Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zdrowie i”

Helpful Report

Posted 8 years ago

“Made an order from Tesco direct item was in stock but come the day of delivery it not in stock phone Tesco and outdoor camping and they just blamed each other like kids and have cost me money will never use for groceries or anything I feel cheated by Tesco stay clear causes unwanted stress”

Helpful Report

Posted 8 years ago

“The special checkout payments systems”

Helpful Report

Posted 8 years ago

“Over the past 11 orders my delivery has been late on 5 occasions! Days off are precious and other appointments missed. Tesco seem unconcerned! Infuriating!”

Helpful Report

Posted 8 years ago

“Always loads of staff on tills”

Helpful Report

Posted 8 years ago

“Always loads of staff on tills”

Helpful Report

Posted 8 years ago

“Had what I needed in stock and very polite staff”

Helpful Report

Posted 8 years ago

“Recently purchased set of saucepans. Delivery arrived as expected. All good and a very good price.”

Helpful Report

Posted 8 years ago

“The items were delivered to my local Tesco express quickly and wee as described.”

Helpful Report

Posted 8 years ago

“I was blown away yesterday with how helpful and kind the staff were, I was shopping with my screaming 2 month old daughter and staff were at my aid instantly, the store manager asked if I was ok and to let him know if I needed anything and then I had staff unpack and pack my shopping allowing me to hug my baby calming her!! I couldn't have done it without them!!!”

Helpful Report

Posted 8 years ago

“Friendly staff. Priced well.”

Helpful Report

Posted 8 years ago

“Had the lowest price on a particular item I wanted.”

Helpful Report

Posted 8 years ago

“Tesco is fine for in store shopping but on line a different story. Dreadful unuser friendly site. Need to learn lessons from the likes of Amazon. Fast lost the will to live trying to place a simple order. For example I searched for a piece of furniture and it defaults to groceries thus not found. Got there eventually but then paying was another horror story. Phoned customer services as post code not found out it needs to be all in lower case. WHAT? Very poor and inefficient. Come on Tesco. Get your act together. The competition beats you hands down”

Helpful Report

Posted 8 years ago

“Everything at once”

Helpful Report

Posted 8 years ago

“Easy and quick self service system”

Helpful Report

Posted 8 years ago

“Did order a gift for my niece's birthday with the click and collect at the nearest Tesco store. At the day it supposed to arrive I did not get any information about where it is only the tracking history said that the package was with the carrier and then "Delivery refused by the customer". Next day I contacted the customer service where I been told that the item has since been discontinued and removed from the website and they started the refund automatically. Without asking my permission or asking me if I want something else. They had my item and it's disappeared?! So my niece's birthday is messed up thanks to Tesco! Stay away from it!”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“cheaper prices than most supermarkets”

Helpful Report

Posted 8 years ago

“driver left shopping in the rain then became surly at me requesting he not do this and bring into my food into hallway he asked do i expect to keep the delivery trays i replied no its a bit stupid leaving the food in the rain some items where spoiled also on collecting and re stacking his trays he made a racket throwing one on top of the other and was clearly annoyed but why take the food off the van before the door has been opened this never happens when its dry so why do it when its raining absolutely ludicrous I have used tesco for some years but have found the fresh produce not the quality i expect in my last few shops and after last soggy shop i will not be in the future people where once grateful for work now it seems some resent working and have a dreadful attitude even if they're low paid and unhappy its not the customer at fault we keep the demand for service which creates employment”

Helpful Report

Posted 8 years ago

“I bought a new laptop. It was a good spec, satisfied the criteria I had in mind and was cheaper than other suppliers.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews