Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,186 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to move to tesco broadband - got cut off for two weeks, no apology, no customer service, no information - but a bill. appalling”

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Posted 11 years ago

“Great products, great prices and first rate customer service as always”

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Posted 11 years ago

“Shocked how crap Tesco Customer service is, didn't deliver my food & wont even give me a free delivery for next time, tescoSUCKS”

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Posted 11 years ago

“I went to the customer service till & was told me it did not include all of the items I had despite them all being on same display. Rather dissappointed”

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Posted 11 years ago

“failed to deliver plus poor customer service. Double downer.”

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Posted 11 years ago

“I'm really dissapointed of your confusing labels and unhelpful customer service staff...”

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Posted 11 years ago

“Bought two kids' sleeping bags for my daughter to go with her popup tent, each £8 reduced from £16. Ordered Sunday 13th, arrived Tuesday 15th. Cheap and cheerful, good quality products, happy littl'un, would definitely buy again from Tesco Direct.”

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Posted 11 years ago

“Tesco has the best customer service ever! Their apologies are always followed by a £ sign. everylittlehelps”

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Posted 11 years ago

“Customer service I just had from tesco home delivery was on point perfec”

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Posted 11 years ago

“mega customer service in my new local express store. Well beyond the required. Saved me much messing. Thanks!!”

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Posted 11 years ago

“Tesco Customer service is rubbish at Tesco Bury, we gave up and use Asda Pilsworth now.”

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Posted 11 years ago

“So sick of poor customer service. Today in Tesco, the cashier said not one word to me. Makes me feel sub human. Something needs to change!”

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Posted 11 years ago

“your staff at Hammersmith need customer service lessons! should be ashamed if you think I'd really not pay for a £3 pumpkin...”

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Posted 11 years ago

“9 wasted phone calls to tesco CUSTOMER service department, hung up on three occasions. I will not be back!”

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Posted 11 years ago

“awful communication between customer service & store in Prescott - lies being told to customers - terrible service!!!”

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Posted 11 years ago

“I just got the last Tesco Hudl in Plymouth. The lady at Transit Way customer service desk rang around until she found me one. now thats customer service”

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Posted 11 years ago

“Very impressed with Tesco Customer Service team”

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Posted 11 years ago

“This lady Tracy@Tesco is an absolute legend. Best customer service I've ever recieved”

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Posted 11 years ago

“Had some issues with my Tesco delivery earlier this week. Glad it was sorted quickly by the Customer Service team. Good work.”

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Posted 11 years ago

“thanks for your responses. However as a customer I am left feeling disappointed as I got bad service and no lunch!”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,186 reviews