Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco own Cotton Multi Surface Cleaner 1litre for 60p is an amazing product. I bought it for first time yesterday and will buy again. Fantastic”

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Posted 8 years ago

“Lovely food mostly all products are reasonably priced .”

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Posted 8 years ago

“The Tesco own chicken wings are really tasty and i like all products I buy.”

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Posted 8 years ago

“Bike arrived in good time however the gears do not operate correctly and they have poor customer service to sort the problem out”

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Posted 8 years ago

“Excellent choice of good quality products Easy parking Polite and friendly staff”

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Posted 8 years ago

“Good for shopping”

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Posted 8 years ago

“Excellent customer service easy checkout process very competitive prices and fast delivery.”

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Posted 8 years ago

“A a large selection of vegetarian meat free products”

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Posted 8 years ago

“Easy to order, chose collection from store to save on delivery. Took about 3 days due to where I live even tho our store has regular deliveries every day.”

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Posted 8 years ago

“Utterly appalling! One tiny line on certain items mentions 'Tesco Partners' - I doubt anyone notices that until, like me, they realise they've been charged a delivery charge PER ITEM! Returning is a huge hassle AND you have to pay return costs! I was charged a ridiculous £9 delivery, three times £3, because each item was coming from a different 'partner'! No, when I buy on Tesco Direct, I am sent the goods from them and pay one delivery fee, for one delivery. Any returns go back the same way. NOT ANY MORE!!! Tescos have totally changed their system, giving no explanation at all. They now have "partners " - a ludicrous term as Partners implies equality. The little company selling the tat I bought are not a partner - they are inexperienced and useless! 4 emails to the seller for one item and I still don't have a receipt or packing slip to put in the parcel for return! Each seller has different rules - each item has to be returned either to a specific larger Tesco store or to an individual address. You have to contact each seller seperately to arrange returning AND pay for each return. OR I have to pay my carer and petrol to take it to one of the larger stores (can't return to your local Tescos!) A huge hassle which I have zero intention of going through again! On top of this, incredibly rude Tescos staff on Twitter insist that it is clear on each item that it comes from 'a Tesco partner' - one small line is NOT clear, and especially so if we're used to just buying from Tescos and returning for free. Twitter staff repeatedly ignored my comments AND my requests to stop messaging me - kept repeating the ridiculous mantra that 'it is made very clear you are buying from a partner' (not true) and demanded I tell them (I refused!) the name of the Tesco staff member who was much more helpful via email and agreed the system was poor, so much so that they refunded my 3 separate delivery charges! That staff member agreed things needed to change to make it clearer who the customer is buying from. Tesco used to be just buy the item, pay one delivery, it all comes together, and can all be returned very easily, all together. You cannot change that without telling customers - especially without making clear that the system is more expensive and far far more hassle now! Having to return items means paying for that privilege - even though I'm returning because the item looks nothing like it does on the website! And that's paying a separate delivery fee for each item, packaging them all up separately, and sending to different addresss. You have to hunt through Tesco.com to find the info re returns, email each separate company - 4 emails so far to one 'partner' and they still haven't given me the returns slip I asked for in my first email! Are Tescos trying to make even more money by trying to compete with eBay or Amazon? If so, they need to do a massive overhaul on the entire thing, gave one central returns system, and teach their Twitter staff some manners and respect!”

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Posted 8 years ago

“1 review Published 3 minutes agoDelivery chaos Ok so i ordered a tv on the 2nd June and select delivery date to ME for today 8th June. Good enough i got a confirmation email to say the order was placed, and it noted that i would receive another email once dispatched. Sitting yesterday i thought i would check the status and track my order, it hadnt been set to dispatched. Same again this morning when i checked. So i phoned Tesco and the woman told me that the date that i chose was the day that it is actually delivered to the courier service who would deliver to me. Now im in Northern Ireland and there is only one base for this company, when i phoned them they hadnt received my goods and their delivery to my town was tomorrow. I had missed out on this delivery and would therefore have to wait until next week to get my tv. Tesco need to go over there delivery options and highlight that it will be delivered to courier on that date and not myself. Fair enough im in Northern Ireland and can expext delays. But as the courier service said Tesco arent meant to allow Northern Ireland residents pick their delivery date. Absolute joke. If i had of known this i would have went elsewhere. In fact i will be for now on. They wont be getting any custom from me anymore.”

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Posted 8 years ago

“A food order for over £700 was queried by the bank on the morning of delivery due to the sum despite funds in account - 75 guests to be fed ... Tesco did not notify us of the cancellation. Tescos said the non contact was their policy - they then hoped I would use the service again - I would advise that you do not use the service if you wish to see your party guests fed. Shame on you Tescos!”

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Posted 8 years ago

“Tesco sold me bad condoms”

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Posted 8 years ago

“they told me to go away which pissd me off”

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Posted 8 years ago

“Good selection”

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Posted 8 years ago

“Easy to use, quick and convenient.”

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Posted 8 years ago

“Paper cheap price fast delivery”

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Posted 8 years ago

“Terrible service Listing on Tesco's website said "in stock" Purchased item on 30th may.Conformation email sent to me saying item in stock and will be dispatched soon.The day of the first expected delivery date email received saying item out of stock.Tesco had also taken the money from my account 3 days earlier.I had to cancel order and spend 20 minutes on phone to get refund.Also still being advertised as in stock on Tesco Direct and 8 available on sellers (Sustuu) ebay shop!!!!???.A case for Trading standards i think.”

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Posted 8 years ago

“Things that didn't fit were refunded after posting without delay.”

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Posted 8 years ago

“Appalling .Delivery of our Sofa bed should have been delivered 16 May....didn't happen. Then told it would be delivered within 7 working days...didn't happen. Then given the option of a delivery date and time by their courier Arrow. Great we thought, it's finally coming, as we had received confirmation by text. Then today received a phone call to say it wasn't on the Lorry, so it wasn't coming. I can't express how frustrated and angry we . Time taken off work, family visit postponed twice ( as we've nowhere for them sleep). Disgusting Customer Care. Tesco....please......sort your delivery contractors out. I am still waiting for my Sofa bed ,with absolutely no idea when I'll get it. Please avoid using Tesco Direct people . They are unreliable and have no loyalty to their customers.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews