Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a good Father's Day present and all the groceries I needed.”

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Posted 8 years ago

“Easy to find all products, reasonably priced & staff fairly friendly.”

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Posted 8 years ago

“Happy staff, clean and got all my shopping needs”

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Posted 8 years ago

“Staff are great.”

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Posted 8 years ago

“good prices”

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Posted 8 years ago

“The order came between the time given and I got to choose a time slot to suit me”

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Posted 8 years ago

“went in and found all the items i was looking for and i did not have to wait at the tills to be served”

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Posted 8 years ago

“I always get what I need and the staff is very helpful!”

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Posted 8 years ago

“Lost time. Tesco can't work. Don't want to hear Tesco! 4K6384PMV. Ordered jackets for the entire family. Promised delivery of 3-5 days. Week wrote in support. The answer: "we don't know for sure". After two weeks mail - "As requested, we are processing the refund of your order". Who "requested"? I "requested" my order. Because I paid. Because I waited two weeks. I can't believe. Don't want to hear Tesco!”

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Posted 8 years ago

“I bought a swimsuit- very affordable and good fit, feels like it will last- time will tell”

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Posted 8 years ago

“Ordered a garden bench that was in stock Paid extra for nominated day delivery 5 days later after an email saying it had been despatched didn't come - and after a lengthy phone call was told it wouldn't be delivered till middle of the week after - ruined a birthday surprise - rubbish service”

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Posted 8 years ago

“Good on line choice covering just about everything. I was shopping for cheap suitcases and got 2 for £46 cheapest I could find anywhere else on line. I was kept up to date on the delivery via email and received goods within a week. very happy with the quality of the cases and the way they were kept free from transit damage in thick boxes”

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Posted 8 years ago

“Quick and easy”

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Posted 8 years ago

“Product as advertisement. Product arrived earlier than planned. The watch I buy I really like.”

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Posted 8 years ago

“providing the goods from stock”

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Posted 8 years ago

“Good hassle free experience”

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Posted 8 years ago

“had what I needed”

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Posted 8 years ago

“they are easy to use and reliable.”

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Posted 8 years ago

“Very convenient”

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Posted 8 years ago

“Always nice service at the Dudley store and always return”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews