Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted. Paid £1200 in the last 3 months alone with them for my car insurance now it's time for them to refund me it's took them 18 WORKING days after the initial 7-10 days was advised. Wouldn't mind but it's still not in my possession. Refusing to send it as a cheque. Refusing to do it as an instant payment. £8,500 for my insurance in the past 3 years and probably the rest! And they can't even be bothered to refund £200. Nice one Tesco won't be renewing with you again.”

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Posted 8 years ago

“I ordered some bedroom furniture. They did not turn up on the delivery date. When I asked why, they said they had tried to deliver it the week before and I had not been at home. Apparently, the given delivery date is not actually a delivery date and they will just turn up anytime and hope that you are home. They could not provide me with a specific day at all and then said it "would be some time towards the end of next week". So, unless you are willing to wait at home day after day after day for whenever Tesco decide to decide to turn up, I would avoid ordering anything from them. They also charge a £25 fee for this substandard service which is significantly higher than other retailers.”

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Posted 8 years ago

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Posted 8 years ago

“Good staff with personal touch.Easy to shop.get most things in one shopping expedition,good parking.Aneasy shopping experience”

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Posted 8 years ago

“Tristan jones punched the manager”

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Posted 8 years ago

“Tristan jones punched the manager”

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Posted 8 years ago

“Tristan jones was punching a little kid at the checkout this made me cry”

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Posted 8 years ago

“im doing my course work about them and its areet yinna”

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Posted 8 years ago

“im doing my course work about them and its areet yinna”

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Posted 8 years ago

“Good home delivery service!”

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Posted 8 years ago

“Very friendly and helpful”

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Posted 8 years ago

“So frustrated with Tesco delivery. Called by the driver to say we provided the wrong address so they couldn't deliver to us, however on checking confirmation we had the correct address (one that has been delivered to by tesco before) furthermore the address they were apparently at does not exist!”

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Posted 8 years ago

“They had cold juice”

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Posted 8 years ago

“Plenty of organic fresh food most of the time, better choice than any other supermarket I've been to and I've tried them all. Keeping the prices down last week with 25% off organic fresh food, well done Tesco!”

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Posted 8 years ago

“Bought metal garden fork.it broke after one min of use.”

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Posted 8 years ago

“It was easy to find what I was looking for and, although the range was slightly limited, the prices were reasonable.”

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Posted 8 years ago

“Friendly staff”

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Posted 8 years ago

“Good range, tend to keep stock levels high too.”

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Posted 8 years ago

“Good selections”

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Posted 8 years ago

“I bought a satnav online a month ago, it completely stopped working and with no receipt or original packaging, I thought there was no way I'd be able to return it. Terry at customer service was so helpful, put me through to the correct dept on a freephone number and Stuart arranged to swap the faulty product the very next day, either in store or to my home. You can't beat that kind of customer service!! Thank you”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews