“Made an order from Tesco direct item was in stock but come the day of delivery it not in stock phone Tesco and outdoor camping and they just blamed each other like kids and have cost me money will never use for groceries or anything I feel cheated by Tesco stay clear causes unwanted stress”
“Over the past 11 orders my delivery has been late on 5 occasions! Days off are precious and other appointments missed. Tesco seem unconcerned! Infuriating!”
“I was blown away yesterday with how helpful and kind the staff were, I was shopping with my screaming 2 month old daughter and staff were at my aid instantly, the store manager asked if I was ok and to let him know if I needed anything and then I had staff unpack and pack my shopping allowing me to hug my baby calming her!! I couldn't have done it without them!!!”
“Tesco is fine for in store shopping but on line a different story. Dreadful unuser friendly site. Need to learn lessons from the likes of Amazon. Fast lost the will to live trying to place a simple order. For example I searched for a piece of furniture and it defaults to groceries thus not found. Got there eventually but then paying was another horror story. Phoned customer services as post code not found out it needs to be all in lower case. WHAT? Very poor and inefficient. Come on Tesco. Get your act together. The competition beats you hands down”
“Did order a gift for my niece's birthday with the click and collect at the nearest Tesco store. At the day it supposed to arrive I did not get any information about where it is only the tracking history said that the package was with the carrier and then "Delivery refused by the customer". Next day I contacted the customer service where I been told that the item has since been discontinued and removed from the website and they started the refund automatically. Without asking my permission or asking me if I want something else. They had my item and it's disappeared?! So my niece's birthday is messed up thanks to Tesco! Stay away from it!”
“Did order a gift for my niece's birthday with the click and collect at the nearest Tesco store. At the day it supposed to arrive I did not get any information about where it is only the tracking history said that the package was with the carrier and then "Delivery refused by the customer". Next day I contacted the customer service where I been told that the item has since been discontinued and removed from the website and they started the refund automatically. Without asking my permission or asking me if I want something else. They had my item and it's disappeared?! So my niece's birthday is messed up thanks to Tesco! Stay away from it!”
“driver left shopping in the rain then became surly at me requesting he not do this and bring into my food into hallway he asked do i expect to keep the delivery trays i replied no its a bit stupid leaving the food in the rain some items where spoiled also on collecting and re stacking his trays he made a racket throwing one on top of the other and was clearly annoyed but why take the food off the van before the door has been opened this never happens when its dry so why do it when its raining absolutely
ludicrous
I have used tesco for some years but have found the fresh produce not the quality i expect in my last few shops and after last soggy shop i will not be in the future
people where once grateful for work now it seems some resent working
and have a dreadful attitude even if they're low paid and unhappy its not the customer at fault we keep the demand for service which creates employment”
