Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“howay mannn I needed me cabbage and there were canni nun there like”

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Posted 8 years ago

“there jus incredible to me, every time I go they always find a way to make me smile and best of all, they smile and that makes my day so pls pls pls howay people shop at tut Tesco. you canni buy good scran from there like.”

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Posted 8 years ago

“Ordered a washing machine ten days ago. Received an email informing me I would receive the item within 10 days. On the 10th day I telephoned the customer services number supplied to be informed tesco should never have advertised or accepted this order as the product was obsolete. I Inquired as to what point tesco would advise me they were unable to provide the item they advertised. - no response. The customer service adviser offered me delivery of a a machine of similar specification and I accepted it. During our conversation I advised that only a van would have access to my property.. Apparently tesco vans are bigger than others! took a day off work and one man arrived at approximately 4 pm complaining that he could not get access to my property because his van was too big. Further he was unable to deliver because it was only him doing the deliveries and he couldn't lift the machine over the step. Motto of this story - do not order a washing machine from tesco unless you are happy to live without a washing machine for several months while tesco decide if they can spare the time to deliver”

Helpful Report

Posted 8 years ago

“The delivery was over an hour and a half late and when it arrived they would not leave it with my two children but because of the delay I had already left and I already called the Head office to confirm it would be okay and they said it would be but still they would not leave the delivery with them so they had to call me and the head office again to allow them to leave my delivery with no alcohol in with the people in my home”

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Posted 8 years ago

“Earlier today I bought a ham and mushroom tagliatelle ready meal from Tesco in Ilkley. Honestly it was absolutely disgusting. There was so much oil in the packet that the US military wanted to invade the packet. Absolutely vile and I highly recommend nobody buys this product.”

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Posted 8 years ago

“I nicked 100 pound what I founded on the floor”

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Posted 8 years ago

“ring this number 01945 583885”

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Posted 8 years ago

“it made me cry”

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Posted 8 years ago

“the staff were playing Pokémon go down the games isle whilst I was waiting for help.”

Helpful Report

Posted 8 years ago

“Bought a Tesco branded kettle about 12 months ago and on using the kettle yesterday my hand was scolded whilst pouring the water out. On looking at the water level window the top of the plastic window was cracked. The window is inside the handle on the kettle body and would be very difficult to damage the window in this position. I questioned my wife and she confirmed that the kettle had not been dropped or had a accident that could have caused the damage. Realising that this is a safety issue, I wrote a report on the Tesco product website warning of this issue. This morning I read a email from Tesco saying that they had removed my report as it did not meet there criteria. What is the point of Tesco having customer reviews if customers cannot bring issues to attention of potential buyers and also potential injuries due to this issue? I will never believe or bother reading a Tesco customer review again.”

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Posted 8 years ago

“I've been a costumer at tesco in Bulwell for along time but it's really frustrating when people park in the child parking zones with no children I was there a few weeks ago and two young lads parked in a child bay in a van with no children and didn't even go to tesco. As a mum of two young children getting them in and out of car seats is more diffcult in a normal space. I thought tesco was fining people for this but doesn't seem to be in force yet??”

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Posted 8 years ago

“Staff very friendly and extremely helpful. Haven't shopped in Tesco for a while but so pleased with today's experience I am switching my allegiance from Sainsbury, this is a major choice change for me.”

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Posted 8 years ago

“Manager Ryan from Tesco Withington road Whalley donated 120 Cadbury creme eggs for Hands on Hair / The Nubian Times Easter egg hunt on Sunday l6th at Alexandra park. Editor Lilian. X”

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Posted 8 years ago

“Yeading 3470 Scott happily made 86 Easter Buns for Yeading Hungary Caterpillars”

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Posted 8 years ago

“On quite a few occasions I've used the scan as you shop. In Haverfordwest. When at the till. I've requested that the security tags be taken off bottles of alcohol. Only to be told in a very rude manner that the tags will be removed after I've paid. Staff have virtually watched me pay for the item in question. Then demand to see my receipt. Before removing the security tags. That's after watching me pay for the item in question. And arrogantly saying how they are just doing their job. Here I've said I thought you were here to serve me. Then they have said it's Tesco's policy. And they are just doing their job. So much for customer service. I've also been threatened with being barred from my local store. Whilst being spoken to in the rudest possible way.”

Helpful Report

Posted 8 years ago

“Shopping in Tesco Barton upon Humber today 6th April.All bread was marked best before 6th April,this suggests that the bread was past its best at 12.01 today,I declined and went elsewhere. Andy C”

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Posted 8 years ago

“darren the manager of tesco mobile springhill bangor was brilliant today when we where buying a phone could not have done enough for us and got a great deal on tesco phone too five stars darren valerie bangor.”

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Posted 8 years ago

“tyler sykes ate some phat cheese”

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Posted 8 years ago

“I bought 3 karchers jet washers for my kids for Xmas 2 of them have been used for the first time and both broke in the same places!!! We have not even tried the 3rd one yet. However tesco helpline and technical team don't want to know and say it is user error! How can it be user error after 10 mins of use and not one but two have broke in exactly the same place. It's criminal that they can treat people like this and I suggest you never buy anything from tesco direct you stand more chance of getting your money back on faulty goods at a car boot sale then from these guys. I am going to inform trading standards of there malpractice and I suggest others who have the same problem do the same”

Helpful Report

Posted 8 years ago

“I had a working dog with me when i went to shop at your store in December. However I was stopped at the door and was told I could not shop as I had a dog with me. I explained he was a working dog. But was refused entry. I got in touch with tescos a few phone calls followed. Then contact stopped. It's clear from my experience that tescos in my opinion is not disabled friendly. I have not been in a Tesco store since. And will not return for the above reasons.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews