Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given the runaround when trying to return broken Karcher WV50 window vac, will never shop at tesco again.”

Helpful Report

Posted 9 years ago

“Tesco in Daventry is so bright and inviting after the recent changes. I enjoy shopping there; everyone is so friendly and helpful and I appreciate the varied choice of products. I especially like the range of good quality organic products, always fresh and the current 3 for 2 offer is great. Thank you.”

Helpful Report

Posted 9 years ago

“My daughter bought a 10ft x6ft shed for her father, when it arrived on Saturday we found that it was almost made of card it was that thin. It's actual measurements were 10ft x 5.5ft and the original cost was just over £600 she got it on sale and with a tesco discount for £263 but to be perfectly honest this was still too much. We have had to buy flooring because the OSB was so thin you could not walk in the shed without it flexing, the plastic windows are so thin you can blew in them and they fall out so I now have to purchase glass to go in. So really she should have kept her money and I could have built a much sturdier shed out of pallets at half the price. I am totally disgusted at the poor quality of the product and would advise anyone wanting to purchase a tesco shed TO GO ELSEWHERE!!!!!!!! This is not worth the reduced price less alone the high original price and think she should be offered her money back.”

Helpful Report

Posted 9 years ago

“Very attentive and friendly staff at Tesco Extra in thanet. Our Cashier Peter Howard was very friendly and a refreshing sight while on the checkout.”

Helpful Report

Posted 9 years ago

“ABSOUTELY APPALLED! I can safely say, I am thoroughly shocked and disgusted with tesco. On speaking with the complaints team today about an incredibly serious situation, we had a complaints team leader LAUGH, be horribly smug, AND PUT THE PHONE DOWN ON ME when I asked for his name and to speak to a manager. Crying on the phone and being so nice, I was thrown aside, ignored, and hung up on. Tesco has now officially lost a customer who spends at least 50 pounds a day with them. I will be going as far with this complaint as I need to, and as far as I possibly can.”

Helpful Report

Posted 9 years ago

“A big thank you to Alison, from Customer Services, for being so helpful and professional today. A gold medal service, which has made a little boy very happy!”

Helpful Report

Posted 9 years ago

“Massive thank you to Yass and Tracey Calow in your Newbury store. Customer care and advice best I have ever received.. Thank you”

Helpful Report

Posted 9 years ago

“EXCUSE ME WHY TF DO YOU NOT SELL CHLOREX, I WANT GOOD VALUE HYDRATION”

Helpful Report

Posted 9 years ago

“Delighted with Kay and her honest advice while choosing glasses”

Helpful Report

Posted 9 years ago

“Neilsea store. I heard management talking about members of staff in a very rude manner. They were questioning staff and being very rude. I heard them slagging off staff which was out of order. Makes for a very negative and unprofessional store. Wouldn't want to shop here again!”

Helpful Report

Posted 9 years ago

“went to order a sofa & armchair to keep on hold till I got back from holiday but I needed to update my card details. as soon as I did this the order went through & the money taken. I cancelled straight away & received an email saying the order had been cancelled & no money would be taken or showing on my bank statement. on viewing my bank statement I noticed that money had been taken (or held) pending transaction. when I phoned to find out what was going on I was told it would be up to 5 days before the money was refunded. will not use direct ever again, worse thing ever was getting rid of the home stores.”

Helpful Report

Posted 9 years ago

“My shopping did not turn up so I rang tesco and was told the money did not clear in my bank although the money is in my bank. So was told there's nothing they can do. Brilliant service tesco thankyou I've got a shattered foot so can't drive and need milk for my daughter. What a let down can't even try again take the payment and bring shopping later in the day.”

Helpful Report

Posted 9 years ago

“Shoes too small for size I will not be ordering from Tesco Direct again - it was my worsed experience dealing with a large company. Firstly refused to collect shoes which I tried to return via courier as this was my method of purchase stating that F & F products could not be returned this way - blatant lie. After which Courier did not turn up first time. The 2nd request for courier I was informed item had already been picked even though I still had item in front of me. Courier eventually turned up 3 hours later to collect then also turned up next day aswell. Very very disappointed with service - I also considering get grocery shop elsewhere as this service had detoriarated in the last 6 weeks”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“As a personal shopper,I spend a lot of money at your Sheerness store. My gripe is,that each time I shop(daily), I get issued with £20 off when I buy £150 worth of electrical goods. So, to have any use of these vouchers,I would have to buy £1050 worth of electrical items per week. Surely,If Tesco issues gimmicks like clubcard points and vouchers,they have to be realisticly redeemable. Otherwise they are not worth the paper they are printed on. Maybe have an option to exchange vouchers for clubcard points. At least,them I can exchange for petrol etc.”

Helpful Report

Posted 9 years ago

“Went to pre-order a game at hensford and was told they could do it so had to heathhays. When we arrived there was nobody at the front desk so we waited 5 minuites to be served. When pre-ordering we where told it would be delivered the next day so I had to take the day off work to wait as we were told we needed to sign for it. The next day we phoned up the help office and was told that it isn't though the company that needed a signature and that it will arrive in 5 days even though we had to pay delivery. They did however refund £5 but that only took £2 off the game as the rest was delivery. After using them for the first time I am very disappointed and would recommend going somewhere better then this.”

Helpful Report

Posted 9 years ago

“The tesco in Church Street, Paddington, London is filled with rude employees who clearly hate their job. On more than one occasion I have been standing and waiting for the teller to stop talking to a colleague and when I asked if he was actually open, I was met with a rolling eye face of 'your an inconvenience '. I was then served with no politeness, no thank you, not even a hello or goodbye. Excuse me, I am a customer, do the job that you are paid for! It seems the employees are there to get paid but don't really want to do the job and customers are an inconvenience to their chatting to colleagues. I am a regular customer, I use this tesco everyday for the last 2 years and it just keeps getting worse!”

Helpful Report

Posted 9 years ago

“I ordered a tv from tesco direct for delivery 4CBYCBK6C at Gracemount tesco direct ordered on 19th and got email that will be ready to collect on 22 Monday by 3pm But the delivery was not even unable to track and called customer care they have no clue about it I took leave for collection and waited for collection but wasted my leave I should get 150£ if I work and tv didn't come and booked tv connection engineer for 23rd wasted money for them mess a total waste of money and time my first time purchase from tesco Jothis sivanandan”

Helpful Report

Posted 9 years ago

“Avoid like the plague.Ordered an item and was told it would be at shop after 3pm today.Went to shop at 4 pm after 10 minute wait was told it wasn't there.Phoned Tesco direct told it was at the shop.I said they would have to deliver it.Told it should arrive tomorrow,but couldn't be sure.Never again.”

Helpful Report

Posted 9 years ago

“I had the misfortune 21 Aug around midday to shop at Tesco metro Tooting Broadway. Service poor on till open long queue. Finally a morose man (called Kaazim or similar - couldn't be the manager surely) approached relief till. He should be reminded to at least say "hello" or "sorry for the wait" and after the purchase "thank you". . Cut up my clubcard and and Sainsburies from now on.”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews