Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of Palram shed arrived within timescale quoted and helpfull delivery man. Very happy with shed, clear instructions, parts fitted together easily and finished shed looks very good.”

Helpful Report

Posted 9 years ago

“Tesco mobile changed my phone package to sim only on the 4th April it came with a gift card still not received this card very dispointed with the service”

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Posted 9 years ago

“cherry pick reviews to publish on their website I purchased Tefal Actifry Black 1kg 268-4217 on Tesco Direct website for £109.00 in May 2016. The very next day I saw it at Tesco Handforth SK9 being sold for £89.00. I rang customer service and they agreed but they said that they do not do price match even though it is still the same company which is fair enough. I wrote a review on tesco direct highlighting the fact that I was overcharged so other people don't fall in the same trap. Tesco refused to publish my review because it does not fall within their guidelines. This means that Tesco cherry pick the reviews to publish and all the reviews on their website are not honest and true representation of their feedback. This is cheating. This is a disgrace. Will be contacting the fair trading standards.”

Helpful Report

Posted 9 years ago

“I am seriously under impressed with your online ordering service. I have just spent 30 mins trying to order a spade and wire rake; all I have had are additional charges and restrictions on delivery method”

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Posted 9 years ago

“tesco is a crap”

Helpful Report

Posted 9 years ago

“Terrible customer service.The cashier totally ignored me and carried on a conversation with the cashier on the next till. I felt as if I was interrupting a private conversation.”

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Posted 9 years ago

“Ordered 6x6 greenhouse from Tesco. There were problems with delivery which the staff at Tesco dealt with very efficiently. The Greenhouse was excellent when it was built by myself and my wife. Many thanks Tesco and Palram greenhouses.”

Helpful Report

Posted 9 years ago

“Good evening, I am writing to let you know how poor and disappointing your home delivery service. Yesterday I booked the home delivery service that was supposed to be here between 3 and 4 in the afternoon and I immediately received a confirmation email to let me know that everything had been successful . This afternoon the costumer service called me to let me know that there were problems with payment leaving a voicemail message , so I called back and after 10 minutes telephone waiting I managed to speak to an operator and provide details of my card by solving the problem . At 3-30 pm I received a call from the driver who told me that he was lost and could not find the address , so I restored the address and tried to explain where is the house but kept telling me I did not find it so I restored the full address by telling him that I could no longer stay on the phone that I had paid 'cause of The delivery ..if I were due to take at this point I was going to the mall .... and I told him to call if he had any other problems. At 5 i was stil waiting for a delivery so I decide to call the costumer service that keeps me on hold for over 20 minutes and concludes by saying that the driver had returned because he could not find the address , and that delivery would no longer made ??but that ' they could do it tomorrow ... of course I said that I wanted to deliver today ..I has put on hold, and 10 min after the call drops ... I called back , this time really angry to solve the problem ... and telling him that it was absurd that if I had not called They would not even told me that delivery would not have been made ??... they told me they would do delivery tomorrow ... but I needed a delivery today! .... so I canceled the order ... tonight because to your bad service I have nothing to eat. you should not give a service that you are not able to offer ... is shameful ! I will never use that service again that's for sure. Inviato da iPhone”

Helpful Report

Posted 9 years ago

“Tescos in cardenden staff most helpful and polite if we have a big shop staff usually put messages in the boot of the car for us, managaress mary g lovely accent 5411”

Helpful Report

Posted 9 years ago

“Thank you Tesco for the wonderful gift of £45 worth of vouchers that came by post this week. Unfortunately I, and most pensioners will never be able to use them, you have to spend £70 a week on grocery's to redeem 1 voucher (1@£10 & 5@£7). You have just alienated a section of customers who are loyal to the shops they use.”

Helpful Report

Posted 9 years ago

“Our toaster died so I purchased a cream coloured replacement and a matching kettle. Two days later I collected it from the local store only to find that the toaster was stainless steel. Rang the contact number on the box (it was wrong) and spoke to an advisor who said there was the same item on the shelves in the store and I could swap it. There wasn't and I couldn't! I then had a new one sent to the store, and, yes, it was another stainless steel one. The box says stainless steel with a picture on the box so it is not rocket science. Another call to the contact number and another was on its way. I was emphatic that they write on the docket that they were to check it was cream. Well, you guessed it - I now have another stainless steel toaster. Might be easier to change the kettle to match it rather than get what I ordered. Buck up Tesco! Won't be using the "service" again.”

Helpful Report

Posted 9 years ago

“Bought organic apples At tesco I went and did a chemical test and those organic apples had traces of chemical I was disgusted and to find out they where not organic.”

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Posted 9 years ago

“It makes your day whilst shopping when a young member of staff at Ammanford store assists you with unloading your shopping into your car makes all the difference thank you Tesco. Mrs green”

Helpful Report

Posted 9 years ago

“Ordered 2 items were supposed to be sent to my home have phoned several times about this & now told they are at fraserburgh store so what went wrong! Is tesco going to pay my fuel there & back !”

Helpful Report

Posted 9 years ago

“I ordered an Electric Stove Heater from Tesco Direct. It arrived within the timescale quoted and was delivered on Good Friday (Bank Holiday) To my disappointment, it was faulted. I called to arrange to have it collected, I was offered Easter Monday as the first available date, which I accepted. No one turned up!!! Called Tesco the next day who said they do not have deliveries or collections on Bank Holiday even though I DID get delivery on Good Friday. Arranged to collect on Tuesday 29th with instructions to collect from the Porch as no one would be home. Said they couldn't gain access and calling card was left. NOT TRUE. Arranged again following day, same again. Still waiting to have this picked up. Frustrating. NEVER ORDER FROM TESCO AGAIN.!!!!! Will not refund in advance either.”

Helpful Report

Posted 9 years ago

“After ordering a bed bed for next day delivery late on a Thursday so delivery was for the Saturday, fair enough, and receiving e-mail to say it was on its way all day waiting , Was a no show. Phone up support on Monday morning, and was told there was a problem but could still have bed on Tuesday if still needed, there was no communication from them at all. Till i phoned Monday. was kind enough to refund the express delivery charge (joke). There review system is a joke. can only review the item you bought, and not aloud to review there service the provided. and all reviews are scrutinize before they are put on the web site. so any negative review about they service don`t get posted”

Helpful Report

Posted 9 years ago

“I went into ormskirk Liverpool tesco on Saturday, I asked a man called Gary who was shocking up selves at the time to help me with something , I would like to say he was a very lovely person and a credit to your company he turned out to be the manager”

Helpful Report

Posted 9 years ago

“Ordered a mirror with one of their preferred shops Danielle Creations - after over a week I could see on the system that it had not even been dispatched so phone up to cancel the order. I was refunded minus the delivery of £3 - phoned Tesco Direct up, to be fair they did refund the delivery charge, but did say that this was standard practice to keep the delivery fee even though item not dispatched”

Helpful Report

Posted 9 years ago

“We ordered a American Style Fridge Freezer from Tesco. This came with Free Delivery, Connection and Taking away the old appliance. When the Fridge Freezer arrived the delivery men said they wouldnt even take it out of the box never mind help us in with it. They also said that they wouldnt take the old one away. We refused to accept delivery. Tesco were very quick in refunding our money. But this caused us alot of inconvenience.”

Helpful Report

Posted 9 years ago

“I felt compelled to write this after yet another, utterly miserable visit to our local 'Tesco Express', known to our family now as 'Tesco Depress' or 'Tesco Distress'. It has to be the worst Tesco store in the universe. There is ONE nice, friendly bloke behind the tills on occasion - the rest of the staff are SO MISERABLE. I am friendly, smile and try to be nice but as of today, I GIVE UP. No smile is ever forthcoming, just a cynical look and my attempt at basic conversation is completely ignored. It doesn't help that usually there are about five staff congregating round the computer and one on the tills. Also, their huge lorries continuously cause traffic chaos outside the store, there is nowhere to park except a tiny layby and the pavement, which is breaking after being driven over by said lorries. The fridge and freezer doors are almost ALL broken and don't shut. So the food is probably going to be off anyway. Seriously, even the customers stand right in front of you and glare at you for even daring to say 'excuse me' or smile at them. I'm really sick of it and it makes me want to kill myself every time I go there. WHY is it so terrible? I do not know.”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews