Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 review Published 3 minutes agoDelivery chaos Ok so i ordered a tv on the 2nd June and select delivery date to ME for today 8th June. Good enough i got a confirmation email to say the order was placed, and it noted that i would receive another email once dispatched. Sitting yesterday i thought i would check the status and track my order, it hadnt been set to dispatched. Same again this morning when i checked. So i phoned Tesco and the woman told me that the date that i chose was the day that it is actually delivered to the courier service who would deliver to me. Now im in Northern Ireland and there is only one base for this company, when i phoned them they hadnt received my goods and their delivery to my town was tomorrow. I had missed out on this delivery and would therefore have to wait until next week to get my tv. Tesco need to go over there delivery options and highlight that it will be delivered to courier on that date and not myself. Fair enough im in Northern Ireland and can expext delays. But as the courier service said Tesco arent meant to allow Northern Ireland residents pick their delivery date. Absolute joke. If i had of known this i would have went elsewhere. In fact i will be for now on. They wont be getting any custom from me anymore.”

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Posted 8 years ago

“A food order for over £700 was queried by the bank on the morning of delivery due to the sum despite funds in account - 75 guests to be fed ... Tesco did not notify us of the cancellation. Tescos said the non contact was their policy - they then hoped I would use the service again - I would advise that you do not use the service if you wish to see your party guests fed. Shame on you Tescos!”

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Posted 8 years ago

“Tesco sold me bad condoms”

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Posted 8 years ago

“they told me to go away which pissd me off”

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Posted 8 years ago

“Good selection”

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Posted 8 years ago

“Easy to use, quick and convenient.”

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Posted 8 years ago

“Paper cheap price fast delivery”

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Posted 8 years ago

“Terrible service Listing on Tesco's website said "in stock" Purchased item on 30th may.Conformation email sent to me saying item in stock and will be dispatched soon.The day of the first expected delivery date email received saying item out of stock.Tesco had also taken the money from my account 3 days earlier.I had to cancel order and spend 20 minutes on phone to get refund.Also still being advertised as in stock on Tesco Direct and 8 available on sellers (Sustuu) ebay shop!!!!???.A case for Trading standards i think.”

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Posted 8 years ago

“Things that didn't fit were refunded after posting without delay.”

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Posted 8 years ago

“Appalling .Delivery of our Sofa bed should have been delivered 16 May....didn't happen. Then told it would be delivered within 7 working days...didn't happen. Then given the option of a delivery date and time by their courier Arrow. Great we thought, it's finally coming, as we had received confirmation by text. Then today received a phone call to say it wasn't on the Lorry, so it wasn't coming. I can't express how frustrated and angry we . Time taken off work, family visit postponed twice ( as we've nowhere for them sleep). Disgusting Customer Care. Tesco....please......sort your delivery contractors out. I am still waiting for my Sofa bed ,with absolutely no idea when I'll get it. Please avoid using Tesco Direct people . They are unreliable and have no loyalty to their customers.”

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Posted 8 years ago

“Finest chicken risotto is probably the worst meal that I have ever tried to eat”

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Posted 8 years ago

“The store is not too large and has a friendly atmosphere. Staff are very willing to assist and nice and friendly. Parking is good and petrol competitively priced.”

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Posted 8 years ago

“They always send quickly and everything is always perfect and correct, never have problems.”

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Posted 8 years ago

“Ludlow Tescos i find clean and tidy, the staff are a pleasure if needed :) X 1000000”

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Posted 8 years ago

“Item delivered to store, customer service there was top rate, friendly and helpful”

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Posted 8 years ago

“Happy because they have a place were you can scan by yourself your products.”

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Posted 8 years ago

“Extensive opening hours, good selection.”

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Posted 8 years ago

“Travelled a round trip of over 50 Miles to shop at Lockerbie Tesco Store, reason local would not refund me two years ago for a duplicate item purchased due to not selling this particular item (even though had receipt) and have not shopped in the Carlisle Store since. Today I received a fashion booklet in post from Tescos with a £4 of £20 spend which was declined in front of customers due to it coming up as expired and banned on till resulting of clothes being returned anyone reading this please beware before using this voucher in store as totally humiliating. Looks like my Tesco shopping days are now completely finished”

Tesco Direct 1 star review on 30th May 2017

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Posted 8 years ago

“Excellent service all round. From the ease of the website to updates on delivery to actual delivery”

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Posted 8 years ago

“In Tesco you can find every thing that you want starting from the food ending with good quality of clothes for different ages.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews