Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping in Tesco Barton upon Humber today 6th April.All bread was marked best before 6th April,this suggests that the bread was past its best at 12.01 today,I declined and went elsewhere. Andy C”

Helpful Report

Posted 8 years ago

“darren the manager of tesco mobile springhill bangor was brilliant today when we where buying a phone could not have done enough for us and got a great deal on tesco phone too five stars darren valerie bangor.”

Helpful Report

Posted 8 years ago

“tyler sykes ate some phat cheese”

Helpful Report

Posted 8 years ago

“I bought 3 karchers jet washers for my kids for Xmas 2 of them have been used for the first time and both broke in the same places!!! We have not even tried the 3rd one yet. However tesco helpline and technical team don't want to know and say it is user error! How can it be user error after 10 mins of use and not one but two have broke in exactly the same place. It's criminal that they can treat people like this and I suggest you never buy anything from tesco direct you stand more chance of getting your money back on faulty goods at a car boot sale then from these guys. I am going to inform trading standards of there malpractice and I suggest others who have the same problem do the same”

Helpful Report

Posted 8 years ago

“I had a working dog with me when i went to shop at your store in December. However I was stopped at the door and was told I could not shop as I had a dog with me. I explained he was a working dog. But was refused entry. I got in touch with tescos a few phone calls followed. Then contact stopped. It's clear from my experience that tescos in my opinion is not disabled friendly. I have not been in a Tesco store since. And will not return for the above reasons.”

Helpful Report

Posted 8 years ago

“I complained about metal in my mince meat that my partner chewed thinkig it was Grissel and tesco have just swept it under the carpet and fobbed me off”

Helpful Report

Posted 8 years ago

“Jackie at Bathgate tesco fantastic customer service today went out of he way to assist me today. Received an email advising pamper pull ups on special offer nil on shelves - couldn't find on their computer but on my email in stock Bathgate. Jackie went into Store room and found all sizes along with price tabs. I got my pampers and Jackie put out special offers on shelves. Thanks jackie”

Helpful Report

Posted 8 years ago

“Missed the delivery tesco bent over backwards To redeliver the order when they didn't have to can't thank them enough”

Helpful Report

Posted 8 years ago

“In the Market Deeping store on Christmas Eve during my lunch hour I needed a product which wasn't on the shelves, the assistant who was very busy went and found the product that I needed and brought it to me. Again today in the Bourne store a product that I wanted wasn't on the shelves and an assistant went and found it for me. Exceptional service.”

Helpful Report

Posted 8 years ago

“Preordered a game paid extra for it to get here on the day of release but no, due to Tesco wanting to save money they go through a third party. Don't bother going through Tesco waste of time and money, no help from customers support either.”

Helpful Report

Posted 8 years ago

“Used their click and collect service at Hampstead and they could not scan my order and had no back up protocol that allowed me to collect my goods. As a newly diagnosed diabetic I waited around and my blood sugar started dropping. When I told the staff member, he said I should have thought about that before I came in. I didn't expect to be waiting around in the store that long due to their technical issue. On leaving the store, he called me a fucking bitch. I wrote a complaint and they took forever to come back to me. They said the colleague handled himself well and there was no evidence that he did what he did despite my teenage daughter being present and hearing his abusive behaviour.”

Helpful Report

Posted 8 years ago

“Spoke to two customer services both went above expectation a lady, and a gentleman called Simon both went above and beyond helpful waited until I could sort the forms out and were excellent in helping a doddery lady Both showed how a customer should be treated and we do not get this very often WELL DONE HOPE TESCO APPRECIATES YOU BOTH”

Helpful Report

Posted 8 years ago

“Has not delivered shopping ordered for elderly,disabled relative. Takes ages to get through to customer services. Now have to spend the evening for call-back saying why shopping has not been delivered.”

Helpful Report

Posted 8 years ago

“Two weeks ago after shopping at Tesco's, St Stephens, Hull with my husband Stephen who is not very well and suffers Parkinson's Deseases. He was not feeling well and I wanted to get him in the car and shopping in the boot, as quick as possible to get him home to rest. In the rush I accidentally put my handbag in the boot, then shut the boot realising immediately I had looked us both out of the car with no coats, phones nothing! The security guys at the store were great and Grant at Customer Services was fantastic. He let me use the store phone to contact RAC. We were kept comfortable in store and my husband was offered cushions by Grants colleague Sharon. We were able to use the store as a contact number for the RAC, and Grant kept us up to date if they called. Once RAC arrived they thought is was best to send us home in a taxi to get spare keys. Once again using Tesco's as a contact point! Grant also looked up the telephone number on his own mobile of my daughters work, so I could let her know what had happened, as she had now way of contacting me and I was expecting a call from her. Grant also looked out for the taxi and let us know when it had arrived, we then went home, got the spare and all ok. After making such a silly mistake it was wonderful to have such great staff to help, and made me realise how much I have become dependant on my mobile phone!”

Helpful Report

Posted 8 years ago

“I shop at Roman road Tesco I just wanted to say wonderful Customer service from Michelle on Checkout wonderful smile and greeting and made you feel so welcome. Thank you Tesco finally got 1 lady who just makes you feel welcome to shop here.”

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Posted 8 years ago

“They made me do the toilet on the floor in the children's aisle.”

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Posted 8 years ago

“hi i shop at tesco on great horton road bradford bd7 every day, tracy that works at cigarette counter always has a smile on her face and has always been very polite and very helpfull at all times .regardless of all the complains i've made about some of the staff at this store.she never judges me on what i have bought or how many times i have visited the store on that day. its a shame that all the staff at this store don't mind there own business and let customers pick up what ever they want , whether that is reduce price goods or full price.or even if they are just walking around waiting for the reduce items to come out. . Not only that while they are getting paid to be working they are running first to pick up there reductduction and left over stock comes out on shop floor when your regular customers have left the store, i could have easily had a hidden camerah on me and captuered the dirty games that they have been playing with me and to some of the other customers aswell and goen to the watch dog programme. i have spoken to the store manager and he has assured me that this will not happen again. i have been a customer of this store for the past ten years now. i never shop anywhere else even if it is cheaper else.where.”

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Posted 8 years ago

“they didn't”

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Posted 8 years ago

“I'm a new customer of Tesco Direct and find it superb - cant give it enough credit. Would like to add personal recommendation for Mitch my delivery driver ( Lincoln) who was very helpful and friendly and helped me unload the baskets so I, for one, very happy with the all-round shopping experience!!”

Helpful Report

Posted 8 years ago

“I made one purchace at 1pm today. The was a large queue at the checkout so I used the self service checkout. The machine would not accept my card as it said I removed it too soon. After two attempts I pressed the back button and paid cash. It took my £5 note but shut down. I asker for help and the assistant who arrived was not happy. He said I told him that I would only use the cashier but there was a queue and I didn't. After checking the cash I was given a refund and paid the cashier. I was treated really badly.”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews