Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The range & quality has much improved. There is now a broad range of priced tin soup from 45p to1.15p Quality of veg. good.”

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Posted 8 years ago

“I went shopping for a radio at the King Cross Halifax branch of Tesco. I saw one for sale at £4 and promptly bought it. When I took it to the Self Service check out the price turned out to be £8, I queried this with the shop workers and one young man went to check it out. He came back and explained that someone had put it on the wrong shelf, it should have been £8 but because of the mistake they would only charge me £4 instead of £8. I was amazed and very grateful.”

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Posted 8 years ago

“Great shop with great prices”

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Posted 8 years ago

“Tesco supermarket is one of my favourite shops.The employees are very polite and friendly and the price is very acceptable too. I always find what I need and they really try to do their best.”

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Posted 8 years ago

“Just been to Tesco in Leeds, I was returning some clothing I had bought recently. John who served me was so helpful and friendly. There should be more customer service advisers like John!”

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Posted 8 years ago

“They have a good range of products at a fair price, and customer service is excellent.”

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Posted 8 years ago

“Friendly helpful staff Jenny and Misha. Good well sricjed branch and well laid out not cluttered. Would highly recommend shopping in this store.”

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Posted 8 years ago

“There delivery system is a waste of money, when you get the food it beginning to rot down if its a plastic bag its full of rotten water and stinking smell, you then have to take it to Tesco's your self to get your back, the staff think its so funny.”

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Posted 8 years ago

“Don't purchase any tesco insurance, unless you like the idea of not being paid for a claim, they renew without contacting you first, and if you tell them that you have found someone cheaper, they still want full payment and if they cant get that, they want a cancellation fee, and when you tell them, (they are very rude staff) that you did not what it, they jest tell you to pay up and literally f off. customer service at Tesco is non-existent, so save your self time and heart ache, and find any one else.”

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Posted 8 years ago

“staff very helpful, courteous, friendly and cheerful and good deals,”

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Posted 8 years ago

“Staff very helpful and can usually find what I'm looking for”

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Posted 8 years ago

“Made me feel very happy”

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Posted 8 years ago

“Great service and quickly delivered, especially as it arrived before the estimated delivery date by a few days”

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Posted 8 years ago

“its a Tesco express,high prices,miserable staff,they never ask you if you have a Tesco card,the isle's are very narrow ,a wheelchair user would have great difficulty getting around,its just a horribly place to shop,you can't get all of your needs there,its good job we also have a Heron,other wise we WOULD have do our shopping at Tesco.”

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Posted 8 years ago

“Quick delivery and all items ordered delivered”

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Posted 8 years ago

“Quick delivery and all items ordered delivered”

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Posted 8 years ago

“I ordered some earphones and a pajama bottoms from Tesco direct for click and collect from my local Tesco, everything was delivered to the store quick enough but It was once I got there that I really had problems. First off the wait time was PAINFULLY slow like jeez the woman who was serving customer service would constantly be going and coming back so when I first went to the customer service area I was told by the woman doing the '3 items or less' line to do my shopping and come back later which I did do but when I got back to the now newly formed line she was STILL disappearing which just made a short line become a lot longer. Then when she did get to me FINALLY she had forgotten my pajama bottoms and I had the joy of waiting even longer for my items. But all was well because I had a nice little show at the side of me where some African woman blatantly tried to walk out with a handful of items because I assume she thought she was entitled to it. Never did see the end to that show as once I got my items I couldn't wait to get home. I had used up all my 'putting up with other human beings' points I was done for the day XD.”

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Posted 8 years ago

“great customer service, served within 2 minutes clean store. and friendly staff”

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Posted 8 years ago

“Always got stock of what I go for always helpful and friendly at the tills only once had a problem with a product and was refunded straight away”

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Posted 8 years ago

“Thay are very helpful and pleasant xx”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews