Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Recently Purchased a TV From My Local Store through Tesco derect The TV was delivered to Tesco with in to days of ordering, delivered and installed by a member of customer service. Thanks to Andy Kond Connan. In the Dungannon store”

Helpful Report

Posted 8 years ago

“Had an issue with some bread from the Jesmond store. The guy I spoke to was really helpful and clearly wanted to sort out the issue to my satisfaction. I couldn't have asked for better customer support. I'm impressed.”

Helpful Report

Posted 8 years ago

“Brought a top from baldock tescos 2 cashiers talking to each other whilst serveing me left tag on did not notice till the next morning when going to Ge ready had to go out and buy a new top again not from tescos wrote to c/s who said sorry will let store know they have no customer care policy in place or good will gesture I live over 10 miles from Tesco but as a loyal customer I travel past Sainsbury's and Asda very very disappointed with service”

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Posted 8 years ago

“Dion freeview box £15 several weeks ago now on sale for £29 99 rip off”

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Posted 8 years ago

“Stay away from Hipstreet pilot tablets unreliable&erratic also cracks appeared under the screen when charging, only 6 months old ,Tescos refused to replace or repair ,customer support ABSOLUTELY USELESS. Also Hipstreet is in Receivership in Canada but Tescos are still them. THANKS FOR NOTHING TESCOS.”

Helpful Report

Posted 8 years ago

“Terrible customer service! Erith store is a shambles. My review relates to the Erith store, so your experience may differ. I moved house and updated my app, I didn't check that this had pulled through online unfortunately, so when I bought my next shop using the online service instead, it was delivered to my old address by mistake. Not as much of a problem as it may appear, I only moved 1.8 miles. I usually use the phone app, so had already been getting Tesco deliveries at the new address, my payment card was also registered to the new address. However, jobsworth, faceless, non customer facing manager at Erith store just decided to tell the driver he was not allowed to re-direct. Not because of time pressure or because it was out of his route, oh no, but just because they are 'not allowed and would be sacked'? Absolute melodramatic nonsense. I called customer service and explained all the above and was told, 'we have no authority in the matter' ??? so basically customer service are a waste of time (they are very pleasant though). So Erith would rather take all my food back to the store at Tesco's expense than use common sense judgement here and not even customer services could do anything to stop them. Great business model Tesco! I would understand if my new address was not registered to my account (it was), I would understand if they had never delivered there before (they had several times), I would understand if my payment card was not registered at my new address (It is), so as a result I really, really do not understand the logic of taking my shop back to the store instead of travelling 1.8 miles? Can anyone from Tesco explain this or what risk Erith store were taking that they thought their jobs were at such terrible peril? I would have more understanding if the store were models of service themselves but they deliver my shop late every week (this is not exaggeration), some of the substitutes are questionable, the drivers can be rude, stupid or both (some are great too!), the poor drivers are sent out with no computer thingy and are often just put on at the last minute, I stopped complaining about the delivery times years ago and just accepted that it 'just the way it was'. I had a lot of understanding with your shortcomings Erith Tesco, it's a shame you couldn't help me out! I cancelled my delivery saver and I am now a Sainsburys customer. Vote with your wallet, its the only language some companies understand unfortunately.”

Helpful Report

Posted 8 years ago

“Broadmead Tesco Direct Trowbridge Wiltshire. Tried to buy cigarettes Male assistant refused to open tobacco concealing doors unless I ask for a specific brand. I pointed out I wanted to price the various brands to decide which brand to buy. There was no tobacco price list displayed at the counter. Assistant still refused, so I went to Asda who were happy to display and price their tobacco products when asked. Will do my weekly shopping at Asda in future. Tesco has just lost another customer.”

Helpful Report

Posted 8 years ago

“My local shop is Tesco Metro in Bishopsgate London E1. Over the past year the store has been systematically downgraded with more and more products disappearing and those remaining, being only the most basic options. what was once a really good range of cheeses has become fundamental, olive oil is down to some basic generic options with all other oils removed, Java Sumatra coffee discontinued, coffee filters discontinued, gluten free products down to a few basics, I could go on for 3 pages about all the products that have been discontinued because they are not popular enough. I have spoken to the staff, written endless emails and receive the kind of packaged institutional rhetoric in reply 'they are sorry to hear of my dissatisfaction blah, blah blah' and of course not action is taken. Clearly Tesco has a false understanding of the demographics of the area, as they wish to stock only cheap options with little interest in quality, range of variety. As I now have to visit the Waitrose at the Barbican as my only other local option for getting everything that Tesco has discounted, I will probably move all of my shopping to them so as not to go shopping twice. Tesco's complete disregard for customer's opinions and their belief that only price and profit counts when running a business, has lost them a customer of 15 years.”

Helpful Report

Posted 8 years ago

“My much needed tumble dryer gave up. I ordered a new one from Tesco Direct on Wed 1st Feb morning. It was delivered without fuss on Friday 3rd Feb morning 9.15. exactly as ordered. Also free delivery and recycling of old machine. Excellent service, couldn't ask for more. Highly recommended.”

Helpful Report

Posted 8 years ago

“I am a fit active (working full-time) 63 year old. I am constantly asked by the staff if I need a hand to pack!!! How rude!! They don't ask the "younger customers. Do I look decrepit???”

Helpful Report

Posted 8 years ago

“I was at the checkout behind another customer and her children, the lady had some Tesco vouchers but what became obvious was she didn't have enough money to pay for all of her shopping so had to return some of her shopping this would have been fine if the checkout woman had not been so loud and constantly discussing this with her co-worker and stating that there was "another one" each time the customer returned something, then another member of staff came over with a basket and filled it with some of the returned shopping to which the checkout woman said loudly "You won't get it all in there". I was extremely embarrassed for the customer and had I had enough money myself would have offered to pay just to save her from this humiliating service - I am shocked I have often experienced very rude checkout staff at your Scarborough Westwood store but this took the biscuit.”

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Posted 8 years ago

“I recently visited the store at Buckie . Particularly the petrol station where the staff were fantastic. A woman named Audrey went well beyond the call of duty to help with my flat tyre . She is a credit to your company .”

Helpful Report

Posted 8 years ago

“I would like to thank Michelle Houston from your customer serv dept in Scotland for her help in getting me a much needed colour cartridge for my computer. She went out of her way to help me and i cannot thank her enough for her excellent customer care. What a star - Tesco Direct should be proud to have her as part of their team.”

Helpful Report

Posted 8 years ago

“Most of the staff on the shop floor are genuinly helpful & friendly. The staff on the customer services department are not so helpful or friendly. I thought a customer service desk was to help customers..not for the staff to look at you shrug their shoulders and say 'Oh well..thats Tesco's for you'...when you have asked them about an item that is out of stock & will the item soon be in stock. The customer serbices staff make no attempt to help you out. I am so pleased Lidl has open up a stire near me..the staff are fantastic!”

Helpful Report

Posted 8 years ago

“I have just returned from Tesco, Exe Vale, Exeter store. It is a store which I use regularly and usually enjoy the experience. Today the store was completely disorganised, many of the shelves were empty and there seemed to be a lack of staff. I was enable to complete my shop as many products missing. This will need to improve for me to ontinie using this store.”

Helpful Report

Posted 8 years ago

“Ordered a fridge from Tescos Direct.They forgot to put it on the lorry,also forgot to call me.36 mile round trip,day off work & 91yr old mum wanting to know where new fridge is.2nd delivery successful.Management promised to call me back re;customer satisfaction in 24hrs.No call 5 days later.Does anyone care at Tescos? Perhaps I need to take all my custom elsewhere.”

Helpful Report

Posted 8 years ago

“Ordered a fridge from tescos direct.They forgot to put it on the lorry & forgot to call me.36 mile round trip,day off work,91 year old mum wondering where fridge is.2nd attempt successful.Management promised to call in 24 hrs for customer satisfaction.5 days passed no call.Review blocked on website,as it wasn't a positive one! Would someone like to call me from Tescos regarding this situation?”

Helpful Report

Posted 8 years ago

“This store is Terrible Wombwell Barnsley, i was turned away from buying an advertised TV at this local store through a google search, which stated the TV was in stock and at £419, when asking for the TV was told the price had was £479, after showing them the live webpage the Manager/Deputy just said sorry nothing we can do and turned me away, i had traveled from Sheffield. Like magic when i returned home the pricing through the Google search had reverted to the £479 price tag. the TV in question was LG49uh610v. Customer service shame on you....”

Helpful Report

Posted 8 years ago

“They promise you the earth then don't deliver - no Saturday deliveries ONLY mentioned once ordered - We had a confirmed delivery of Saturday yet apparently they can't do saturdays at all!!!! To add to the grief they hold onto your money for a week after cancelling the order despite not delivering it - We went on to order from John Lewis at the same price and got what we wanted - they even offered us a freebie to counter the stress that Tesco gave us - now that's customer service! Tesco is literally one star service....”

Helpful Report

Posted 8 years ago

“I have just been into tesco at irlam and purchased 6 Mr Kipling french fancies reduced from £1.86 to 96p. I don't believe these small cakes have ever been priced at £1.86 this is a con !!!!”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews