“I ordered a £315 shop delivery and apparently the driver tried to deliver it. I say apparently as I only received a postcard through my door to say "you missed your delivery"- how this happened I don't know as I was sat 6ft away from the door at all times!
I rang Tesco to re-arrange - within 20 mins of the note being left - and was told they couldn't possibly re-deliver today.
I then asked for a re-delivery and was told that they'd "have to" charge me £6 for delivery and charge my card AGAIN for £315. I cancelled.
What's more frustrating is the total lack of care of help you receive from them. Awful company, avoid.”
“Great thanks for Katie from Customer service.
She helped me to be happy again after destroyed by me during assembling new furniture.She has ordered new part for me and sent in 3 days ,for Free!!!!
Thank you Katie
Anna”
“I live in Northern Ireland (about 30 mins from the delivery depot!) - this is the 2nd time i have had trouble with my deliveries from Tesco Direct - i choose paid for 'select a day' delivery both times but both times a rude local delivery firm rang to say they wouldn't be delivering on that date as 'they hadn't a van in the area' and TOLD ME what date they would be delivering it. I have had to make numerous phone calls about this and eventually learn from Tesco that it basically doesnt matter in Northern Ireland what date you pick as this delivery firm will just do as they wish and deliver when they decide or have a van in the area!!! - Think we are going back to the dark ages - Tesco please change your delivery firm in Northern Ireland.”
“I recently had a click and collect order, which unfortunately half my shopping was missing on.I was told by the driver it'd be redelivered.Having spoke to customer services, as the shopping never turned up, I was given £20 good will gesture and received excellent customer service!! Really pleased with the service!!”
“Lovely flowers arrived as promised. Well presented. Vase and flowers excellent. Text messages relating to delivery helpful. Would use this service in future. Thank you.”
“I eat carrots daily and buy them weekly. I have noticed that a bag of carrots quickly goes off now after only a few days. I started buying loose carrots thinking they would last a bit longer but they are now only lasting ONE DAY before they become soft and bendy. These carrots are being sold moments before their shelf life expires and are nowhere near fresh. These carrots will have very little of their original nutritional value. I have made my comments to the fresh produce manager who fobbed me off saying they were fresh from the grower. This is either a lie or the suppliers are playing dirty tricks.”
“As a weekly shopper at your Ilminster store for the past few years, am so disappointed you no longer do the finest meal deal , and was assured by a member of staff some time ago that it would be on sale again soon ands its now some months later?????”
“I would just like to say how helpful the young man Michael was at the Tesco store in Sidcup yesterday. I needed some advice with my Hudl (for the second time) and he was really patient and very pleasant. I call him 'my technical advisor.'
I have spoken to him on a previous occasion and he was really helpful then.
Thank you”
“We had a cooker delivered with a faulty door. It quite obviously hadn't been put together quite right at the factory. Indesit came out and looked at it and said that it should be replaced via Tesco Direct. I must say the service we received from the Tesco Direct Customer Care Team (Emma) was actually very good. Yes we had one competent and friendly person that called us back each time. We had regular calls updating us on the process and even a follow up call after the replacement had arrived to ensure we were happy. The product delivered was absolutely fine so at least all the ovens of that model didn't have faulty doors. Maybe Tesco has realised it has to have a human side to regain its old position. If they provide the care we had, to everyone they deal with, then that will be an excellent start.”
“Tesco has been robbing people for years yet just because a man and woman were caught taking food from a skip they decided to prosecute them they were trying to feed their family. Tesco should be ashamed! What a shambles .”
“Very good customer service. After having a faulty Television delievered to my house they replaced it promptly after a quick and easy call to their phone centres.
Very pleased”
“Was very disappointed I purchased meat that was two days out of date and luckily noticed this before cooking it when I rang to notify them I was told to take it back to the store and they would be notified by the time I took it back the next day when I returned the store was unaware of the problem and it took half hour to get in touch with a supervisor i then rang back to tell them they said they would find out more details and ring me back which I am still waiting for shall not be shopping at tesco again”
“Ordered a fridge freezer and told the guy who called to arrange delivery I lived in a 1st floor flat with no lift. They were also suppose to take the old one. When it was delivered it was a guy on his own who couldn't deliver it & wouldn't let my son help due to insurance, so he left it in the foyer of the flat and obviously didn't take the,old one - over a week later and several phone calls (on my part) I'm still stuck with the old one and they just don't want to know, once they've got your money you really don't matter - I've told them to refund me and come and collect the item, will never use this company again, worse than useless not surprised Tesco are in trouble - will shop at John Lewis in future their customer service is second to none!!!”
“Ordered some speakers from tesco direct on my girlfriends tesco account but in my name on my credit card. they took the payment fine but i couldnt collect my order and customer services wouldnt talk to me as it wasnt my account regardless if I placed the order and paid.
bottom line, took my money but didnt want to help! will order from amazon next time!”
“My Sister convinced me to shopping in our local Tesco, a supermarket which I rarely use due to poor experiences I the past. However their have bee drastic changes now complete with a new café, up to bakers and technology department. Really everything can be purchased here from the kitchen to the bedroom!!! Will diffidently be using the supermarket I town rather then my village. Diffidently need a cuppa when doing such a large shop.”
“Very pathetic service..placed an order for tv stand, which I have received damaged one..spoke to customer line for refund & to take back the pproduct. .they said once item is returned will refund the amount. Wasted my 2 days for somebody to turn up..but no body has come..customer service people are useless..they cannot specify time, neither they contact ...will never again shop with tesco's..my 1st shopping experience was literally disappointing.”
