Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, DO NOT USE! I went in-store and ordered product and was told it would be ready for collection the next day after 3PM. The next day I received an automated call telling me that it had been delivered to the wrong store and I would receive a text when it was ready for collection. I later called Tesco to ask when I would likely be able to collect it to be told that the order had been cancelled and to call customer services. When called customer services they said the ordered hadn't been cancelled but was still on ordered but wouldnt arrive in store for another two days. The lack of communication, no real apology and complete incompetence drove me mad and then to be told that even though they already had my money I would have to wait at least 3 working days for a refund, they were lucky I didn't scream even if they did record the whole conversation.”

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Posted 10 years ago

“Dreadful service I was asked by Tesco recently to review my purchase, I would have done if I had actually received it!! After 2 weeks of waiting for it to arrive at local store I went to investigate where my order was. After the sales lady ( who was very nice and helpful) called the dispatching depot they told me that my order was lost and I wudnt be getting it.That was the day before Christmas eve. I was not a happy bunny. Will think twice about using click and collect again or probably any online ordering from Tesco direct :-(”

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Posted 10 years ago

“when i was looking for help and a staff member saw me he came stright over and helped me find what i was looking for”

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Posted 10 years ago

“Tesco express is very helpful for when you need something and you dont live near a supermarket.”

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Posted 10 years ago

“My christmas tree had 6 days of delay !!”

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Posted 10 years ago

“Tesco are very good at knowing their products and have great staff. A staff memeber was able to help decide on a wide range of products and tell me what was the best choice for me.”

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Posted 10 years ago

“ordered a lego set on thursday last week so plenty of time before a party my son was going to the following thursday. got an e mail saying it was in on the friday went to collect on the monday and not in, went again on tuesday not in but they had not unpacked the orders that had come in so told me to come back the next day. Went again on the wednesday for the 3rd time and found it had been sent to the wrong tesco store. they ordered another one which is due in tomorrow (thursday a week later) which is too late as my son is going straight from school to the party. So will be returning it for a refund if it does turn up.”

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Posted 10 years ago

“afsd”

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Posted 11 years ago

“oæassifhgaouaæousfigaåofgh”

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Posted 11 years ago

“Really poor service. Called three times to chase delivery and fobbed off. Waisted a whole Saturday and now I have to do the same on Sunday as they are going to try to deliver again as the van broke down. I can guess already that the van will break down again tomorrow! Shocking customer service I should have had a call at the very least”

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Posted 11 years ago

“I love tesco”

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Posted 11 years ago

“I love tesco”

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Posted 11 years ago

“Very good”

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Posted 11 years ago

“very good”

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Posted 11 years ago

“thank you, great customer service :)”

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Posted 11 years ago

“Really annoyed with ur service in-store.My last trip to your store will be to get a full refund and I'll be going elsewhere in future”

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Posted 11 years ago

“Just had excellent customer service in the hexham store”

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Posted 11 years ago

“customer service appalling. Self service till over charged me then I was told to wait in customers service Que which was a mile long!”

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Posted 11 years ago

“no and no one has rang to say anything. This is the worst customer service I have ever received.”

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Posted 11 years ago

“good customer service. Much appreciated :-)”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews