

“Good for shopping”

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Posted 8 years ago

“Excellent customer service easy checkout process very competitive prices and fast delivery.”

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Posted 8 years ago

“A a large selection of vegetarian meat free products”

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Posted 8 years ago

“Easy to order, chose collection from store to save on delivery. Took about 3 days due to where I live even tho our store has regular deliveries every day.”

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Posted 8 years ago

“Utterly appalling! One tiny line on certain items mentions 'Tesco Partners' - I doubt anyone notices that until, like me, they realise they've been charged a delivery charge PER ITEM! Returning is a huge hassle AND you have to pay return costs! I was charged a ridiculous £9 delivery, three times £3, because each item was coming from a different 'partner'! No, when I buy on Tesco Direct, I am sent the goods from them and pay one delivery fee, for one delivery. Any returns go back the same way. NOT ANY MORE!!! Tescos have totally changed their system, giving no explanation at all. They now have "partners " - a ludicrous term as Partners implies equality. The little company selling the tat I bought are not a partner - they are inexperienced and useless! 4 emails to the seller for one item and I still don't have a receipt or packing slip to put in the parcel for return! Each seller has different rules - each item has to be returned either to a specific larger Tesco store or to an individual address. You have to contact each seller seperately to arrange returning AND pay for each return. OR I have to pay my carer and petrol to take it to one of the larger stores (can't return to your local Tescos!) A huge hassle which I have zero intention of going through again! On top of this, incredibly rude Tescos staff on Twitter insist that it is clear on each item that it comes from 'a Tesco partner' - one small line is NOT clear, and especially so if we're used to just buying from Tescos and returning for free. Twitter staff repeatedly ignored my comments AND my requests to stop messaging me - kept repeating the ridiculous mantra that 'it is made very clear you are buying from a partner' (not true) and demanded I tell them (I refused!) the name of the Tesco staff member who was much more helpful via email and agreed the system was poor, so much so that they refunded my 3 separate delivery charges! That staff member agreed things needed to change to make it clearer who the customer is buying from. Tesco used to be just buy the item, pay one delivery, it all comes together, and can all be returned very easily, all together. You cannot change that without telling customers - especially without making clear that the system is more expensive and far far more hassle now! Having to return items means paying for that privilege - even though I'm returning because the item looks nothing like it does on the website! And that's paying a separate delivery fee for each item, packaging them all up separately, and sending to different addresss. You have to hunt through Tesco.com to find the info re returns, email each separate company - 4 emails so far to one 'partner' and they still haven't given me the returns slip I asked for in my first email! Are Tescos trying to make even more money by trying to compete with eBay or Amazon? If so, they need to do a massive overhaul on the entire thing, gave one central returns system, and teach their Twitter staff some manners and respect!”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews