“I am an OAP and struggle to use my mobile phone. Dave, the salesman at the Durrington store in West Durrington ,has the kindest manner and always "sorts me out" with respect. I find I learn a little more from him each time I seek help. All of the sales team are helpful at this store with very friendly manners.”
“Failed to delivery a sofa on the agreed date (after waiting over 6 weeks) and still no one from Tesco or their delivery company ArrowXL can give me a delivery date. Appalling service by Tesco, I would not order anything from them again”
“Order item on the 15th June for delivery on the 21th.
Received voicemail 8.58 on the 21th, Item has not arrived for dispatch.
No update on the 21st or 22nd
Contacted customer service on 23rd, they could not advise anything and will look into it. update in the afternoon... we are still looking into it....
Monday 26th updated to say item will be delivered next Saturday.
customer service called Monday to say they are still looking into it.... with no delivery scheduled..... Called customer service on the 27th on same number as every other call, only now the can not answer my questions as "Customer care" are looking into the issue....
Simply discussing service and PP communication. I can only guess this is a totally outsourced online operation, managed by the cheapest bidder. I wish i read these reviews first, I would have paid the £30 more and gone to Homebase and would have been using my item for the last week!!!! BE WARNED.. DO NOT TRUST TESCO.. OMG!!! I have just checked the item and the price has gone up by £100, Yes this is a hot weather item, and we have a heat wave atm... Homebase are now £70 cheaper, but Tesco still have my £300....
Little regards,
A VERY DISAPPOINTED CUSTOMER.”
“I wouldn't give them a star, had a shed delivered 3weeks ago came with missing and broken parts still waiting for shed to be collected,customer service don't seem bothered 15 emails later still waiting.”
“They have stopped selling lots of things I used to buy for example all the own brand boil in the bag rice own brand and value ginger nuts & other biscuits family value dryed milk powder several ports, they also stopped selling the only unrefined granulated sugar and replaced it with light brown cane sugar which isn't unrefined so I have to buy mine on line as I can't use unrefined. I dont like how they try to trick you on pricing, buying the larger value size can often cost you more per 100 grams than the smaller packs, and the prise rises can be massive for example black grape's just went from £2. 00 to £2.50/25% in one go and thats not a one off thing”
“Happy about shopping in Tescos but your cafe at Stockton branch is another story. The chips seemed to made of some kind of powery substance of which I cannot figur out. The Eggs were over cooked on one side and the cook in their wisdom thought ok have over done that side so I guess I must over cook the other to match. Like rubber they were. The 2 small sausage like objects were totally burned black bright on one side and I was at a loss to figure out what was on the inside as they taisted of nothing at all. Totally bland cheap rubbish.. The only thing on the plate which was really edible were the baked beans. Well lets face it, a complete idiot cannot mess up cooking baked beans, I would have thought. Never again will my wife and I ever go near a Tesco cafe. That is 2 supermarket cafes off out list,ask we wrote off the ASDA cafes years ago.
I doubt It cost Tesco more than 25p to put the food on the plates but they had the cheek to chage £5.95 each for our small breakfast which was made up of cheap rubbish food which was very badly cooked to boot. By the way spent the rest of the afternoon on the loo. I wonder why.”
