Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some speakers from tesco direct on my girlfriends tesco account but in my name on my credit card. they took the payment fine but i couldnt collect my order and customer services wouldnt talk to me as it wasnt my account regardless if I placed the order and paid. bottom line, took my money but didnt want to help! will order from amazon next time!”

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Posted 10 years ago

“My Sister convinced me to shopping in our local Tesco, a supermarket which I rarely use due to poor experiences I the past. However their have bee drastic changes now complete with a new café, up to bakers and technology department. Really everything can be purchased here from the kitchen to the bedroom!!! Will diffidently be using the supermarket I town rather then my village. Diffidently need a cuppa when doing such a large shop.”

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Posted 10 years ago

“callum feeney is a good staff at tesco”

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Posted 10 years ago

“Very pathetic service..placed an order for tv stand, which I have received damaged one..spoke to customer line for refund & to take back the pproduct. .they said once item is returned will refund the amount. Wasted my 2 days for somebody to turn up..but no body has come..customer service people are useless..they cannot specify time, neither they contact ...will never again shop with tesco's..my 1st shopping experience was literally disappointing.”

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Posted 10 years ago

“In effect no warranty. In effect no warranty for a faulty Senseo machine that I am unable to return for a refund. I was told I could not return it to the store from where I collected it from and a courier would have to collect it between 7am and 7pm. Not convenient to wait in for 12hrs for a pick up, so arranged to leave it outside in an obvious place for courier to collect. Courier has failed to collect the item or leave a calling card on two separate occasions, so have given up and the item is on its way to the dump. If I cant return it for a refund...then in effect no warranty! This is the 2nd attempt to leave a review. The first has disappeared somehow.....”

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Posted 10 years ago

“Bought Nokia mobile phone Asha 210 for £29 from Tesco Direct only to find out that my local Tesco supermarket was selling it at£19!! Complained to Tesco Direct but there response was negative. They refused to refund the difference! My advice. Do not buy from them before you check your local store. C. Paul”

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Posted 10 years ago

“I bought a Lego set for my grandson, paid for agreed delivery date. It arrived late and a little scuffed. Tesco refunded the express shipping cost. I then got an email from Tesco asking for feedback, which I gave, essentially what I have said here. I then got an email from Tesco saying their moderators had decided not to post my review. I came to the conclusion that they were distorting their feedback statistics by no posting any critical reviews. I decided not to trust any reviews on Tesco's website again. I then got another email from Tesco, asking for feedback on the same transaction again! now that is just incompetent. So I tried again, I posted the circumstances in more or less the same terms as before, with an additional paragraph detailing the "moderation" of my review, not surprisingly they sent a similar reply to the first one:- It cannot be published to the website, but.. — <start of Tesco's email> (deleted username) Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Submit something new Thanks again, The team at Tesco.com Slow delivery, scruffy package I bought this as a gift for my grandson, and paid extra to make sure it got there in time. It was not delivered on the day agreed, but the day after that, Tesco refunded the express delivery charge. The package was a bit scuffed, not badly enough to send it back, but it was not perfect. Tesco asked me for my feedback, and I complied, giving the text prior to this sentence. I then got a message from Tesco saying they had decided not to post my feedback, without any explanation, I assume because it was critical of their service and they were trying to protect their feedback scores. Tesco then asked me again to provide feedback, so here it is ... Contact Customer Service with questions or concerns. <end of Tesco email> Conclusion:- Don't trust feedback statistics on Tesco's website.”

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Posted 10 years ago

“Total fiasco i will never use this company again . A next day delivery took nearly two weeks to arrive all the time we were lied to and generally messed around .If I ran my business like this id be bust in no time. Worst service ever.”

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Posted 10 years ago

“Terrible service, DO NOT USE! I went in-store and ordered product and was told it would be ready for collection the next day after 3PM. The next day I received an automated call telling me that it had been delivered to the wrong store and I would receive a text when it was ready for collection. I later called Tesco to ask when I would likely be able to collect it to be told that the order had been cancelled and to call customer services. When called customer services they said the ordered hadn't been cancelled but was still on ordered but wouldnt arrive in store for another two days. The lack of communication, no real apology and complete incompetence drove me mad and then to be told that even though they already had my money I would have to wait at least 3 working days for a refund, they were lucky I didn't scream even if they did record the whole conversation.”

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Posted 10 years ago

“Dreadful service I was asked by Tesco recently to review my purchase, I would have done if I had actually received it!! After 2 weeks of waiting for it to arrive at local store I went to investigate where my order was. After the sales lady ( who was very nice and helpful) called the dispatching depot they told me that my order was lost and I wudnt be getting it.That was the day before Christmas eve. I was not a happy bunny. Will think twice about using click and collect again or probably any online ordering from Tesco direct :-(”

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Posted 10 years ago

“when i was looking for help and a staff member saw me he came stright over and helped me find what i was looking for”

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Posted 11 years ago

“Tesco express is very helpful for when you need something and you dont live near a supermarket.”

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Posted 11 years ago

“My christmas tree had 6 days of delay !!”

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Posted 11 years ago

“Tesco are very good at knowing their products and have great staff. A staff memeber was able to help decide on a wide range of products and tell me what was the best choice for me.”

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Posted 11 years ago

“ordered a lego set on thursday last week so plenty of time before a party my son was going to the following thursday. got an e mail saying it was in on the friday went to collect on the monday and not in, went again on tuesday not in but they had not unpacked the orders that had come in so told me to come back the next day. Went again on the wednesday for the 3rd time and found it had been sent to the wrong tesco store. they ordered another one which is due in tomorrow (thursday a week later) which is too late as my son is going straight from school to the party. So will be returning it for a refund if it does turn up.”

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Posted 11 years ago

“afsd”

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Posted 11 years ago

“oæassifhgaouaæousfigaåofgh”

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Posted 11 years ago

“Really poor service. Called three times to chase delivery and fobbed off. Waisted a whole Saturday and now I have to do the same on Sunday as they are going to try to deliver again as the van broke down. I can guess already that the van will break down again tomorrow! Shocking customer service I should have had a call at the very least”

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Posted 11 years ago

“I love tesco”

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Posted 11 years ago

“I love tesco”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews