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Tesco Direct Reviews

3.2 Rating 2,211 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,211 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Just been to Tesco in Leeds, I was returning some clothing I had bought recently. John who served me was so helpful and friendly. There should be more customer service advisers like John!
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Posted 9 years ago
They have a good range of products at a fair price, and customer service is excellent.
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Posted 9 years ago
Friendly helpful staff Jenny and Misha. Good well sricjed branch and well laid out not cluttered. Would highly recommend shopping in this store.
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Posted 9 years ago
There delivery system is a waste of money, when you get the food it beginning to rot down if its a plastic bag its full of rotten water and stinking smell, you then have to take it to Tesco's your self to get your back, the staff think its so funny.
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Posted 9 years ago
Don't purchase any tesco insurance, unless you like the idea of not being paid for a claim, they renew without contacting you first, and if you tell them that you have found someone cheaper, they still want full payment and if they cant get that, they want a cancellation fee, and when you tell them, (they are very rude staff) that you did not what it, they jest tell you to pay up and literally f off. customer service at Tesco is non-existent, so save your self time and heart ache, and find any one else.
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Posted 9 years ago
staff very helpful, courteous, friendly and cheerful and good deals,
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Posted 9 years ago
Staff very helpful and can usually find what I'm looking for
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Posted 9 years ago
Made me feel very happy
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Posted 9 years ago
Great service and quickly delivered, especially as it arrived before the estimated delivery date by a few days
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Posted 9 years ago
its a Tesco express,high prices,miserable staff,they never ask you if you have a Tesco card,the isle's are very narrow ,a wheelchair user would have great difficulty getting around,its just a horribly place to shop,you can't get all of your needs there,its good job we also have a Heron,other wise we WOULD have do our shopping at Tesco.
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Posted 9 years ago
Quick delivery and all items ordered delivered
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Posted 9 years ago
Quick delivery and all items ordered delivered
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Posted 9 years ago
I ordered some earphones and a pajama bottoms from Tesco direct for click and collect from my local Tesco, everything was delivered to the store quick enough but It was once I got there that I really had problems. First off the wait time was PAINFULLY slow like jeez the woman who was serving customer service would constantly be going and coming back so when I first went to the customer service area I was told by the woman doing the '3 items or less' line to do my shopping and come back later which I did do but when I got back to the now newly formed line she was STILL disappearing which just made a short line become a lot longer. Then when she did get to me FINALLY she had forgotten my pajama bottoms and I had the joy of waiting even longer for my items. But all was well because I had a nice little show at the side of me where some African woman blatantly tried to walk out with a handful of items because I assume she thought she was entitled to it. Never did see the end to that show as once I got my items I couldn't wait to get home. I had used up all my 'putting up with other human beings' points I was done for the day XD.
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Posted 9 years ago
great customer service, served within 2 minutes clean store. and friendly staff
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Posted 9 years ago
Always got stock of what I go for always helpful and friendly at the tills only once had a problem with a product and was refunded straight away
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Posted 9 years ago
Thay are very helpful and pleasant xx
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Posted 9 years ago
Tesco own Cotton Multi Surface Cleaner 1litre for 60p is an amazing product. I bought it for first time yesterday and will buy again. Fantastic
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Posted 9 years ago
Lovely food mostly all products are reasonably priced .
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Posted 9 years ago
The Tesco own chicken wings are really tasty and i like all products I buy.
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Posted 9 years ago
Bike arrived in good time however the gears do not operate correctly and they have poor customer service to sort the problem out
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Posted 9 years ago
Tesco Direct is rated 3.2 based on 2,211 reviews