Name: Tesco Direct
Rating: 3.24

“I purchased Sugardrop Tomatoes on 22nd December, the Sell by date was 27-12-16, when I went to use them on 25-12-16 I had to throw 3 away as there was a white mould on them. I normally buy my fruit and vegetables from Aldi and it lasts well beyond the date so will not be using Tesco again.”

Helpful Report

Posted 9 years ago

“Awful customer service following the lack of turkey within my Xmas preordered delivery, smoked salmon and stuffing portions with short dated pre Xmas shelf life. Incredibly surly customer service rep on complaint call. I will NEVER shop at a Tesco again!”

Helpful Report

Posted 9 years ago

“Bought the mattress from Tesco partner, Comfy Living. DO NOT TRUST DELIVERY TIMES STATED. Waited in all day and nothing arrived, couldnt contact Comfy Living on the weekend as they are closed. Finally called on the monday to cancel, which they agreed to do as told me a refund would be given. Waited a week and no refund. Called again only to be told that the item was delivered at my address with a signature, which was strange when no one was home to accept a delivery!!! When I asked for the proof of signature all of a sudden the delivered item became item lost in transit! Finally got a refund a month later, no compensation eventhough loss of a days wage! Be aware of this company. I will no longer purchase from a Tesco Partner or recommend them to anyone else.”

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Posted 9 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

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Posted 9 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

Helpful Report

Posted 9 years ago

“Stupidly I got the wrong cover for my phone and had binned the receipt. However the lad in the phone shop was happy to help and exchange for the correct one. He was polite and helpful”

Helpful Report

Posted 9 years ago

“I made a order on the 11th of December and booked a slot for the items to be delivered on the 13th December between 6-10pm as this was the cheapest delivery time and it was convenient for me as I would be home from work by the. So I waited for my delivery to turn up until I noticed that it was 10:30pm and no sign of my shopping nor and called/ notification about it beening late. So I called up customer service and was told that the driver is running late and would be with me with in the next 20mins. The customer service guy tried to make out that by giving me some money off my delivery would make things ok. I told him that the delivery cost was just £1 and that would not make no difference to my shop of over £90. So he said "how much money would you like me to offer to you?" And I said that I was not looking for money off my shop I just want my shopping on time as requested. I waited until 1am with no sign of my shopping I did try and contact the customer service but they closed at 11pm.”

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Posted 9 years ago

“My ordered came well packaged and 2 days after I ordered on standard delivey”

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Posted 9 years ago

“Tried to order a fridge card got declined paid cash still took money from my account and now they say they can't help me”

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Posted 9 years ago

“Ordered Lego Mindstorm as a birthday present - box had been opened and missing a robotic moving piece. Tesco could not replace the gift as it is out of stock. We got the refund but that really isn't the point, is it. Not a good experience.”

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Posted 9 years ago

“No knowledge of advertised offers”

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Posted 9 years ago

“A good team managed to help sort out the issue I had although was caused due to yodel not tesco them self so extremely great services I shouldn't have got angry as tesco was not at fault in the end I would like to maybe just say that they should change there courier but tesco thank you for all your help Grieg Simpson your and amazing staff member for tesco hope they know that (Dundee) call centre thank you so much”

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Posted 9 years ago

“Tesco delivery late don't phone customers to say it going to be late”

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Posted 9 years ago

“First time ever, forked out yesterday for Tescos finest 6 mince pies. They taste nice and then the issue starts! Both my husband and I had WORST indigestion we ever had. Ending with me being physically sick. Never again!”

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Posted 9 years ago

“I ordered a bread maker and when I went to pick it up - the boxed looked like it's been dropped at least couple of times. I did say that this is not what I was expecting and the answer was "well I'm sure the item is ok, it's just the box that's damaged " ... this was for a present and I couldn't take it in the state that it was. I asked for a replacement but they told me it's not possible and I should take the item and return it, which I refused and they offered me a refund and asked me to order the item again but when I went to their website the item was £30 more than what I originally paid. I called them and I've been told that there is nothing they can do unless I want a different item or they can give me a £15 voucher.. better than nothing but I still have to pay an extra £15 because the original item was not looked after. A minute later got an email to say they sorry that I had a problem and as a goodwill gesture they'll credit me with £10- they mentioned £15 over the phone. Don't feel like I received a good service .”

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Posted 9 years ago

“Find it hard to believe... I purchased a laptop bundle online at the beginning of the week, a Tesco "exclusive" but have tonight recieved a tel message telling me it has been oversold and is unavailable. It is however still available online and when I rang them it is still available to buy! After lots of confusion they have decided it is not available? Really! Or is the offer too good to be true! A vey nice tel lady was very apologetic but it sounds like a bit of a con to me.”

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Posted 9 years ago

“To start I don't even rate Tesco direct one star but you have to to move down the page. I will try to make this review as short as I can under the circumstances. I purchased two settees in June through Tesco direct with the sofa collection. After only six weeks we noticed diamond shapes appearing on the seat section and also large creases from the back. We were about to go on holidays so we left it until we returned. We thought the leather might settle how wrong we were. I rang the sofa collection they sent an inspector after three weeks he said he didn't think they'd do anything as he'd seen it many times before where leather is down to vinyl! First shock I thought I'd bought a leather suite obviously not! Four weeks later still not heard so rang was first told they hadn't received report then they had. Then the rather silly woman on the phone told me it was wear and tare after a couple of weeks ,! Then I was sitting on it wrong I have to plump up the pillows before anyone sits down apart from being absurd problem there are no pillows it is one piece sewn in centre. Then I contacted Tesco direct spoke to quite a few people total waste of time they even kept getting my surname wrong on emails calling me Mrs Hayward!! Then just to add to our problems last Friday noticed stitches opening in three separate areas. Emailed photos to Tesco direct. They then sent me an email last night saying they or the sofa collection didn't accept my claim so in other words tough! Today i rang yet again spoke to a gentleman called Chris in their resolution dept he was very helpful the first person to be honest I had any sense out off. He contacted the sofa collection again and Tesco management guess what they both don't want to know! I have tried to go through the retail ombudsman on line only to be told because Tesco refuses to deal with them there's nothing they can do! So obviously Tesco are above the law!. My next step now is lawyers and the small claims court. I am going to go on every review site I can find to warn people of these two dreadful companies who take your money sell you shoddy goods then don't want anything more to do with you. I'm disgusted with Tesco I have decided I will never use Tesco again. We buy all our food fuel and even house and contents ins with tesco. I feel very let down that they can treat loyal customer's like this. Please if your considering buying a suite from the sofa collection don't they're product is rubbish and as far as Tesco direct is concerned what can I say. Appalling disgraceful money grabbers! For such a large company they should be ashamed of the way they treat their customers!”

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Posted 9 years ago

“So ordered my present for my mum from tesco direct due to Black Friday sale it arrived at Hayes when it's supposed to here tomorrow taken day off ect I get a email at 10:53 pm saying we have refunded you as you have refused the order I have not refused anything and who the hell have you spoken to exactly tesco direct is crap”

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Posted 9 years ago

“I purchased a TV from Hughes using Tesco Direct. The delivery date was Saturday so I put my home address in for delivery. Then I got a call saying the delivey is postponed and I'll get the parcel on Monday. I tried to tell them then I need to update my delivery address because of their postpone but they just didn't understand it and I finally gave up. Today I got a call from arrow xl saying the parcel will be delivered during the day and if I am not at home the delivery will be postponed again. So I took a day off and came home. Guess what? Still no items. I emailed them like 30 times, listened to their unbearable customer service background music for almost 20 minutes and in return I got a big zero. Neither no one picked up the phone nor I got a response email. I work as a contractor and just to win a couple pounds I purchased this item at black Friday. Today I took a day off and it seems like I have to take another day off because of these people's incompetency. It's like I lost a new TV money because of this. Who will compensate my loss? I'll stick with the amazon from now on an the hell with this rubbish people...”

Helpful Report

Posted 9 years ago

“Avoid like the plague. Ordered a TV and received an email saying that it would be delivered in 3 days between 7am to 7pm. Checked the website at 4pm which said that the TV was ready for dispatch. At 18:50 it still said ready for dispatch, rang them to say I wanted to cancel after sitting in for 12 hours with no delivery. Said they were sorry, it may or not be delivered over the next few days but to stay and wait anyway. This is the 3rd time Tesco Direct have let me down, first time was a fridge that we ordered didn't turn up, when we called they said it would be 2 weeks after the original date. Absolutely useless, the worst customer service I've experienced to date.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews