Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Tesco for the wonderful gift of £45 worth of vouchers that came by post this week. Unfortunately I, and most pensioners will never be able to use them, you have to spend £70 a week on grocery's to redeem 1 voucher (1@£10 & 5@£7). You have just alienated a section of customers who are loyal to the shops they use.”

Helpful Report

Posted 9 years ago

“Our toaster died so I purchased a cream coloured replacement and a matching kettle. Two days later I collected it from the local store only to find that the toaster was stainless steel. Rang the contact number on the box (it was wrong) and spoke to an advisor who said there was the same item on the shelves in the store and I could swap it. There wasn't and I couldn't! I then had a new one sent to the store, and, yes, it was another stainless steel one. The box says stainless steel with a picture on the box so it is not rocket science. Another call to the contact number and another was on its way. I was emphatic that they write on the docket that they were to check it was cream. Well, you guessed it - I now have another stainless steel toaster. Might be easier to change the kettle to match it rather than get what I ordered. Buck up Tesco! Won't be using the "service" again.”

Helpful Report

Posted 9 years ago

“Bought organic apples At tesco I went and did a chemical test and those organic apples had traces of chemical I was disgusted and to find out they where not organic.”

Helpful Report

Posted 9 years ago

“It makes your day whilst shopping when a young member of staff at Ammanford store assists you with unloading your shopping into your car makes all the difference thank you Tesco. Mrs green”

Helpful Report

Posted 9 years ago

“Ordered 2 items were supposed to be sent to my home have phoned several times about this & now told they are at fraserburgh store so what went wrong! Is tesco going to pay my fuel there & back !”

Helpful Report

Posted 9 years ago

“I ordered an Electric Stove Heater from Tesco Direct. It arrived within the timescale quoted and was delivered on Good Friday (Bank Holiday) To my disappointment, it was faulted. I called to arrange to have it collected, I was offered Easter Monday as the first available date, which I accepted. No one turned up!!! Called Tesco the next day who said they do not have deliveries or collections on Bank Holiday even though I DID get delivery on Good Friday. Arranged to collect on Tuesday 29th with instructions to collect from the Porch as no one would be home. Said they couldn't gain access and calling card was left. NOT TRUE. Arranged again following day, same again. Still waiting to have this picked up. Frustrating. NEVER ORDER FROM TESCO AGAIN.!!!!! Will not refund in advance either.”

Helpful Report

Posted 9 years ago

“After ordering a bed bed for next day delivery late on a Thursday so delivery was for the Saturday, fair enough, and receiving e-mail to say it was on its way all day waiting , Was a no show. Phone up support on Monday morning, and was told there was a problem but could still have bed on Tuesday if still needed, there was no communication from them at all. Till i phoned Monday. was kind enough to refund the express delivery charge (joke). There review system is a joke. can only review the item you bought, and not aloud to review there service the provided. and all reviews are scrutinize before they are put on the web site. so any negative review about they service don`t get posted”

Helpful Report

Posted 9 years ago

“I went into ormskirk Liverpool tesco on Saturday, I asked a man called Gary who was shocking up selves at the time to help me with something , I would like to say he was a very lovely person and a credit to your company he turned out to be the manager”

Helpful Report

Posted 9 years ago

“Ordered a mirror with one of their preferred shops Danielle Creations - after over a week I could see on the system that it had not even been dispatched so phone up to cancel the order. I was refunded minus the delivery of £3 - phoned Tesco Direct up, to be fair they did refund the delivery charge, but did say that this was standard practice to keep the delivery fee even though item not dispatched”

Helpful Report

Posted 9 years ago

“We ordered a American Style Fridge Freezer from Tesco. This came with Free Delivery, Connection and Taking away the old appliance. When the Fridge Freezer arrived the delivery men said they wouldnt even take it out of the box never mind help us in with it. They also said that they wouldnt take the old one away. We refused to accept delivery. Tesco were very quick in refunding our money. But this caused us alot of inconvenience.”

Helpful Report

Posted 9 years ago

“I felt compelled to write this after yet another, utterly miserable visit to our local 'Tesco Express', known to our family now as 'Tesco Depress' or 'Tesco Distress'. It has to be the worst Tesco store in the universe. There is ONE nice, friendly bloke behind the tills on occasion - the rest of the staff are SO MISERABLE. I am friendly, smile and try to be nice but as of today, I GIVE UP. No smile is ever forthcoming, just a cynical look and my attempt at basic conversation is completely ignored. It doesn't help that usually there are about five staff congregating round the computer and one on the tills. Also, their huge lorries continuously cause traffic chaos outside the store, there is nowhere to park except a tiny layby and the pavement, which is breaking after being driven over by said lorries. The fridge and freezer doors are almost ALL broken and don't shut. So the food is probably going to be off anyway. Seriously, even the customers stand right in front of you and glare at you for even daring to say 'excuse me' or smile at them. I'm really sick of it and it makes me want to kill myself every time I go there. WHY is it so terrible? I do not know.”

Helpful Report

Posted 9 years ago

“I bought a vacuum 6 months ago, it is now discontinued and its stock on bags they will be limited! ''Hurry while the stock last'' in particular. What should I do after the stock is out? Through 35 quid out of the window? As for the pricing of the bags, 1 pound per bag for a paper bag? Ridiculous. As ridiculous is the new policy charging £2 for click and collect bellow £30. I'll never buy again Tesco branded products or use click and collect.”

Helpful Report

Posted 9 years ago

“Tonight, tuesday i went to the local tesco 5953 pentonville rd london, it was about 10.40pm when i got there , i observed that there 20-30 big trollies blocking the pathway to the items which you claim you are in business to sell ,what a laugh that is, as the customer cannot get near them, whats the point ? to annoy people ? to motivate them to shop asda ? then, when i get to the till , i say,'' hey give me few lottery cards i m then told we don't sell them as they have been cashed up earlier ? '' i thought again, what is the point ? the stores doors close way before 11 pm hence why don't you just tell the truth and change the trading times to ''10.45 the doors close and be honest, trust me, i am not surprised that the store is dying as a Brand name but it is induced by the management who think the customer is dumb, cannot read the time and has olympic skills to jump over large trolleys to grab a jar of coffee while avoiding the person walking behind them,you could have a t.v. game show, ''Hop in the shop'','' Don't be a walley- just jump the trolley '' lol twice . Perhaps a great opportunity to improve the performance exists, pay the employees till 11.15 then they don't feel they are not being paid as their shift i suspect finishes at 11.00pm. i took a screen shot for the Chief . I will send it on for free. Sincerely , The customer , 71B Amwell street , Islington, London.”

Helpful Report

Posted 9 years ago

“Bought a hot point washing machine. It said it would b delivered within 7 days but I got it delivered well over a week. I paid for connection and free take away old one. The driver said my connection valve was busted when he checked it there fore he couldn't make connection. Aftr so many silly quotes from plumbers I finally got it connected. I was told nothing wrong with my connections. The drivers could have also Unpacked the new machine and removed the bolts behind it which is quite a tough job in my opinion (female) and am left with an old washing machine outside my kitchen. I only choose Tesco being a reputable company also I use my points card and the idea of free recycle the old one. Very desapointed with hot point delivery team.”

Helpful Report

Posted 9 years ago

“No free speech at Tescodirect This is the honest review of my experience posted on the Tescodirect website. Tesco will not publish it as it does not meet their requirements, or in their words Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Fantastic value Really sturdy cross trainer and at £65 better than most at 3 or 4 times that price. I don't know what people are doing that takes them 4 to 5 hours to put together, I used my own socket set and put it together myself in about 2 hrs. That being said, as people have mentioned some common sense is needed when putting what bolt where as the instructions could be a little clearer. The only downside I experienced was delivery. It did not arrive on the specified date, (handy when I took a day off work). Called customer service, credited me £10 for inconvenience and they would call me back to let me know what happened. They didn't call me back so I called again and was told tomorrow. Recieved an email the next day to say it would be in 5 days. Called customer service again to be told it would not be 5 days but only another day late. So delivery 2 days late and I had to insist on speaking to a manager before I was given the correct delivery date. That said the product is great, the service not so, hence only 4 stars.”

Helpful Report

Posted 9 years ago

“I can buy all I need at Tesco in Leyland my nearest store. I hate having to think about going to different supermarkets for my weekly shop. The main area that often lets other supermarkets other than Tesco is their pet food department and their range in choice of Tassimo coffee. They were great over the Christmas period too, the maximum amount of staff on the checkouts... Also I have to compliment the Christmas range of party food...all cooked at the same temperature so just ' timed and tasty '. Tesco are on the way up its a pleasure to shop. Thank you Tesco Leyland.”

Helpful Report

Posted 9 years ago

“great range of products and the staff at Salford are always chatty, friendly and helpful”

Helpful Report

Posted 9 years ago

“Ordered nutrabullet near to Christmas and it arrived earlier than anticipated v pleased”

Helpful Report

Posted 9 years ago

“Click and collect service is great. Some great deals on offer and the double of club cards offers are really good. Everything has been available on the collection date with no issues and has always been quick to serve me. Local store is Tesco at mere way Northampton. Great service. I didn't used to like tescos service as they were disinterested in customers but over the past year they have really changed positively which is great.”

Helpful Report

Posted 9 years ago

“We ordered a pressure cooker for Christmas 2015. An item arrived by carrier on 22nd December which turned out to be a salt and pepper mill set. We rang tesco immediately and were told that they could do nothing about it prior to Xmas. We cancelled the order so that we could make alternative arrangements. The agent in customer services was more concerned with return of goods incorrectly sent and although confirmation of refund was received , it said that the refund would not be issued until the goods had been received back and inspected back at depot. It was treated as if we had returned goods we had ordered when in fact the item they sent was the wrong one. The agent assured us we would receive a call from the despatch company to arrange collection within 48 hours. As per Xmas day we have received no call in this respect. So as at this point Tesco are holding our money and we do not know when we will get this back. I am over 65 and cannot afford to spare this cash especially at Xmas. When I look at the review sites it is scary to see how people have been treated by tesco direct. We will never use them again and would strongly recommend anyone for whom delivery date is crucial, not to use them either. Whatever happened to the old tesco excellent customer care policy. they clearly don't care anymore and their bureaucracy is daunting diseconomy of scale perhaps. They will I think lose out badly in the end.”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews