Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a garden bench that was in stock Paid extra for nominated day delivery 5 days later after an email saying it had been despatched didn't come - and after a lengthy phone call was told it wouldn't be delivered till middle of the week after - ruined a birthday surprise - rubbish service”

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Posted 8 years ago

“Good on line choice covering just about everything. I was shopping for cheap suitcases and got 2 for £46 cheapest I could find anywhere else on line. I was kept up to date on the delivery via email and received goods within a week. very happy with the quality of the cases and the way they were kept free from transit damage in thick boxes”

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Posted 8 years ago

“Quick and easy”

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Posted 8 years ago

“Product as advertisement. Product arrived earlier than planned. The watch I buy I really like.”

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Posted 8 years ago

“providing the goods from stock”

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Posted 8 years ago

“Good hassle free experience”

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Posted 8 years ago

“had what I needed”

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Posted 8 years ago

“they are easy to use and reliable.”

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Posted 8 years ago

“Very convenient”

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Posted 8 years ago

“Always nice service at the Dudley store and always return”

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Posted 8 years ago

“The range & quality has much improved. There is now a broad range of priced tin soup from 45p to1.15p Quality of veg. good.”

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Posted 8 years ago

“I went shopping for a radio at the King Cross Halifax branch of Tesco. I saw one for sale at £4 and promptly bought it. When I took it to the Self Service check out the price turned out to be £8, I queried this with the shop workers and one young man went to check it out. He came back and explained that someone had put it on the wrong shelf, it should have been £8 but because of the mistake they would only charge me £4 instead of £8. I was amazed and very grateful.”

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Posted 8 years ago

“Great shop with great prices”

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Posted 8 years ago

“Tesco supermarket is one of my favourite shops.The employees are very polite and friendly and the price is very acceptable too. I always find what I need and they really try to do their best.”

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Posted 8 years ago

“Just been to Tesco in Leeds, I was returning some clothing I had bought recently. John who served me was so helpful and friendly. There should be more customer service advisers like John!”

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Posted 8 years ago

“They have a good range of products at a fair price, and customer service is excellent.”

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Posted 8 years ago

“Friendly helpful staff Jenny and Misha. Good well sricjed branch and well laid out not cluttered. Would highly recommend shopping in this store.”

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Posted 8 years ago

“There delivery system is a waste of money, when you get the food it beginning to rot down if its a plastic bag its full of rotten water and stinking smell, you then have to take it to Tesco's your self to get your back, the staff think its so funny.”

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Posted 8 years ago

“Don't purchase any tesco insurance, unless you like the idea of not being paid for a claim, they renew without contacting you first, and if you tell them that you have found someone cheaper, they still want full payment and if they cant get that, they want a cancellation fee, and when you tell them, (they are very rude staff) that you did not what it, they jest tell you to pay up and literally f off. customer service at Tesco is non-existent, so save your self time and heart ache, and find any one else.”

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Posted 8 years ago

“staff very helpful, courteous, friendly and cheerful and good deals,”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews