Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a vacuum 6 months ago, it is now discontinued and its stock on bags they will be limited! ''Hurry while the stock last'' in particular. What should I do after the stock is out? Through 35 quid out of the window? As for the pricing of the bags, 1 pound per bag for a paper bag? Ridiculous. As ridiculous is the new policy charging £2 for click and collect bellow £30. I'll never buy again Tesco branded products or use click and collect.”

Helpful Report

Posted 9 years ago

“Tonight, tuesday i went to the local tesco 5953 pentonville rd london, it was about 10.40pm when i got there , i observed that there 20-30 big trollies blocking the pathway to the items which you claim you are in business to sell ,what a laugh that is, as the customer cannot get near them, whats the point ? to annoy people ? to motivate them to shop asda ? then, when i get to the till , i say,'' hey give me few lottery cards i m then told we don't sell them as they have been cashed up earlier ? '' i thought again, what is the point ? the stores doors close way before 11 pm hence why don't you just tell the truth and change the trading times to ''10.45 the doors close and be honest, trust me, i am not surprised that the store is dying as a Brand name but it is induced by the management who think the customer is dumb, cannot read the time and has olympic skills to jump over large trolleys to grab a jar of coffee while avoiding the person walking behind them,you could have a t.v. game show, ''Hop in the shop'','' Don't be a walley- just jump the trolley '' lol twice . Perhaps a great opportunity to improve the performance exists, pay the employees till 11.15 then they don't feel they are not being paid as their shift i suspect finishes at 11.00pm. i took a screen shot for the Chief . I will send it on for free. Sincerely , The customer , 71B Amwell street , Islington, London.”

Helpful Report

Posted 9 years ago

“Bought a hot point washing machine. It said it would b delivered within 7 days but I got it delivered well over a week. I paid for connection and free take away old one. The driver said my connection valve was busted when he checked it there fore he couldn't make connection. Aftr so many silly quotes from plumbers I finally got it connected. I was told nothing wrong with my connections. The drivers could have also Unpacked the new machine and removed the bolts behind it which is quite a tough job in my opinion (female) and am left with an old washing machine outside my kitchen. I only choose Tesco being a reputable company also I use my points card and the idea of free recycle the old one. Very desapointed with hot point delivery team.”

Helpful Report

Posted 9 years ago

“No free speech at Tescodirect This is the honest review of my experience posted on the Tescodirect website. Tesco will not publish it as it does not meet their requirements, or in their words Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Fantastic value Really sturdy cross trainer and at £65 better than most at 3 or 4 times that price. I don't know what people are doing that takes them 4 to 5 hours to put together, I used my own socket set and put it together myself in about 2 hrs. That being said, as people have mentioned some common sense is needed when putting what bolt where as the instructions could be a little clearer. The only downside I experienced was delivery. It did not arrive on the specified date, (handy when I took a day off work). Called customer service, credited me £10 for inconvenience and they would call me back to let me know what happened. They didn't call me back so I called again and was told tomorrow. Recieved an email the next day to say it would be in 5 days. Called customer service again to be told it would not be 5 days but only another day late. So delivery 2 days late and I had to insist on speaking to a manager before I was given the correct delivery date. That said the product is great, the service not so, hence only 4 stars.”

Helpful Report

Posted 9 years ago

“I can buy all I need at Tesco in Leyland my nearest store. I hate having to think about going to different supermarkets for my weekly shop. The main area that often lets other supermarkets other than Tesco is their pet food department and their range in choice of Tassimo coffee. They were great over the Christmas period too, the maximum amount of staff on the checkouts... Also I have to compliment the Christmas range of party food...all cooked at the same temperature so just ' timed and tasty '. Tesco are on the way up its a pleasure to shop. Thank you Tesco Leyland.”

Helpful Report

Posted 9 years ago

“great range of products and the staff at Salford are always chatty, friendly and helpful”

Helpful Report

Posted 9 years ago

“Ordered nutrabullet near to Christmas and it arrived earlier than anticipated v pleased”

Helpful Report

Posted 9 years ago

“Click and collect service is great. Some great deals on offer and the double of club cards offers are really good. Everything has been available on the collection date with no issues and has always been quick to serve me. Local store is Tesco at mere way Northampton. Great service. I didn't used to like tescos service as they were disinterested in customers but over the past year they have really changed positively which is great.”

Helpful Report

Posted 9 years ago

“We ordered a pressure cooker for Christmas 2015. An item arrived by carrier on 22nd December which turned out to be a salt and pepper mill set. We rang tesco immediately and were told that they could do nothing about it prior to Xmas. We cancelled the order so that we could make alternative arrangements. The agent in customer services was more concerned with return of goods incorrectly sent and although confirmation of refund was received , it said that the refund would not be issued until the goods had been received back and inspected back at depot. It was treated as if we had returned goods we had ordered when in fact the item they sent was the wrong one. The agent assured us we would receive a call from the despatch company to arrange collection within 48 hours. As per Xmas day we have received no call in this respect. So as at this point Tesco are holding our money and we do not know when we will get this back. I am over 65 and cannot afford to spare this cash especially at Xmas. When I look at the review sites it is scary to see how people have been treated by tesco direct. We will never use them again and would strongly recommend anyone for whom delivery date is crucial, not to use them either. Whatever happened to the old tesco excellent customer care policy. they clearly don't care anymore and their bureaucracy is daunting diseconomy of scale perhaps. They will I think lose out badly in the end.”

Helpful Report

Posted 10 years ago

“Amazing customer received service from Chris regarding a delivery problem I was faced with - he pulled out all the stops to help, with enthusiasm and commitment. He had to try several routes before he found the right solution but did not give up. This kind of service is all too rare these days so thanks Chris, I really appreciated your help - Merry Christmas! ????”

Helpful Report

Posted 10 years ago

“Ordered a PC on Sunday 13th December,informed to collect on the 14th Arrived at store,no pc,informed it had been delivered to a store 50 miles away. Again informed that the package would now not be available this side of Christmas and the item was now out of stock. Very disappointing,no apology just a refund given for which I now have to wait 5 days. Appaling customer services. Another reason to add to why I no longer shop at Tesco.”

Helpful Report

Posted 10 years ago

“I chose to order a computer monitor through Tesco direct and paid more than I could get it elsewhere. I wanted to use a reputable on-line company to give me assurance that I was dealing with a reliable, legitimate company. The money quickly went from my account. Over a week later (10 days and counting) I am still waiting for delivery and have had no update emails what so ever. Tesco told me to ring the supplier, they didn't open over the weekend, nor did they open until 10am weekdays. I have little by way of reassurance that this matter is being dealt with seriously. Once it is resolved, I will NEVER use Tesco direct again.”

Helpful Report

Posted 10 years ago

“Ordered a dell inspiron 14" laptop online. It was faulty -the wifi did not work. Re-ordered it and went to collect it, I was told that it had been wrongly delivered to the Falkirk Redding store (instead of Retail Park, Falkirk). I asked to see the manager. I had to wait 20 minutes before she appeared. She said that it was the driver's fault - this had happened before she added- and it had been re-ordered. I told her that it was a management problem and that she had ruined my daughter;s birthday. No response or apology. What a store!”

Helpful Report

Posted 10 years ago

“I was asked for my feedback on a product I had purchased from Tesco Direct. This I duly did, assuming - incorrectly as it transpired- that they wanted an honest opinion! Because I had put in a negative point and despite the fact that I gave the item 4 stars, they told me my review broke their rules and would not be published! A waste of my time and I shall not be leaving any future reviews. Also, I would not trust product reviews if negative comments are unacceptable.”

Helpful Report

Posted 10 years ago

“Ordered a Fitbit surge from collection at Leatherhead store on the 20th November. Informed that due to the high demand that it would take 5 - 7 days to arrive. Later received an email saying that it would be ready for collection from store on the Friday 27th November. As i was away the earliest that I could collect it was Tuesday December 1st. Went to the collection point at the store to be informed that the item had not arrived. At this point i was asked whether I had received a text message to say it had arrived. This I had not. Promised that I would be contacted to say where it was. No reply. Again telephoned Tesco direct on Thursday 3rd December to find out what was happening. Informed that the item had not been located and that due to he high value £157.00 it would need to be referred to senior management for investigation and that someone would contact me within 72 - hours. Monday aarives and no call so contacted Tesco again. The telephone handler spoke to the store manager to once again be informed that the item had not arrived and that it needed to be passed to senior management for investigation. Again was promised that someone John RD 55) would call me back. This has not been done so again phoned Tesco direct. Only result was to be given the number of Head Office to complaiin to. Thelephoned and no reply. Crap customer service. Tesco you should be ashamed.”

Helpful Report

Posted 10 years ago

“Ordered tv & wall bracket waited for over 12 days customer service is awful..no use at all...really rubbish service do not use”

Helpful Report

Posted 10 years ago

“I'd like to write a review about a member of staff named Kay In the Newmarket shop There is a new section offering fitness supplements which I'm interested in but was unsure which would benifit me. Kay was very helpful and easy to discuss this with , I'm so far very happy with my purchase Thankyou”

Helpful Report

Posted 10 years ago

“Ordered a washing machine in store from Tesco direct, told I would receive a call advising of delivery time and date. Arrived within the time slot but when unpacked it was damaged, after. Calling the delivery company was told Tesco are only our agents we will send a replacement out on Tuesday, nothing arrived, more calls to be told it would now be Thursday, again nothing arrived, after more call we decided to cancel and request a refund. Only to be golf that they would collect the damaged one and deliver another replacement on Monday but they would phone a advise a pick up time. No phone call the van just arrived they did collect the damaged washer but we refused to accept the replacement. Once they have your money the customer care and service no longer exists.”

Helpful Report

Posted 10 years ago

“I would like to mention three girls at The Bridges Sunderland, Naomi who was extremely helpful with a problem in finding an item for me. Ros on the kiosk and Georgia on the self service tills who always are so friendly and welcoming they feel like friends and always take time to ask how you are with a ready smile and nothing is too much trouble, you know if you need any help they are really keen to give a helping hand. All the staff are nice but felt these three really deserved a mention.”

Helpful Report

Posted 10 years ago

“I odered a washing machine from Tesco direct, after three weeks of no communication I called to see where th order was as it was then passed the delievery date. When I called the customer service advice had told me that the machine was no longer in stock and that they would not be getting it back in stock. Knowing this information Tesco held my money for three weeks without any communication and if I had phoned them who knows when I would have been told. I have since been told three different days that yhe money would be returned to my account from three different customer service agents, yet I am still waiting on this being returned. Has to be the worst customer service I have ever recieved and how they can justify taking money out of someones bank account without having a garuntee the product is in stoke is beyond incompetent”

Helpful Report

Posted 10 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews