Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, quick and convenient.”

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Posted 8 years ago

“Paper cheap price fast delivery”

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Posted 8 years ago

“Terrible service Listing on Tesco's website said "in stock" Purchased item on 30th may.Conformation email sent to me saying item in stock and will be dispatched soon.The day of the first expected delivery date email received saying item out of stock.Tesco had also taken the money from my account 3 days earlier.I had to cancel order and spend 20 minutes on phone to get refund.Also still being advertised as in stock on Tesco Direct and 8 available on sellers (Sustuu) ebay shop!!!!???.A case for Trading standards i think.”

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Posted 8 years ago

“Things that didn't fit were refunded after posting without delay.”

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Posted 8 years ago

“Appalling .Delivery of our Sofa bed should have been delivered 16 May....didn't happen. Then told it would be delivered within 7 working days...didn't happen. Then given the option of a delivery date and time by their courier Arrow. Great we thought, it's finally coming, as we had received confirmation by text. Then today received a phone call to say it wasn't on the Lorry, so it wasn't coming. I can't express how frustrated and angry we . Time taken off work, family visit postponed twice ( as we've nowhere for them sleep). Disgusting Customer Care. Tesco....please......sort your delivery contractors out. I am still waiting for my Sofa bed ,with absolutely no idea when I'll get it. Please avoid using Tesco Direct people . They are unreliable and have no loyalty to their customers.”

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Posted 8 years ago

“Finest chicken risotto is probably the worst meal that I have ever tried to eat”

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Posted 8 years ago

“The store is not too large and has a friendly atmosphere. Staff are very willing to assist and nice and friendly. Parking is good and petrol competitively priced.”

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Posted 8 years ago

“They always send quickly and everything is always perfect and correct, never have problems.”

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Posted 8 years ago

“Ludlow Tescos i find clean and tidy, the staff are a pleasure if needed :) X 1000000”

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Posted 8 years ago

“Item delivered to store, customer service there was top rate, friendly and helpful”

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Posted 8 years ago

“Happy because they have a place were you can scan by yourself your products.”

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Posted 8 years ago

“Extensive opening hours, good selection.”

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Posted 8 years ago

“Travelled a round trip of over 50 Miles to shop at Lockerbie Tesco Store, reason local would not refund me two years ago for a duplicate item purchased due to not selling this particular item (even though had receipt) and have not shopped in the Carlisle Store since. Today I received a fashion booklet in post from Tescos with a £4 of £20 spend which was declined in front of customers due to it coming up as expired and banned on till resulting of clothes being returned anyone reading this please beware before using this voucher in store as totally humiliating. Looks like my Tesco shopping days are now completely finished”

Tesco Direct 1 star review on 30th May 2017

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Posted 8 years ago

“Excellent service all round. From the ease of the website to updates on delivery to actual delivery”

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Posted 8 years ago

“In Tesco you can find every thing that you want starting from the food ending with good quality of clothes for different ages.”

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Posted 8 years ago

“Friendly staff, always polite and helpful. Bright and clean store. Ample car park. We go out of our way to shop here.”

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Posted 8 years ago

“Items though not much were cleaned and neatly arranged. Location were also ideal”

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Posted 8 years ago

“Good proces”

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Posted 8 years ago

“Great prices and free delivery. Item arrived quick”

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Posted 8 years ago

“very good service”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews