Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd like to thank Tesco for being very helpful with my home delivery. I had an issue with my little boy who is on a special diet, meaning having special milk. I had previously bought some of his milk in a different supermarket to tie us over for the evening until my delivery had arrived, on opening the milk it had gone off inside the carton, meaning a grumpy tired baby wanting some milk to go to bed, Tesco was fantastic when I rang them in a panic asking if they knew what time my delivery would be here by. They went above and beyond to bring my delivery earlier to cater for my little boy getting to me in 15 minutes from my phone call, the delivery driver was very helpful, happy and also checked my little boy was ok. I have a delivery every week with tesco and it's always fantastic, with dates and products and drivers are always happy, polite and come within the time slot!”

Helpful Report

Posted 9 years ago

“I ordered and paid for a washing machine from Tesco direct on a Monday and was promised delivery the following Monday. I phoned the supplier on Thursday to confirm delivery only to be told the machine was out of stock and my order had been cancelled. Both Tesco and Hotpoint, who were the supplier, had my phone number and email address yet neglected to inform me of this. I had to contact Tesco on Friday in order to arrange a refund and was told I would have to wait a further seven days for an alternative product. Needless to say on Saturday I went to a competitor who was prepared to take my custom more seriously and not only was I given a 30% discount I was offered free next day delivery. As I sit here on Sunday morning with my washing machine installed and washing it's first load I am still awaiting confirmation from Tesco that my original order has been cancelled. The Moral of my little story is, if you want superior service use Curry's.”

Helpful Report

Posted 9 years ago

“Very easy to use. Product arrived quick.”

Helpful Report

Posted 9 years ago

“Hi there was in your deysbrook store to night with my husband on self service and one of your staff members a young girl with very cropped hair (sorry didn't catch her name ) had the worst attitude I have ever seen every with too much to ask of her which on my part was very little she was very abrupt lazy when asked if very little which in theory was van you take the alarm off my alcohol this seemed to be a really big deal and the fact the basket was put on the wrong side the way she spoke with attitude was uncalled for disgusted in the customer service”

Helpful Report

Posted 9 years ago

“Ordered a game on a wednesday and the email said it would be in stores to pick up on the thursday (1 day for me to wait). So i went to pick up the game on the right day and time and im waiting ages for somebody to help. Eventually a women came running round the corner and checked twice to see my order but it hadnt arrived yet. The women then said it "might come tommorow" Dont make promises to customers if you cant keep them. Waste of a trip.”

Helpful Report

Posted 9 years ago

“I ordered some bodium coffee mugs which were clearly shown as copenhagen type 0.35l mugs. Picked them up from my local express store only to get home and find they have sent the wrong ones. Now I have to drive to the nearest superstore as they cannot exchange them at my local one. Very sloppy service. very doubtful if I would use them again. Think i'll stick to amazon”

Helpful Report

Posted 9 years ago

“I always used tesco for most of my shopping,having had a stroke my husband has been doing it,he's 81yrs this year so i decided to try on line for my groceries.I am highly delighted with Tesco's ,certainly recommend on line shopping with you.Your delivery lady was splendid and very helpful.Thank you”

Helpful Report

Posted 9 years ago

“So, it being so close to my daughters birthday i decided to get my shopping in early. I decided to use Click & Collect at my local store is Kidderminster. So here i go to Tesco, i ask the customer service lady i have an order through click & collect. She goes to check & comes back saying there is no order & that i should check my email. I checked my email only to find out my order is infact at CRADLEY HEATH!!. So on the www.Tesco.com website it asked where i would like to collect my shopping, obviously i clicked 'home' (kidderminster tesco store as i use this for my online shop delivery EVERY time). There was another option to select a new address which i didn't need to do, & if i did it would empty my whole basket. WHY i had to collect it from Cradley Heath i will never know. So i arrive at this tesco that was stated on my email. Only to be told my shopping was infact at Dudley Tesco. ALL this traveling JUST to get my shopping. You're thinking, why didn't i just cancel it & wait for my refund to shop it again. It can take up to 14 days+ for it to arrive in my bank. I don't have time or money to do this. My 4 year old's birthday is Saturday, i have guests coming all weekend. I also have party food to buy for 20+ children & all the parents. Every store i went to didn't even think to compensate me. So not only did i have to pay for my shopping of £60, i also had to pay for fuel for my kind friend who helped me in this messed up situation.”

Helpful Report

Posted 9 years ago

“Order never turned up, no email sent to say it was on its way as stated when ordered. Rang customer service who told me it should be with me in 20mins 1 hour and 20 mins later still no order rang again said I had returned the order and a refund was taking place no one. Tesco called me back to say the first line of my address was missing said it does this sometimes when they pass the information on to the delivery company. Said I could order again but could not be sure it would not happen again. Guess what I said. Gave me £10 good will gesture said they would email me still waiting never use Tesco direct again.”

Helpful Report

Posted 9 years ago

“Order Peppa pig cake for my doughter 2nd bday, was a disaster,they brought different desing( Peppa pig car) the delivery man refunded us but How on earth can I explain to my doughter and her friend it was a mistake she just turned 2, And if you don't have Stoke why do u send different cake,I didn't order a Peppa pig car cake”

Helpful Report

Posted 9 years ago

“Friendly warm atmosphere”

Helpful Report

Posted 9 years ago

“Disgusted on the service!!!! Bought item on tescos direct When it was delivered it wasn't like the item pictured in the Internet i tried to have it returned but tescos said it would cost £30.00 if it wasn't broken, I told them it wasn't the item described and pictured on the net they said they would arrange for return and if it was the name on the Internet same has on box they would charge me £30.00!!. I told them that is false selling. It is not the same picture has the internet!! It looked awfull!!! Taking it up with trading standards so please be aware of before ordering anything from tescos direct!!! It's not always what you see on the page!!!. Shell”

Helpful Report

Posted 9 years ago

“The order has taken nearly two weeks to come been to the store 6 times to collect not there ...said they would deliver home never did .say it wil be here mon ...not ..tues not wed not .....this was a fitbit.will never ever order from them again and will tell as many people as I can .this is not acceptable”

Helpful Report

Posted 9 years ago

“I ordered a click and collect item to be delivered to my local Tesco Express. I was meant to receive a text and an email to tell me that the order was ready for collection. I received neither. I called in to the store at 4.10pm to say that I hadn't received an email or text but could they check if the item had arrived. After a few minutes the pleasant member of staff confirmed that the item had arrived in store earlier in the day. Why wasn't I informed as promised. Poor poor service by Tesco Direct. If I hadn't taken a chance and gone in there I would still be waiting because its 6.00pm now and still no text or email to tell me its in store.”

Helpful Report

Posted 9 years ago

“Why can I not return clothing downstairs??? I have to go upstairs to the clothing dept. Queue for over 10 mins to save Tescos staff's legs. Disgraceful customer service as always!”

Helpful Report

Posted 9 years ago

“hi how are ya?”

Helpful Report

Posted 9 years ago

“Had a large order to make. deleted my contents as i was working, Twice! eventually got to checkout could not edit or delete items on delivery options page, So have to back page. details are not excepted then kicks you of the page and removes all items from your basket again and takes you to the home page (it just kicks you out). Why cant the basket just be saved!! I'm not using it again Ive just wasted nearly 3 hours of my life. Ill will no longer use Tesco's”

Helpful Report

Posted 9 years ago

“I visited one of your stores to double up my bonus points and to purchase some house hold goods. I had been on line to check the goods I wanted could be bought with the double up vouchers. When I went to customer service they said the goods where not available with my bonus points, so I left without purchasing the goods. When I got home I checked on line again only to find I could purchase the items I wanted with the vouchers, but found I had lots my vouchers. I rang Tesco customer service and explained my situation and they said it was coming up on their computer that I had got zero vouchers in my account and there wasn't any thing they could do. I don't understand how this can be as I didn't buy anything. Disappointed they couldn't sorted anything out for me, I spend a lot of money in their store.”

Helpful Report

Posted 9 years ago

“Two recent issues but numerous older ones. Ordered a 'grey on grey' (grey velour on grey pvc-type material) inflatable chair but it turned out to be grey on white when I collected it, contacted customer services for a replacement and was assured replacement was described as 'grey on grey' (although guy admitted he could not physically check items as the warehouse is not near him). Again a 'grey on white' item was sent despite the photo on the website still showing a totally grey item, so I got a refund in my local store. A couple of weeks later I get an email to review this item. Surprised at this I recounted my experience and warned others that the item was not as shown, but my review was refused! Have also just bought a side table which turned out to be 3.5 kg, not 14.5 kg, in weight as described on website. I do not mind this as it fits my needs and it was easier to take home witout a car, however I feel it implies the item is a much more substantial table so filled in the form on the website to alert them of the wrong information. It has not been changed and I have tried to inform them again of this but could not access the form again, so I presume there is a mechanism to block more than one comment (or something is wrong with the website maybe). Not impressed with this lack of concern for the customer experience , the failure to act on information and the filtering of reviews. What is on the website should be accurate , from the photos to the written description so customers get what they ordered and do not have to ask for refunds or replacements.”

Helpful Report

Posted 9 years ago

“Only issue is stock levels.”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews