“ABSOUTELY APPALLED! I can safely say, I am thoroughly shocked and disgusted with tesco. On speaking with the complaints team today about an incredibly serious situation, we had a complaints team leader LAUGH, be horribly smug, AND PUT THE PHONE DOWN ON ME when I asked for his name and to speak to a manager. Crying on the phone and being so nice, I was thrown aside, ignored, and hung up on. Tesco has now officially lost a customer who spends at least 50 pounds a day with them. I will be going as far with this complaint as I need to, and as far as I possibly can.”
“A big thank you to Alison, from Customer Services, for being so helpful and professional today. A gold medal service, which has made a little boy very happy!”
“Neilsea store. I heard management talking about members of staff in a very rude manner. They were questioning staff and being very rude. I heard them slagging off staff which was out of order. Makes for a very negative and unprofessional store. Wouldn't want to shop here again!”
“went to order a sofa & armchair to keep on hold till I got back from holiday but I needed to update my card details. as soon as I did this the order went through & the money taken. I cancelled straight away & received an email saying the order had been cancelled & no money would be taken or showing on my bank statement. on viewing my bank statement I noticed that money had been taken (or held) pending transaction. when I phoned to find out what was going on I was told it would be up to 5 days before the money was refunded. will not use direct ever again, worse thing ever was getting rid of the home stores.”
“My shopping did not turn up so I rang tesco and was told the money did not clear in my bank although the money is in my bank. So was told there's nothing they can do. Brilliant service tesco thankyou I've got a shattered foot so can't drive and need milk for my daughter. What a let down can't even try again take the payment and bring shopping later in the day.”
“Shoes too small for size
I will not be ordering from Tesco Direct again - it was my worsed experience dealing with a large company. Firstly refused to collect shoes which I tried to return via courier as this was my method of purchase stating that F & F products could not be returned this way - blatant lie. After which Courier did not turn up first time. The 2nd request for courier I was informed item had already been picked even though I still had item in front of me. Courier eventually turned up 3 hours later to collect then also turned up next day aswell. Very very disappointed with service - I also considering get grocery shop elsewhere as this service had detoriarated in the last 6 weeks”
“Shoes too small for size
I will not be ordering from Tesco Direct again - it was my worsed experience dealing with a large company. Firstly refused to collect shoes which I tried to return via courier as this was my method of purchase stating that F & F products could not be returned this way - blatant lie. After which Courier did not turn up first time. The 2nd request for courier I was informed item had already been picked even though I still had item in front of me. Courier eventually turned up 3 hours later to collect then also turned up next day aswell. Very very disappointed with service - I also considering get grocery shop elsewhere as this service had detoriarated in the last 6 weeks”
“As a personal shopper,I spend a lot of money at your Sheerness store. My gripe is,that each time I shop(daily), I get issued with £20 off when I buy £150 worth of electrical goods.
So, to have any use of these vouchers,I would have to buy £1050 worth of electrical items per week.
Surely,If Tesco issues gimmicks like clubcard points and vouchers,they have to be realisticly redeemable. Otherwise they are not worth the paper they are printed on.
Maybe have an option to exchange vouchers for clubcard points. At least,them I can exchange for petrol etc.”
“Went to pre-order a game at hensford and was told they could do it so had to heathhays. When we arrived there was nobody at the front desk so we waited 5 minuites to be served. When pre-ordering we where told it would be delivered the next day so I had to take the day off work to wait as we were told we needed to sign for it. The next day we phoned up the help office and was told that it isn't though the company that needed a signature and that it will arrive in 5 days even though we had to pay delivery. They did however refund £5 but that only took £2 off the game as the rest was delivery. After using them for the first time I am very disappointed and would recommend going somewhere better then this.”
“The tesco in Church Street, Paddington, London is filled with rude employees who clearly hate their job. On more than one occasion I have been standing and waiting for the teller to stop talking to a colleague and when I asked if he was actually open, I was met with a rolling eye face of 'your an inconvenience '. I was then served with no politeness, no thank you, not even a hello or goodbye. Excuse me, I am a customer, do the job that you are paid for! It seems the employees are there to get paid but don't really want to do the job and customers are an inconvenience to their chatting to colleagues. I am a regular customer, I use this tesco everyday for the last 2 years and it just keeps getting worse!”
“I ordered a tv from tesco direct for delivery 4CBYCBK6C at
Gracemount tesco direct ordered on 19th and got email that will be ready to collect on 22 Monday by 3pm
But the delivery was not even unable to track and called customer care they have no clue about it
I took leave for collection and waited for collection but wasted my leave I should get 150£ if I work and tv didn't come and booked tv connection engineer for 23rd wasted money for them mess a total waste of money and time my first time purchase from tesco
Jothis sivanandan”
“Avoid like the plague.Ordered an item and was told it would be at shop after 3pm today.Went to shop at 4 pm after 10 minute wait was told it wasn't there.Phoned Tesco direct told it was at the shop.I said they would have to deliver it.Told it should arrive tomorrow,but couldn't be sure.Never again.”
“I had the misfortune 21 Aug around midday to shop at Tesco metro Tooting Broadway. Service poor on till open long queue. Finally a morose man (called Kaazim or similar - couldn't be the manager surely) approached relief till. He should be reminded to at least say "hello" or "sorry for the wait" and after the purchase "thank you". .
Cut up my clubcard and and Sainsburies from now on.”
“I'd like to thank Tesco for being very helpful with my home delivery. I had an issue with my little boy who is on a special diet, meaning having special milk. I had previously bought some of his milk in a different supermarket to tie us over for the evening until my delivery had arrived, on opening the milk it had gone off inside the carton, meaning a grumpy tired baby wanting some milk to go to bed, Tesco was fantastic when I rang them in a panic asking if they knew what time my delivery would be here by. They went above and beyond to bring my delivery earlier to cater for my little boy getting to me in 15 minutes from my phone call, the delivery driver was very helpful, happy and also checked my little boy was ok. I have a delivery every week with tesco and it's always fantastic, with dates and products and drivers are always happy, polite and come within the time slot!”
“I ordered and paid for a washing machine from Tesco direct on a Monday and was promised delivery the following Monday. I phoned the supplier on Thursday to confirm delivery only to be told the machine was out of stock and my order had been cancelled.
Both Tesco and Hotpoint, who were the supplier, had my phone number and email address yet neglected to inform me of this. I had to contact Tesco on Friday in order to arrange a refund and was told I would have to wait a further seven days for an alternative product.
Needless to say on Saturday I went to a competitor who was prepared to take my custom more seriously and not only was I given a 30% discount I was offered free next day delivery.
As I sit here on Sunday morning with my washing machine installed and washing it's first load I am still awaiting confirmation from Tesco that my original order has been cancelled.
The Moral of my little story is, if you want superior service use Curry's.”
“Hi there was in your deysbrook store to night with my husband on self service and one of your staff members a young girl with very cropped hair (sorry didn't catch her name ) had the worst attitude I have ever seen every with too much to ask of her which on my part was very little she was very abrupt lazy when asked if very little which in theory was van you take the alarm off my alcohol this seemed to be a really big deal and the fact the basket was put on the wrong side the way she spoke with attitude was uncalled for disgusted in the customer service”
